Please forgive me, the rate posted is quite deceiving. I rented a truck for what I thought was 19:95 a day with all of the other charges ....it came to quite a big difference. Perhaps I did not understand the other charges but it is done. My things are moved and everything went well until I see the whole charge was right at $200 a day.
ROBERT T
Customer Reviews for Woods Farm & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent quick friendly service
MICHAEL RMy experience was outstanding. I highly recommend this U-Haul dealer
JAMES BThe people at this location were very helpful. The original pick-up location did not have the equipment reserved, but regional management worked to find this location, relatively close by, with enough advance notice to accommodate any necessary change in my plans. At pick-up, the personnel were very helpful. Even working through several delays with the U-Haul online system, to allow me to pick-up the trailer and be on my way.
JOHN SIt was very quick and easy. The service was very speedy and the location was accessible. I would use this location again.
FATIMA HNothing
HERBERT RNo personnel there. No dedicated do of area. The store is closed and under reconstruction.
EDDIE WNothing! Super clean.
JUSTIN WWonderful customer service and a big heart for community service. Recommend Woods Farm and Garden to anyone needing their goods and services.
KARL KOnly downside was the windshield was very dirty and there was no wiper fluid to clean with. Truck ran and operated great!
CHRIS LAsk for the newest truck available it makes it so much better!
WAYNE HAdd bathroom facilities. The building & size of business led me to expect facilities - travelers may need them more than hardware customers. When I asked about bathroom I got smirky faced answers from 3 old goaty elderly keeping emen (I am 84 - fair for me to describe them) that facilities were not available. Suggest keeping this trio (family?) out doors on a back porch.
JUDITH DThe app was slow and clunky to use was not a time saver at all.
Laura KNo staff around to handle problems means you are on your own in an area with poor network connection.
Henry FGood people and great service. Checked out my hitch, the connection, and lights.
KENT JTanya was awesome!
ROBBI BActual real cleaning of the equipment is needed for all locations I've been to.
ROBERT JThe whole experience was smooth and without any problem. Everyone I encountered was pleasant and got the job done. The 5x8 trailer pulled smoothly, and indeed was not even noticeable behind my Rav4 Hybrid. This is the second time I have rented this type of equipment for a 1200 mile trip. Both times the trailers worked flawlessly and the people were helpful and got me ready to roll in no time at all. Thank you Woods Farm and Garden!
Laura SUnfriendly, not courteous, You don't treat customers like this. Thanks. Truck was great!
Mark RI rented a pick up truck. The truck ran fine and served its purpose, The truck was filthy with a dusty and smoky interior. Cleaning the interior regularly would be a suggestion. Despite the interior I would utilize this rental location again.
CRAIG MCheck engine light was on, determined to be the charcoal canister by the pickup location staff, and non-urgent. Still a little disconcerting to drive 900 miles with a rental with a check engine light on.
Ian UWonderful rental experience, nice people to work with, no issues
Robyn MGreat experience, will rent there again.
Martin JThe young lady that took care of me was knowledgeable and very helpful, The trailer was clean and in good working condition,
John RThis was the third UHaul location that we had to go to on 5/31/24. The first location on Vickers Rd informed me upon arrival that even though I had reserved a truck one week earlier that they had no truck available. They were less than helpful. The second location we were sent to was to have a truck reserved by corporate. Within 30 minutes of the truck being reserved and us arriving again we were told no truck was available. This was the third location and in spite of my anger helped us with a double axel trailer to move our daughter out of her apartment. We had to drive approximately 75 miles to return the trailer. This location was great, but for the other two and corporate they were less than helpful. We did get a $50.00 refund but we spent more than originally budgeted due to Ihaul’s overall ineptness.
robert bCustomer service was bad
Ronnie VThe service here was exceptional. They listened when we were stressed about getting the right size truck and worked with us in the most warm and calm way and with excellent customer service, got us everything we needed and more. Highly recommend this location.
Raelee PVery easy and polite to work with
Thomas DTonya at "Woods Farm and Garden" in Hillsborough, NC is amazing. Professional, polite, and a pleasure to work with. Sometimes it is difficult for her to get the number of trucks needed during a General Election but she does the absolute best she can to accommodate our needs to be able to run an Election smoothly.
Orange CMy van had a lot of pet hair on seats and it was not cleaned good. I asked for another van and was told that no other van was available and it’s hard to get all the pet hair out. I asked for something to go over seat , garbage bag and she did supply me a trash bag. I was a little disappointed because I usually get great service at this location. I would try them again to see if the service improves.
ANGELA BThey provided great service and I have no complaints. I thank them very much for helping me and plan to use them again if needed
Chris JI paid for an appliance Dolly. It was placed in the truck prior to pickup, but not checked. There was no rubber tracking on the back… which makes it useless as an appliance Dolly to move things down stairs. It tore up my wood stairs. I called woods farm and garden where I rented it and was told my only was option was to come all the back and get another one because-“you get what you get”. Because I was moving and didn’t have the energy to argue, I sent someone to pick up a functional dolly. When I returned the truck I asked not to be charged for the brown dolly and was told I was willing to come back and pick up another one so I was going to pay for it. Moving is stressful enough without treated like that. I won’t be back.
Anna CStay friendly and helpful!
Paul GThe owner makes stuff up as she goes and is rather rude to deal with. She contradicted herself about the return time just because I was an hour late for pickup. First she said I had to have it back according to the scheduled time instead of the actual pickup time and then said I'd I had called she maybe could have done something. There was no jack in the vehicle or a way to lower the spare tire if needed and when I called about it she told me just to call the number if I had a flat. I don't care to rent a vehicle without a jack and spare and why was the lug wrench still in it if I don't need it. Condescending and rude. Won't be doing business at this location again I assure you. God please forgive her for she knows not what does.
robert GPerson tht did my paperwork lied and said I’d bring it back there when I called and made sure I could leave it at another location then tried to charge me 200$ extra because I refused to be stranded in another city definitely last time using this
Frederick LThe location pin for Truck Share pickup is in correct by about 200 yds which causes you to not be able to use it because the UHaul app thinks you are in the wrong place. The pin is at the gas station next to the business. Thanks!
Trevor SThe woman I dealt with could have been friendlier, less curt. I think they should go over the condition of the rental with you and provide some instruction on how to use it if applicable.
Tony WInform next customer that 10' box truck is not designed for long distances. No leg room. driver seat is against the truck wall, and cannot be adjusted for a driver taller than 6' in height.
Gary RMake sure straps are undone so another customer don't have to take a lot of time untying all the previous conditions of the straps. Wasted time spent because it was done wrknglonñ uh
madou kI used a truck to move my son back into my house. It was an experience I’ll never forget! We did it entirely over the internet. Picked up and returned on a Sunday! It was great.
Jesus GTrailer had broken glass and metal rods left in it. Head of the trailer had some play in it; but overall it did the job at a better price and location than nearest Home Depot.
Daniel PNone, Service was great as usual and reason we returned for another rental.
Michael LOverall UHaul website and App needs work.. unable to access anything and had to call and let U-Haul know the truck had been returned
Elizabeth BGreat customer service.
stephen BHave the blankets there so I don’t have to go to an additional location.
Stephen MStaff very responsive & helpful. Made my work much easier.
Steven HThis location was the BEST I have had the privilege of working with. They were extremely helpful including suggesting we get propane before the hookup. They helped with positioning the RV for the pickup and loading of the auto transport.
Randall SAll good
MICHAEL MNice van in great condition. Good experience
James f