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Customer Reviews for Woodhaven Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Parking at this location for returns is a nightmare, no designated parking location or parking lot only street parking that took me almost 2 hours to find and to get a parking ticket at the end. The van also had no working radio, Bluetooth or infotainment system! Friendly staff but won't be renting from this location again till they have a designated parking lot for rental returns!
BRYANT MThe service was excellent! From quickly resolving an early minor issue to assisting me navigate a more serious issue later in the day. I felt valued and cared for! Excellent and friendly staff! I highly recommend this facility!!!
Alvin ALong waits, difficult after-hours return
RAYMOND MFriendly service and very convenient location for us Best location and customer service. Thank you 😊
Loretta PEasy to reserve trucks when needed & friendly and always courteous from the employees. I will always use this site for my needs Thank you 😊
Loretta PParking.
jude fgood service
HAFIZ SThey had no pads
DEBBIE COil change sign in the screen
MD RMaintenance on the trucks
JASEN BThe staff was super friendly No problems with my pickup 😁👍🏽 They didn't have parking you had to find park on the street But it wasn't a problem 👍🏽
CYNTHIA RClean the cab and provide more options for parking
ADOLFO RIt's great the way it is, it's excellent service!!!
Leonardo RCharge extra money from my account
Md MAbsolutely
OLIVER OCheck before cleaning after cleaning in vehicle Thank you
Rajiv CThe truck had no AC in it.
Geraldine REverything was in order, the reservation was honored, nothing else could have been done to have a better experience, thank you for all the employees that made it very easy.
Alejandro AVehicle could be cleaner (driving area) but overall it worked for what was needed!!
Luz RMuy amable, buen servicio y la van nueva.
Gina RThe best U-HAUL HIGHLY RECOMMEND!
Nicholas hVery nice
Manikandan TI will not recommend because they over charged me 3 days after I used the van. They charged me $31 for gas when I only drove about 2 miles and refilled the tank
Luisana II've rented from this location twice and both times have been awesome. The staff is super friendly and understanding. Would highly recommend!
Crystal SI've used Uhaul throughout the years and have always experienced excellent service.
Monserrate BDury equipment
Dora BNothing, great service and fast will be back again thanks
Victor Ru haul has to tell customers that this location does not have 24 hour service. I was told that it does. When I went to return the truck at night, they did not allow me to leave it on site. They told me that it was private property.
JOSEEMMANUEL PThe agent was very nice, but the truck was terrible! Oil stains all over the inside cabin and it smelled like someone had been smoking in it for years. Luckily, I took photos/video before leaving, as the drop off location said they would have to scrap the inside. The engine was shot also. I'm glad I was able to make it to my destination safely.
Bradley HWindshield fluid was leaking out . Fix it myself. The vehicle was very dirty and insanitary . The u haul representative told me that he was too busy to clean it . So I did it myself and when I return return the vehicle they charge me $25 for cleaning fee. Besides the horrible service they over charged. You can find cheaper rentals elsewhere.
Ganesh MEverything is perfect
RANDY TWe checked in on the App and had to wait almost an hour to check in again by person. Slow and a waste of time!!
SAFRAZ SNothing much to improve
Derick SKeep doing what you are doing-providing great customer service.
Oluwole Ono parking space to retuen park . spent one hour to find parking. extra 3.5 gallan charge for gas i have pic for pickup and drop off.
Ahmad PRespectful!
Desmond LI was charged an additional day. The charge has been disputed. I requested 4 hours and was not aware it was changed to 2.5 hours instead. This is not the way to conduct business.
Amber LI wasn't informed enough with my rental options via the app. I didn't know that I could have rented the truck for 24 hours via the $19 discount that's printed on the truck until after I made my reservation. I ended up renting per mile which caused me havoc with a truck trying to get thru NYC with all of the truck laws. I would have definitely took the 24hr option had I clearly understood that as an option via the app.
Abdullah AIt was a very easy process with them overall. The truck was in good condition and the A/C worked very well.
Ramon RGreat location great people !!!
Christopher MVery nice good excellent
Mohammd RExcellent service, and very professional. thanks
Luis OGreat
ROBERTO DMy experience with this Uhaul location was exceptional. The clerk that took care of me was friendly and attended to all my needs. He made my rental a pleasant experience and I would highly reccomend this location to everyone that is looking to rent at U Haul.
William CWhile the equipment was a little dirty on the inside the workers were very nice and very professional.
Damarys SQuick and easy process in both locations, I had no problems at all, I will definitely rent again
Heather Fyou charged me 150.00 for a scratch on the sticker even if i purchased insurance . my last time using this service . SCAM
antonio dGreat customer service. Excelente
Efrain RGreat van
Jamil RCome to find out they charge a cleaning fee now all these vehicles are not spik and span rented a lot from uhaul now no more and not recommending to anyone
Rohit R