The only problem I had was the moving helper, GoForth moving. I paid for them and talked to them 2 days prior to the move. Set up for 9 AM, at 10 am I called and he wanted to put it off til the next day. I told him we already had the truck. He said he would head on over in about an hour. 4 hours later he hadn't shown, I tried to call and no answer. I had to get another company to help unload, but they could come til the next day, I had to extend the rental truck rental. Don't use GoForth movers, they are unreliable. This isn't the first time they failed to show up. It wouldn't be so bad, but I'm 70 yrs old and and it was me and my grandson. It took us 7 hours to load by ourselves.BARRY S.
Customer Reviews for Woodridge Inn And Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick check in and check out. Easy transaction! Highly recommended!David P.
We rented on Sunday & the man was professional and got us going in a few minutes.Jimmy M.
The lady that helped us went out of her way to make sure we got the equipment when we needed itPatricia S.
Please lube/WD40 the ratchet mechanism so it make it easier to use.Mohanad A.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Shelissa M.
Sam Patel checked me in was so so helpful. Took care of everything and was a stand up guy!! I'd recommend this location to EVERYONE!! Such a great place!!WILLIAM P.
Customer did not leave a comment.WILLIAM P.
The staff at this location is amazing and always makes sure they have the best equipment to rent.Janet T.
Upon returnâ€”-no one was available to park or un hook the trailer but I found the jack and did it my self. My original plan was for a lady to return the trailer. What would she have done?Bobby H.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Joshua G.
Inside the cab and cargo area was t cleaned out but I cleaned it up myself.Tommy H.
Vehicle A/C inoperable. Appliance Dolly right stair rail wheel broken.Michael F.
Customer did not leave a comment.Melony F.
The truck wasn't cleaned out at all, dusty, water bottles in the back, random nuts and bolts all over and what appeared to be bike reflectors in the back. It could have been an oversight on the truck rental location, however, I didn't want to get charged for not cleaning up someone else's mess. When I dropped the truck off, the back was clean enough you could have ate off it.Ashley A.
Great overallSimit P.
Customer did not leave a comment.TYLER P.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.DOUGLAS R.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.MARCUS K.
Appeared to treat 2 females as unwanted customers while being very courteous and giving clearly preferential customer service to 2 males present at the same time. Very strange environment to be in. I won't go back.HOUSTON M.
Customer did not leave a comment.LISA G.
Customer did not leave a comment.SAMUEL G.
Customer did not leave a comment.JONATHAN B.
Customer did not leave a comment.NEAL S.
Drop off location...this is a different story. Took photos and did online return. I don't recommend this, now. As, even after. I was authorized by phone, from traffic to drop off before 8pm...without and overage charges, i was charged. I understood the over miles charge, but NOT the $40, extra day charges and the $15 insurance charges and taxes and fees that went along with those charges. I even emailed 761006_AFM@uhaul.com on the very day 8/17/2021 that I recd the return uhaul contract. And I requested a phone call in regards to these extra charges. I recd no such phone call. Highly and extremely upset, due to charges to my card....on 8/27/2021 for $ 103.62SHELLY DENISE J.
Customer did not leave a comment.Waymond G.
This entire experience was poor. I was supposed to get a call to confirm the size truck I wanted. No one called, I was sent to another location while my movers were on the clock. Ended up costing me another $100 to pay the movers. The girl who did attend to us in Miami had not been trained in how to write up a contractâ€¦overall a horrible experience because of lack of communication and poor attitude from Waymakers in Grove. I informed him three times I could not get a 26 ft. Truck into the drivewayâ€¦so what did he finally do? Called me the morning of the move to tell me my 26 ft. Truck was ready for meâ€¦.very disappointing, and I was charged more than what I was quoted.Jodee R.
Customer did not leave a comment.MICHAEL S.
Very friendly and fast service. I'll use them next time I need to rent a trailer.DANNY F.
Friendly, responsive and professional. Will use them again!Steven G.
Worst customer service I have ever received. The price wasn't what my reservation price was supposed to be and she told me if I didn't like it to go somewhere else. Worst experience ever and will never use U-Haul againBRIAN H.
I want my money back!! I dropped off a uhaul at this location with a lady who explained she didn't know how to work the system and once the boss got back, he would put it in. Took the key and my information. It wasnt put into the system for another 48 hours making my credit card be charged for another day I did not use! I have called this location and also uhaul customer service but have not heard back from anyone!ALEXANDRA R.
The guy was rude and just took the key and said he would handle it later even though there was no one else there. Would not recommend not friendly and didn't even great me as I walked in.TAPANGA T.
Customer did not leave a comment.FRANK E.
Try to over charge me on renting a trailer. First time I have used them, I won't go back to this location. They are not knowledgeable on registration and took forever. Hard to understand their language. I will go back to my previous people I am use to dealing with.Debra G.
Customer did not leave a comment.DEBORAH H.