The staff at this location was very unprofessional and lacked the proper knowledge to complete the transaction in a timely manner. I've received better service from Uhaul, which is why I've been a loyal customer.Darmika S.
Moving Truck Rental in Clinton, MD at Woodyard US Fuel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Clinton, MD 20735
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The truck was not clean. Both the exterior and interior were dirty. The customer representative was very professional and hospitable.Erin H.
Have customer discounts or perks!Samuel J.
There was a mosquito infestation in the van. We were bitten the whole time using it. We were told there was no discount or anything she could do. She also didn't seem to care but said that they were cleaned everyday. From the looks of it it is not cleaned at all. Didn't even get the vehicle I reserved. Was told it hasn't come back yet and there was nothing she could do but was told I couldn't get the same one that was also sitting over to the side. Worst experience I've ever had and will not recommend that location at all.Rico B.
The website was very confusing but the young lady working there was extremely helpful.Brenda V.
This time was good. I've had two other experiences with this location that were horrible. So Uhaul u did good this time. Other than the facial ID on the app trying to verify it was goodWayne G.
Very professional and customer friendlyWillie H.
It went better than I'd imagineddavid B.
The virtual check-in process was a little confusing.Kenyatta R.
The vehicle was a true gas guzzler. That was my only concern.Brenda V.
I checked in using my mobile device and when I went to pick up the keys, I showed the gas station clerk the check-in confirmation on my phone, but he did not seem to have a clue what to do. After about 15 minutes of waiting while he was reading and clicking buttons on the computer, he called his boss who guided him through the process. It turned out he only needed to give me the keys. A bit of a waste of everyone's time. When I returned the keys, the same clerk was attempting to rehash everything that I had just completed on my mobile, such as asking for photos of the odometer etc. This time I knew to tell him that I had completed everything on my mobile, but I could have easily been there waiting and redoing everything for another 15 minutes if I didn't know to tell him otherwise. Staff of authorized dealer locations need to be trained on process and protocols.Ashlee W.
The truck was not at the location that they said. It was 30 miles away.Agatha F.
Was contacted and told to come at 10 and not 9 because the truck was being returned at 9 and they needed time to clean and prepare it. Got there at 10, no truck, was told it would be there imminently. Asked if I could take another truck, told that was not possible. Made me wait 1/2 hour then gave me another truck. Not sure why they couldn't have given me the other truck when I got there to save time. Plus this location was 25 miles further south than the location I was supposed to pick up the truck from and although customer service (Chantel, who was very difficult to contact) told me they would add 50 miles to my original mileage limit, the record was never changed.Howard G.
Great customer service. It's also conveniently located. However, No sanitation between customers. Seats needed vacuuming. Truck needs front end alignment. It handled the job.Chandra M.
Excellent serviceFrancine C.
Be clear about location of the vehicle and how to operate the vehicle equipment.LaTaunya H.
The back door of the 9' cargo van kept getting jammed. We'd have to go in through the side door, climb over all the furniture we put in, and kick the back doors open. Definitely would not be renting from this location again, as they aren't taking good care of their trucks.Yoseph H.
Cashier was helpful and pleasant. Truck was in good condition.Sandra P.
Maybe a bottle of hand sanitizer at the check out station.Robert J.
The lady kept making us move the truck over 3x because she claim it needed extra money for gas since it was a big truck. She was just causing too much! She was a headache. Then someone left their stuff in on there.. a mattress.Brittanee T.
The Cashier was great. Friendly, quick and efficient. While the truck was not clean inside, it was otherwise well maintained.Pamela H.
The young lady that works there over charges customers. The truck that I rented the miles were listed as km. She does not know how to convert km to miles so she charges you miles which is much more than km. What was interesting, the young lady said the lady that rented the truck before me had the same concern. That is a red flag that the attendant did not know what she was doing. Lucky I spike with a very polite and knowledgeable unsullied rep on the phone and they refunded my money.Kristen H.
The vehicle was covered in snow. None of the side mirrors were able to provide visability. I was charged an additional transaction of unknown origin to be disputed but no one answered the phone.devina R.
Good customer serviceLINDA S.