Customer Reviews for Woods Farm & Garden
(U-Haul Neighborhood Dealer)

871 reviews

1218 Hwy 70 E   Hillsborough, NC 27278

(919) 732-5535

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    1 pm–5 pm
Special Operating Hours
  • 11/27/2022: Closed

Services at this Location:

Contact Us

(919) 732-5535

1218 Hwy 70 E
Hillsborough, NC 27278

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    1 pm–5 pm
Special Operating Hours
  • 11/27/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

YOU GUYS OVER CHARGE ME FOR A wrong drop off location. Why abuse? I don't get it. My original city as a drop off location was not working. So I have to find another one in the same state on my way home. But the wrong drop off location fee is out of context. What a way to take advantage of your costumers

Jorge C. 
Rating:
5.0

Don't like the roll up door option, on your older 5x8 trailers. Had issue,after unloading it, before returning to Uhaul dealer where one wheel jumped the track and prevented door from rolling down.

Gary R. 
Rating:
5.0

I always get great service from Adam and his staff when I rent U-Haul Vans and trailers.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Great store in addition to U-Haul rentals.

Marcia M. 
Rating:
2.0

The lady was extremely rude and abrasive. She called me when I had extended the rental, and was hollering at me about having the truck an extra few hrs. I spoke with customer service and they were very helpful. They helped me get through a very tough day. 5

Jon T. 
Rating:
3.0

Do not expect the customer to know the exact workings of uhaul transactions when they arrive. Don't treat them like they're annoying you when trying to patronize your business

Dustin F. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

Terse abrupt Impatient agent

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Dustin V. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Dustin L. 
Rating:
5.0

Excellent location and easy drop off

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Pleasant& helpful with list keys.

Dorsey R. 
Rating:
4.0

Truck only has 1/4 of a tank of gas so I had to put gas in right away

Tammie K. 
Rating:
5.0

What a great experience! This is my first time using U-Haul since moving to North Carolina. And what a slick and easy process at this location!! If I ever need to use U-Haul again I will not hesitate to come back to this location to do it. Thank you for making it so easy!!

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

TARA W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

One of the tires on the car hauler trailer was half bald on one section that wasn't visible when I picked it up. The Woods employee who ended up helping me was FANTASTIC. The first woman employee (actually wearing a U-Haul shirt) was first on the computer and then her phone and walked away without greeting me or even acknowledging I was standing at the counter. The very busy (female) Woods employee who helped me was great! She immediately came to help me even though she was helping 3 other customers. She deserves a raise! (or maybe a full tank of gas for her Jeep 😉)

Jerrie C. 
Rating:
5.0

Very courteous staff and quick to help. Great location.

Brad M. 
Rating:
5.0

Very Freindly service

Randy R. 
Rating:
3.0

Customer did not leave a comment.

Cle K. 
Rating:
4.0

Customer did not leave a comment.

Curtus B. 
Rating:
5.0

Great people at Woods Farm & Garden. Always my go to place for U-Haul.

Gary R. 
Rating:
3.0

Closed early.... 2:45pm pickup is the latest available. pickup area not paved.

John B. 
Rating:
5.0

Woods farm and garden is an excellent ambassador for U-Haul

David C. 
Rating:
5.0

The person who handled my return went above and beyond helping get the trailer placed in the correct spot.

Kent P. 
Rating:
4.0

Clean? Cab was dirty which I expected but nonetheless dirty

Greg F. 
Rating:
5.0

Great staff and will be using this trailer again !

Brian F. 
Rating:
5.0

Very quick service and large selection of vehicles.

Thomas V. 
Rating:
1.0

Drop off location worker rude

Tuyet J. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Very friendly hometown farm and garden. So glad this place is in our community. Thanks, Adam!!

Katy S. 
Rating:
5.0

great service and fast and easy, i have used this location multiple times, they are excellent

Michael L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Omni K. 
Rating:
4.0

Customer did not leave a comment.

JORDAN H. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

My experience was as close to perfect as you can get. I'm a long haul mover for North American and this U Haul accommodated everything, a place to park and shuttle my load, recommendations on food and worked there schedule around me the customer. Really glad I ran into this down home American store.

DONAVAN M. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

The truck air conditioner was not working good. I called it in but I was not at a stopped location. I was driving. And I forgot later, it stormed and it cooled down. I also got sick and didn't think about calling again.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
3.0

I ended up having to speak to a lady inside bc the app closed before giving me the pin to get the key. She was very rude and acted like I was trying to steal the U-Haul I just rented.

Elmer G. 
Rating:
5.0

Customer service at the lotion I used was excellent. The process of returning the truck was quick and easy. The required online self check program had many glitches that lengthened the process to the point of extreme frustration. Not recognizing that I was at the location, pages that showed as expired,

KR M. 
Rating:
5.0

Coffee and donuts

Alfonso F. 
Rating:
5.0

Tonya, at Woods Farm and Garden, is amazing and words very hard to accomodate our department.

Orange County B. 
Rating:
5.0

Tonya, at Woods Farm and Garden, is amazing and words very hard to accomodate our department.

Orange County B. 
Rating:
5.0

Tonya at Woods Farm & Garden Center, is absolutely amazing. She works extremely hard to accomodate our department.

Orange County B. 
Rating:
5.0

Tonya at Woods Farm & Garden Center, is absolutely amazing. She works extremely hard to accomodate our department.

Orange County B. 
Rating:
5.0

Tonya at Woods Farm & Garden Center, is absolutely amazing. She works extremely hard to accomodate our department.

Orange County B. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

Nice store! really quick and easy pick up! Would give excellent rating if we were provided the regular dolly we needed but was unavailable. That was deducted off the price so all is fair. The lady who provided the truck was all business.

Vincent J. 
Rating:
5.0

Customer did not leave a comment.

Doug V. 
Rating:
5.0

Very good experience

Kenneth V. 
Rating:
2.0

Pick up was delayed because the location did not have sufficient employees to complete pick up while trying to handle other customers at the same time. Only one person there. Trailer was not clean at pick up. Debris and trash in trailer needed to to swept out. Electrical issue with right side lamps for turn, stop, and running light. Short in trailer wiring took an hour to find and cottect.

David W. 
Rating:
5.0

My only problem was with returning the truck on the app. Otherwise the people at the store were wonderful

Crystal M. 
Rating:
5.0

Truck pick up 💯Transport in Henderson NC 😡I Will Recommend Hillsboro In NC For Truck Pick up Excellent and Any Other Equipment Thanks Guys For Being Very Professional 💯💯%

Crystal P. 
Rating:
5.0

Wow. I have never seen a return of equipment go faster or smoother. It was effortless! The staff was attentive, quick, and treated me like an old friend. Woods Farm and Garden just made a new loyal customer!

Ronan W. 
Rating:
5.0

Tonya and the staff at Woods Farm and Garden are fabulous. We will need (6) 26' trucks on May 14, 2022 for the May 17, 2022 Primary Election. Our reservations have been in for quite sometime. I hope that we are able to get them. One thing is for sure I know Tonya, at Woods Farm and Garden, will certainly try !

Orange County B. 
Rating:
5.0

Friendly, convenient

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

AMHA H. 
Rating:
5.0

This is the second time we have rented through Wood's Farm & Garden, & HIGHLY recommend them to everyone! A pleasure to deal with, down to Earth, truly wonderful folks.

Natasha E. 
Rating:
4.0

Friendly, quick and easy to work with.

al M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

kaye P. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

24 hour self return was very easy.

Tabitha K. 
Rating:
1.0

Customer service is very terrible here, lady at front desk gave us a hard time to keep truck for another day and once it was return she gave us a worst service saying that truck was dirty because of us when I had already taken pictures when I pick truck up the first time which show the uncleanliness of the truck. VERY UNSATISFIED

DANIEL V. 
Rating:
5.0

My only complaint was that the trailer was missing the left front tie-down in the trailer bed, but I was able to get by with tying off from the railing around the top of the trailer.

David T. 
Rating:
5.0

Great all around! Thank you !

Vernon L. 
Rating:
5.0

Customer did not leave a comment.

abraham M. 
Rating:
3.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Adam, is a great person to do business with.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

AMHA H. 
Rating:
5.0

The equipment was very clean. However the bottom hinge on the trailer needs to be replaced or repaired. When we opened it at our destination we discovered it was defective. It takes two people to shut the door back..

OSWELL M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Very helpful during process, quickly got me on my way! This is my 2nd time using this location & I'll definitely use them again if needed.

Melissa M. 
Rating:
3.0

The rental equipment (dolly) was not in the uhaul and we did not have one available to us for our move. The uhaul had been backed into a rock pile upon our arrival and we were not sure if there was existing damage to the vehicle.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Terrence E. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

The employee was super helpful and the trailer wiring worked flawlessly. There may be some damage on the left ridge motorcycle tires ride between, since there's a straight slice in my rear tire to the left of it's center line, as if the metal ridge was sharp and dug into the rubber about 1-2mm.

Dustin L. 
Rating:
3.0

Customer did not leave a comment.

Megan W. 
Rating:
4.0

Friendly and willing to help.

Alton M. 
Rating:
5.0

Customer did not leave a comment.

Cathie R. 
Rating:
5.0

I returned it with the right amount of fuel and still got charged for 4 gallons witch is not fair at all!!

George B. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
No reviews have been submitted for this location.

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