I rent every weekend for work & I seem to periodically have problems with this location. I've had a problem with them not assigning me equipment. I had a problem on 2 occasions where I tell the attendant that I don't want the insurance and I was charged for it anyway. They make you choose 75 miles or more upon booking .and for some reason. When I was there last 5/3/25, the attendant tried charging me $200 to rent a 10' truck for 1 day, I was only going approximately 35 miles. & This was after I had a problem with them assigning me equipment. When I finally got my truck, there was another guy there waiting having the same issue. I hate renting here, but it's the closest to my house.
MARCUS D
Customer Reviews for Woodyard US Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the great work! Thank you!
PRESHUSE JNothing positive
BARBARA SI recently visited this U-Haul location to rent a van, and unfortunately, my experience left a lot to be desired. Upon arrival, my first instinct was honestly to turn around. The lot where the vehicles are parked was unkempt and filled with trash and random junk on the side, giving the impression of a neglected, makeshift setup. The gentleman assisting me was polite and had my reservation in the system. He handed me the keys and informed me everything would be handled through my phone. I found this paperless process quite nerve-wracking, especially since I wasn’t given any physical documentation. I was concerned that if I got pulled over, I’d have no way to prove I was driving a rental. While attempting to take photos of the vehicle through the U-Haul app, an error occurred. The employee told me to just go ahead and drive the van anyway. To my surprise, the van was handed over with little to no gas even though the facility is part of a gas station. I immediately had to fuel up, which seemed intentional. I ended up adding far more fuel than I used, which felt unfair. The interior of the van was dirty and sticky. The employee quickly removed some visible trash by blowing it out or tossing it on the ground, but no actual cleaning was done. There was still dirt and debris underneath the seats and on surfaces. When I returned the vehicle, I was told to just drop the keys off. I received no confirmation or documentation no mileage check, no final receipt, nothing. I had to take my own photos and call customer service to ensure everything was properly recorded. As someone who’s rented from U-Haul many times, this new process felt extremely uncomfortable and unprofessional. This location is in desperate need of improvements from cleanliness and organization to customer communication and transparency. For U-Haul’s sake and for future customers, I hope major changes are made.
Barbara An/a
Jimmy DI do not like that. I gave my credit card in the beginning and when I bought the truck back, they couldn’t tell me how much I owed. They said they will bill my credit card and now they have bill my credit card extreme amounts.😡
PATRICIA EMejorar la atención al cliente.
Gustavo BFacilities need an overhaul; otherwise, conveniently located. Being a one-man operation, constant interruptions before completing the rental transaction as other customers were serviced first as they approached the counter to purchase items.
CLARANCE JThe trailer was already attached to the u haul truck when I picked it up from Ohio. Once I returned the truck to MD the attendant wanted me to unhook the trailer myself. I had no idea how to do that when I wasn't the one to connect it in the first place.
DESTINY NThe windshield wipers were broken in the truck just so happen it rain after we pick up the truck
RONNICKA MStop scamming! I was charged more than double my contract and I’m going to contest it until it’s made right. I have photo and video documentation of when I dropped the vehicle off just in case matters like this occur and thanks God I did!!. I will move forward with pursuing this matter, legally, until corrected. Additionally, I will NEVER rent from here again and I’ll ensure my entire social media following doesn’t either, and I’ll be sure to tell them to repost my experience so we can get the word out. This is a scam and it’s a big problem! They have my number!
Krista MTo whom it may concern ! I rented a U-Haul from a US gas station on on Woodyard Road in Maryland I picked it up Friday November the 16th at 3:46 pm for 2 Days I returned it Saturday November 17th around the same time I asked the gentleman for paperwork he said he couldn't give me any paperwork ,he said the U-Haul company was responsible for the paperwork I would like to know what you are charging to my credit card please, give me a Text or a Gmail to let me know what is being charged to my card please, I need paper paperwork or a bill please. Have a good day 😊!! Susian Wright. Thank You !
Susan WThe gas tank was not full as I was told. Fortunately, I noticed it being on empty before I got on the highway.
PHILIP LNo number to call The operator of this off brand U-Haul was rude and purposely did things in order to charge me more money. Will NEVER rent with U-Haul again.
LEONDRA WThe sites with the rental equipment,must have someone to help with hookup,if U pay extra for it?
DONALD SToo much traffic entering the street!
WILLARD AEven thought the truck was an older truck it had no issues and did the job nicely. The customer service was good, they were very courteous and polite.
Clarissa PMy wife and I reserved a vehicle transport trailer for pickup at the US Fuel location on Woodyard Rd in Clinton, MD for 3:15pm on Friday, October 18th. The order was #12339302, it was a last minute reservation, but I arrived at approximately 3:14pm. The gentleman working the store was surprised, but after he figured out what I was talking about he checked the computer and began putting my information into their system. Now, it's about 3:30pm and he asks, what time do, I want to return the trailer. I advised, that I had a 3:15 pm reservation, but since it's already 3:30 and I haven't even gotten the trailer yet, you tell me since it's supposed to be 24hrs from the pickup. He said let's say 5pm, that will give you plenty of time. I told him, that was cool as long as it covered just the one day rental of 24hrs. He said yes, don't worry about. He continued with the paperwork and then came out and told me he had sent my contract to my cellphone. He then took me over to the trailer and told me, this is where it needs to be returned. He told me to go get my truck. As I did so, he began to deal with another customer. I waited on him to return to hook the trailer up to my truck, which he never did. He came out about 10 minutes later and asked if I had hooked it up, in which I told him no, I was waiting for him. He said ok, and walked back into the store. After he did not return, I went to find out what was going on and he was still working with the customer who had come long after me. He asked again if I was hooked up and I said no, I was waiting on him. He said, he didn't know how to hook the trailer up. The other customer ended up coming out and helped me get the trailer connected to my vehicle. Due to all this, it made me late for my 4pm appointment that was only 15 mins away. Now, today, I returned prior to the time told to me by the US Fuel/Uhaul Representative and I get charged for 2 days instead of one day. The same person who I met with yesterday, now told me I was good and to return the vehicle back to where I picked it up from yesterday. I did so unassisted by him, the Uhaul Representative. Afterwards we (my wife & I) returned inside and he walked out and told us that we would only be charged for one day, but as I began to get into my vehicle he stopped me to say, he just saw that Uhaul is charging me for 2 days because it's after 5pm (5:10pm). This time was almost 20 minutes after our initial arrival and meeting with him. Now, he says Uhaul charged me for 2 days and not him. Then he said, I chose the time and he just put it in the system. He can't change what Uhaul charges me. So, it seems that this Representative of Uhaul/US Fuels has NOT Been trained properly and is NOT a good Representative of Uhaul, because we are getting equipment that is subpar, since one of the straps to secure the tires is dry rotted and frayed. When I advised of what I had found last night, he was like, "oh it's okay". Now, I'm not asking for all my money back, but at least the second day, that we should not have been charged for.
CRAIG FComment: First the attendant refused to take the truck and trailer and told me to take it to another location. I pointed out that my reservation drop off was open so I could take it to any location. I finally convinced him to take the equipment. Then I told him I pick up the truck with half tank of fuel and was told to drop it off with at least a half thank of gas which I did. I parked the trailer and truck where he asked me to, he kept my receipt and I left. A few minutes after I left the location, I received a charge on my card from the drop off location for fuel. I went back to the drop off location and questioned why he charged my card for fuel. He said the charge was automatic based on the ending mileage, and that is what he entered into the system. I filed a complaint with U-Haul and hopefully will get a refund.
LEVI MHave a truck that has working windshield wipers when it's raining and the gas on full level before renting the truck.
Anthony WGreat experience with the owner
DONTE SThere was nobody at that location when I dropped off the truck. I clicked yes because there was not the option of N/A. I dropped off after hours.
LUCIA RMs. Helen was so warm and helpful. She went above and beyond to accommodate me and my husband who is blind. I'm grateful for her kindness.
Nia SI’ve ALWAYS found this location to be the best in the area. Staff is always friendly and the trucks are always clean!
Jacqueline HVery good
VIVIAN OThe truck was not swept out, but I did clean it prior to putting my items in it. The air condition was blowing luke warm air, even on high. I just put the windows down. The truck had great speed
Patricia RThe A/C of the car was not working. I was sweating for four hours on a day the temperature was 90° out. This was very horrible experience.
Fitsum TNeed a recipet
Antiono BThe lady (please forgive me for forgetting her name) was very friendly, professional and helpful. Will definitely use your company for future business and refer others to you all. Glad to have your company in the neighborhood. Keep up the great work.
kenneth tThe customer service was very good and the staff person was extremely helpful and patient. Love the excellent experience at this location.
Astril WThis location did not have sufficient staff to help unhook the trailer. Customer had to wait for a someone nice enough to help unhook equipment.
Ahmonjae GHorrible experience!!! I rented a tow dolly and before I could get to my destination the tire came off the dolly and rolled across two lanes hit the curb and bounced up in the air before landing on the grass.
Marrick BThis location is great. The attendant needs extra praise. She’s knowledgeable and helpful
Michael AMaybe have some convertible dollies for each truck. It would’ve been very helpful with my move.
RICARDO YThe lady that waited on me was wonderful give her recognization
Micheal HExecellent Service
Jose FNo operating AC in summer, pregnant wife almost passed out, only 10% discount given for the inconvenience, when we sat in that vehicle for hours!!!!! Pro tip: also check for a functioning AC before you drive off!!!!!!!!!!!!!!!!!!!!!
Godson AThe horn wasn't working, and the brakes were making a lot of grinding noise when it's being applied. But overall, it was close to home
Ikechukwu IHelen provided outstanding customer service!! She has a great personality and positive attitude. She made this transaction seamless. I will definitely return as a repeat customer and refer my family and friends.
FERRONNIE SKeep up the great job. Helen was amazing & very knowledgeable!
Dana QI was assisted by Helen! Her service was seamless and efficient. She is very courteous and communicative. Definitely one of the best locations in the area.
Spencer SMaybe have multiple people trained to conduct the U-Haul business. Nothing other than that
Michael AThe truck was filthy and had to be swept out before we could load it. Normally very happy with uhaul but this time was a bust.
Vicki Shelpful, pleasant and very professional location. Helen is a STAR!
MARY LHelen at this Uhaul rental station is extremely professional, always friendly and polite. Five star location
MARY LThe rep at this location was so helpful and nice.
RARCHELLE WCommunication
Trevor MI had a 7 am reservation and when I arrived at 7am, the gas station attendant didn’t know anything about renting out the trucks. I had to call U-Haul to get everything settled. I had the truck for exactly 2 hrs and 11 mins but I get a text 4 days later telling me to contact U-Haul again in reference to my overdue rental return. When I turned the key back into a different attendant, I gave her the key and she said “that’s it. Thank you” I said “that’s it?!?!” And she says yes. It was too non official feeling and now I see why. I will never utilize this location again.
Cliff Hbad tolldolly
Jose BCustomer service was excellent !
tysonia jTerrific service and great timing. EVERYTHING WAS ON POINT. Thank you for everything.
Eric HThe lady that helped me was very friendly and professional.
Rackeal HDidn’t have the vehicle I reserved, but otherwise fine.
JASON Lbad experience
Misha BHelen at UHaul provides the highest level of customer service She is attentive, always prepared and very knowledgeable. She is always pleasant and helpful.
MARY LHelen was so nice and explained everything well and answered all of my questions I would definitely be back in the future. If I need to use U-Haul it was very easy and I love that process. Thank you so much, Helen.
alicia b