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Robert H.
Customer Reviews for Woods Farm & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice van in great condition. Good experience
James F.Great service and Woods is the only place I will rent from.
ROBERT H.Excellence service from a family owned and operated business. First time meeting them. Highly recommended!!
Timothy J.Very convenient just 4-mile away from the office but they are not able to get the 5 or 6 trucks that we need at election time (November) to deliver and pickup equipment so we have to piece it out and reserve from all over the county. Tonya, at Woods Farm & Garden, is excellent !
Orange County B.Friendly staff explained all necessary details. Move went perfectly
James F.The customer service was awsome
Tina P.This location is 4 miles from our office and it keeps the tax dollars in our county. Tonya at Woods Farm and Garden in Hillsborough, NC 27278 has always been awesome. Many times our reservations are moved from this requested location. Unfortunately, we don't have the resources to go to another city or county for trucks but your equipment is greatly needed to transport election equipment to our 30-40 precincts. Thanks for all you do ! Bryant
Bryant C.Service at Woods much better than Durham Chapel Hill blvd location Will not return to blvd location ever!!!!
MICHAEL B.We use this facility each time a truck(s) is/are needed as Tonya (manager) is phenomenal. When I reserve a truck(s) I request Woods Farm & Garden but many times I'm sent to another city/county. If the truck(s) is/are available at Woods Farm & Garden I would prefer that location. It's 4 miles from our office. Thanks !
Bryant C.Tonya, at Woods Farm & Garden is superb. We would like to request to get all our Elections trucks from this facility.
Orange County B.Woods Farm and Garden is a great place for UHaul rentals and lots of other things as well.
RALPH D.Keep up the good work!
Jamie G.Friendly and great selection of rental vehicles
Timothy W.Most of this experience was very good. However, when I returned the trailer, the receiving person (short blond female, 50ish) was gruff and displeased that I could not back the trailer up hill, into its parking space. 🙁
Clive M.I've done business at this location for 15 years. The service is dependable.
Mary J.Great people 👏
Frank L.Excellent customer service!
Donald H.The whole mobile pick up option was a nightmare from start to finish. Aside from verifying location and confirming details about the truck, all of the other requirements could have been done as a pre-registration. It took up so much time. The app would not verify location and I had to use a browser, so that was a waste of time. And the location itself did not park the vehicle where uhaul's map said it would be. We had to search through all the trucks to find the correct vehicle because they were all parked in a compact area where you couldn't tell the size. It was also parked right beside a huge mud puddle, so getting into the cab was tricky. The drop off was easier, but still time consuming. And there was no verification that it was complete. I literally added the last photo and the browser auto-logged me out. When I logged back in it said "you have no reservations." Moral of the story, if you can make it to your pick up site after it opens or before it closes (we had to drop off after close) then just talk to a human for pick up. This was not a good experience.
Audrey N.Fantastic customer assistance hooked up the trailer and made sure I was safe on the road. I have rented u-hauls before. This locations service is the best
Thomas W.Wonderful location they did an excellent job in the return process very helpful and the store was actually open!
Mary S.Everything went off without a hitch. 😉 Third time renting from this store pretty much says it all.
Carl R.Excellent team at Woods Farm and Garden. Always quick to help and great people. Thank you!
Brad M.I was informed by this Location the evening before that my rental would not be available due to an issue with the Van. I called the day of rental and was offered two other options but they would not work for what I needed. The staff there worked above and beyond to locate another Van and had it there before my pick up time. Excellent Customer Service on this Rental
Michael B.Great and friendly staff
Millard G.Easy in and Easy out
Susan M.Trailer could have used a quick sweeping to clean it but the folks at Woods were awesome and everything else about the trailer was fine!
Steve C.One of the rudest interactions I have had in a long time. Shop attendant was condescending and not helpful
trevor W.They gave us the oldest ragged truck on the lot. I didn't like the driving experience. Seats were torn, decals were peeling off, widows were dirty and I felt dirty when I got out. Too old.... the windows were even manual...
Felicia W.Vendor was helpful and did not waste any of my time.
Carl R.I could not use the 24/7 option to access picking up the vehicle but that was on me, my phone, and my service provider but I had no complaints about that at all. I simply waited on the store to open to speak to a representative. The Woods Farm & Garden employee representing U Haul was entirely pissed off that I had not processed myself and taken the truck. There was no offer to help, explain, or look at what was going on but simply anger that now she would have to help me. It was 5 minutes of anguish and trying to make me feel stupid. I'll never step inside that store again. She must be family to stay employed there.
Jerry W.I highly recommend Woods Farm and Garden for all your rental needs.
Robert T.The customer service was great.
Angel C.Very nice location
Paul S.The female who took care of me was rude disrespectful and obnoxious. I have been going to Woods for near 30 years for rental services. I won't return. She gave me a hard time when I went in prior to pick up to ask about ball size and wiring pin. I listened and noted as She was rude to the customer she was taking care of before me at pick up time and was rude to me. Easy to see it's typical behavior. She should be fired on the spot .. or if a member of ownership should not be representing uhaul. Additionally she would not listen to the concerns related to check in. I did not fill out the text generated equipment check because of that. When I questioned the text she became belligerent. She put herself at risk of harm by standing straddled over the hitch while i backed my vehicle up. She should be positioning herself so the she can be seen in the side view mirror out from between my backing vehicle and the tow vehicle to avoid any possibility of injury. Not to mention putting me in a position of liability. She would not listen to me about where to place the 4 pin wire that needed to hang out the back hatch of my Highlander. I had to pull away and reset the wire so that I wouldn't get a door ajar All other interactions with Woods has / have been friendly pleasant experiences. Again this woman should not be dealing with the public and needs to be fired !!!
Christopher V.The parking area was clear, and the truck return process was easy to follow.
Gregg P.It was a very easy exchange. The check out and return were straightforward and efficient. I would rent from them again!
CYNTHIA B.Fast, friendly service. Easiest rental in ever had. Will recommend Woods to my friends.
David C.The ratchets for strapping down the tires need to be lubricated routinely. It was difficult to operate the ratchet when necessary.
Dwayne P.Check out and return were easy and staff was friendly and helpful.
Nancy K.Would have preferred a newer vehicle.
Susan J.The woman that issued the vehicle was rude when I picked it up, and even more rude when I turned the vehicle back in. This was rented by the company I work for Walgreens, I was instructed by my supervisor not to refill the fuel as they only wanted to have to do one pay out reimbursement. I used roughly 1/8 of a tank and returned the truck with still 1/2 tank of fuel and the woman literally yelled at me for not refueling the truck even after I explained the reason why it was not refueled. I will continue to use U-Haul but will never give Woods Farm and Garden my patronage again. Sincerely, Justin Todd Certified Store Manager Walgreens Hillsborough, NC 27278
Thomas S.The return location that I ultimately used was great. The return location that was prescribed on my contract document is no longer a place of business. I wasted one hour in a driving rainstorm attempting to return the trailer to a non-existing location.
Kyle S.Great service, excellent people.
Michael L.Bad customer service, truck may break down, they really don't care!
amber H.Woods was great!
Josh B.Great experience! I've rented from Uhaul a number of times. This was the best!
Linda A.I have been renting vans for local use for many years. The manager of the establishment attended me when I rented this time and everything was satisfactory as usual.But when I returned the van this time the woman employee said the blankets were missing. It so happened that I didn't use the cart nor blankets, because I was transporting construction lumber and insulation .Could you institute a better accounting so that a customer doesn't have to be in an awkward situation to prove his innocence.
AMHA H.Great fast service. They had plenty availability short notice
TARA W.Extra fees
Jessica H.I had to sweep out the bed before using it (due to acorns, leaves and dirt in it) and bed was rusty (so I laid plywood on it before loading it). One of the tires appeared to have lower pressure than the other 3, but I did not have an easy way to report this, as I returned the trailer after location closed.
David T.Great staff. Very helpful and made made our moving process easier.
Keith T.