Customer Reviews for Woods Farm & Garden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Woods Farm & Garden

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Mark B. on

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Easy to reserve a truck, easy to check out and check in. A definite go to for the mover in need - thanks

JORGE C. on

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David H. on

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UHaul has not updated it's software to comply with VISA antifraud. I did have problems logging in my credit card. Not the issue of the UHaul represenative but UHaul corporate.

Jeffrey S. on

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James M. on

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Stacy K. on

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Mike M. on

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Sonya and the rest of staff are always perfect!!!

Demetrius E. on

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The original pickup location was in Durham, NC. I reserved the equipment online, arrived at the location in Durham NC and there's no equipment available. I had to drive 30 minutes out of my way there and back because the online website was wrong for equipment availability.

Jessica Z. on

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The gentlemen that helped me pick up my truck was super nice and helpful.

Robert S. on

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Always a pleasure to deal with professionals.

Marian A. on

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After several bad experiences recently of renting trucks at 3 different locations in Durham, I drove farther to go back to Woods, the place I always used when I lived in Hillsborough. The process at Woods is always quick, easy, and pleasant. Its totally worth driving an extra 10 minutes.

Scott R. on

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Nothing at all that they local folks can do about it, but I'm not a fan of the Chevy van. The Ford is far superior in just about every way.

Lee K. on

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Great service at Woods Farm & Garden! They made sure we knew how to get everything hooked up right, and went the extra mile to be sure we got the right equipment. I highly recommend them for when you need a trailer.

mccarthy C. on

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Best experience I have had with any u-haul dealer.

JOHN H. on

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Michael B. on

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Norman B. on

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Helpful and in a good location.

Terry B. on

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Woods Farm & Garden has always been our location for trucks. We appreciate the customer service and the young lady there going beyond the call of duty to help the contract remain close to our offices.

Scott R. on

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The passenger side seat belt was rendered unusable because someone had it wrapped around the headrest. I doubt this is a legal rental as such. Because of this, we had to take two vehicles. Your defective equipment cost us quite a bit of money and inconvenience. I don't expect this from Uhaul and I've never had this kind of problem during many past rentals.

Kay B. on

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Try to return the truck when a representative is present to verify that the truck is clean upon return. I was charged a $25.00 cleaning fee plus cleaning tax. My final receipt has no comments on what they had to clean. Maybe they found one crumb, so buyer beware. I know that I did not leave any trash in the truck.

Mike M. on

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Linda R. on

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Great experience. Couldn't have done it without your service. Thank you.

R steven B. on

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Marcie B. on

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JAMES C. on

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William S. on

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Xiao Y. on

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JOHN A. on

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Super friendly and smart staff. Have used this location for years and will continue to recommend.

Susan P. on

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adam W. on

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Anthony D. on

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The drop off was 30 miles outside of the city I requested and accepted with my contract!!! Very frustrating!

James S. on

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Rebecca A. on

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The trailer itself was in poor condition with a tallight not working and a good amount of cosmetic damages.

Patrick O. on

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Nothing. Everything went fine.

David C. on

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William B. on

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Gina C. on

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Excellent service, convenient location and quick/easy reservation process.

John K. on

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Very friendly and helpful.

Tate M. on

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Kerrie H. on

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Very friendly and helpful. Would recommend them and will use them again if the need arises.

Dexter H. on

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There is nothing. He did everything possible to make things happen

mike F. on

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Philip S. on

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steve K. on

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Michael B. on

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Smooth Transaction! Vehicle needed was readily available. Staff were courteous and Professional.

kenith L. on

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There seemed to be confusion about pickup location and time. A 10 ft truck was not available so I was given a 15 ft truck. On the phone the lady who called me stated there would be no extra charge. At first the person at the original location was going to charge me more but that was corrected. There was uncertainty about how best to connect my car to the truck, dolly versus full trailer. I am now having problems with my car but don’t know if it is related.

Brett L. on

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I dropped off right before the location closed on a Sunday and they were inviting and professional.

LaToya W. on

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The man that took the request and worked with us was great. We greatly appreciate all of his assistance. Many thanks.

THOMAS W. on

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Thomas C. on

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Second time renting from Woods Farm and Garden. This will continue to be my choice place to rent from when I have the need.

hugh M. on

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Bill H. on

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Robbyn D. on

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Alexander L. on

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Dennis L. on

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wendelin M. on

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susan H. on

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Carl G. on

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Personnel at sight was friendly, helpful and great customer service! Booking process was poor! Customer Service switched pick up locations twice within 36 hours of pickup. We had chosen location based on proximity over one month in advance. The final pick up location resulted in an additional hour of travel time due to late change within 4 hours of pickup. Poor logistical planning and late change leaves us frustrated with booking processes.

Jonathan H. on

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Cameron M. on

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Robert D. on

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Michael W. on

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Mary J. on

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The Woods Farm and Garden UHaul location is customer-facing and customer-friendly. The rental process is clearly explained. The truck I rented did everything I needed a truck to do. I hope to do business again.

Jerry B. on

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Great service!

Jeremy A. on

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David C. on

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Michael B. on

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Richard H. on

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fred S. on

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RALPH D. on

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David Kemp E. on

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cheryl H. on

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Patrice W. on

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Robert D. on

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David P. on

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Convenient for pickup and drop-off as well as destinations around Hillsborough. Agent was very helpful, polite and efficient.

David Kemp E. on

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Best Customer Service EVER!

james S. on

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Stephen V. on

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My reservation was handled poorly by U-Haul's computer!! I had a reservation for Graham, NC. I received a message that I would get confirmation of a location within 48 hours of pick up. Since it was less than that, I sent a message, asking for confirmation. That request was never answered. I found out by accident that my reservation was moved 45 minutes in the wrong direction to Jamestown thus I had to work at it to get somewhere close. The whole reservation process was time-consuming and uncalled for.

elizabeth D. on

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very nice people!!!

Scott B. on

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Judy B. on

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SUSAN D. on

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The truck was filthy. Had to rethink loading so that nothing but boxes touched the floor. Also the truck had a very loud annoying squeal. Glad I didn't need it but a couple hours. I always use this location and will continue to do so....just wanted to let you know

LARRY C. on

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cheryl H. on

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Barbara S. on

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Always a pleasure to get what I need from this local establishment

Cynthia W. on

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Dwight E. on

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scott Z. on

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Excellent service!! Excellent product!!

Jerome V. on

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skyler C. on

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Customer service in the office was great ! Helpful and friendly.

Maria G. on

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mary victoria C. on

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Friendly staff, prompt service. Great truck. User friendly location. Made our move much easier. Thanks

LORI W. on

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THOMAS W. on

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David Kemp E. on

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BILL L. on

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gregory H. on

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Friendly and helpful staff.

GWEN S. on

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??not a thing!

karen B. on

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Very nice people and helpful. I needed a truck on short notice and they were eager to accommodate my needs.

CHRIS C. on

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