Jacob was amazing! Thank you
Janene J
Customer Reviews for Woodinville Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The remote access was an issue, it was never communicated to me that reserving a truck for a 24+ hour time frame required a pick-up within 1 hour of the starting time. I reserved it for 8am so that I could be sure the truck and location would be reserved, instead I arrived at my earliest convenience and was outside of the 1 hour window and was unable to pick-up the truck unassisted. I had to call the helpline to get access to the truck. Maybe change the instructions to include the information about the 1 hour pick-up window, or, don't require pick-up within 1 hour of the time when the truck has been reserved for over 24 hours.
Brian JJacob was fantastic and had the answer to any questions we had before we could even think of them. Would definitely recommend anyone looking to rent a Uhaul or storage to speak with him.
CHRISTOPHER SNothing needs improvement. Excellent experience. Highly recommend.
BETSY DJust pick this place. Professional. No issues. Quick run, and done.
DAVID HExcellent service, I would rent a van here again
ZHUO LEverything worked well
Hjalmer AThe truck broke down before we started back home. Fortunately, U-Haul dispatched an excellent mechanic. Lucas Appert from Road Warrior Repair drove out in the pouring rain and was able to save our trip. Otherwise, it would have been a miserable failure
Craig KThe only reason this location rates so highly is because of the storage unit staff who support U-Haul. The location one mile down the road was terrible and completely hands off with regard to support. I originally stopped there but left. This location has incredible customer support and they don't even work for U-Haul. I couldn't have done it without them.
SHARI WEverything when very well. Quick and easy. Van worked great. Jacob was supper helpfull and nice.
DAVID HThe only issue that we had was that it was pouring down rain when we rented the truck and had to do all of the app checkin in the rain. It would be better if the vehicles could be parked under cover like how a gas station is. It's a lot to do for check in and check out. Don't mind that but got soaked. Would have been nice to have been under cover to do that. Plus, my phone got soaked as well.
Colleen AYour app doesn't work! This is my third time dealing with your inadequate IT processes. I'm a loyal Uhaul customer but it's getting tough to continue with your services. Don't put your customers through the ringer because you can't get your applications to work. You might want to fire your CIO.
MARK RThe gentleman that helped me was AMAZING
VIVIENNE FWonderful service. The van was very clean and comfortable, handled very well. no issues.
DAVID DJacob was excellent! Thorough, well informed, and pleasant!
KERRY Irental experience went well no surprises
MARK LThe cargo van was modified by U-Haul to not allow for lowering the steering wheel. This is almost impossible for a smaller adult to use.
ANNA BMan at front desk was awesome
JASMINE MThe manager seemed a tad uptight. There were only two pickup time options; we selected the latest one and were running behind that. However, we got the truck back early and clean, and he still felt compelled to comment on our earlier tardiness.
AMANDA WThe manager was super awesome! Friendly and outgoing!
LELAND HJacob is a very thorough person. Easy to understand.
Steven TI can't think of a thing, Quick easy service nice personnel.
Tara TI rented a truck twice within a week. Both the pickup and drop off were efficient on both rentals. They used the information they had on file for my storage unit to expedite things. I appreciated the fast and personal service.
Jeff KClean it. It was so dirty inside. Dirt, grime, sand, you name it. A rip in the drivers seat that would just take some vinyl tape to cover. The steering wheel was sticky. Maintain it. The oil light came on well before we got it back. Also, I was told that although it looks to be in drive, it might actually not. So I just had to make sure when I drove, that it was in drive and not 3. He said U-Haul told him it is an “O” ring problem. Get it fixed! I asked where I was to park my car while I had the truck since all spots were designated, even though there were available spots. He told me it is preferred to not leave my car, but that I could leave it in a U-Haul spot, but those are reserved for the trucks. We have rented U-Haul trucks many times in the past. I will never rent from this place again, even though it is so close to my home. We were just grateful to get it back without incident.
Margaret GI don’t remember the name of the agent but he made my first time renting U-Haul an easy. He explained everything with details. Best customer service I will definitely use this location again.
Abdelkarim MThey were super helpful and went beyond to help us with our truck! We needed to make a last minute change of drop off and they were eager to make it happen!!
Maria AOnly problem was not every location accepts drop offs. We may have been in a bind, but found the right place.
DONNA RThis is the best U-Haul location on King County's Eastside and may even be the best in the state. Good, friendly atmosphere with a clean office, great customer service, boxes, packing, furniture/appliance dollies, packing blankets, and tape available. We were able to switch up plans and get trucks with short notice. Easy check-out and check-in.
Odhran MJacob was great and very helpful with all our questions and got us booked quickly and efficiently!
Sarah AThe truck had a check engine light on and had a torn drivers seat. Neither of these things really affected its operation or my use of the truck but were minor detractors.
Russ SJacob in the office was super helpful, had ready answers to all my questions. Van was clean, ran well & everything worked.
Janelle SHave the vehicles where you say they are.
Trent EMore customers!
Bruce LEasy drop off. Friendly staff.
David CWoodinville Heated Store, a U Haul partner, did an excellent job opf preparing and maintaining th3 begicle. The sign up, pick up and drop off processes were all organized and well executed
lloyd sJacob was very helpful to us!
Jennifer RRental Facility personnel was helpful and friendly. Thanks!
Scott dReserved van online at another location. When we got there they had no record of reservation or any vans available. Staff there did help us contact uhaul and get the van we wanted at the Woodinville location
Richard MNo issues with dropping truck off.
Brett CThe store could stay open until 8 or 9 pm. I have one complaint towards uhaul, I filled the gas tank of the truck right before I dropped it off. I spent $125.00 on it and I don't think that it's fair that I'm being charged for gas. I submitted the picture and it was full
Joanna BNothing - the facilities were quite adequate and the employees were very pleasant and knowledgeable.
Ronald NDrop off after hours is in the door not in the box. Seemless otherwise.
Katharine AThey were super helpful and friendly!
Stacey WThe interior of the cab and back area could have been cleaner. The service at the location was excellent!
Cole NVery professional, upfront pricing, and reliable equipment!
RUBIN rI out s little more Gad in than necessary would like for there to be a way to reimburse me for that. I probably put in 2 gallons too much. That’s nearly $10 these days.
Juan AVery nice representative at the front desk.
darla dCheck the tires more carefully.
Natalia RHaving some notes on which places allow for after hours drop offs would be good.
sean LThe lady at frontdesk that assisted me was so nice
Blaudymir SMake sure there are no warning message like tieenlow add air prior to customer picking up. It didn't change the experience it was still good.
Keri B