Truck was not really clean. It also took a hr to get signed in and there was only one person in front of us. The guy was nice just moved very slowly. He needs someone to help him or come up with a better system. I have never waited that long. I have rented 4 this year with no issues. Took me 15 mins max to get checked in.Daniel Michael B.
Customer Reviews for Worldwide Automobile Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tonya S.
We were very unhappy with the system all together. Had a reservation and went to the original pick up place and couldn't get what we had reserved. Got the run around. Then was sent to this pickup spot and got good service. Was not happy with all the run around we were put through. Just not happy at all.CharleWilliam F.
Customer did not leave a comment.Leonard Frances H.
Customer did not leave a comment.Mikayla Marie H.
Customer did not leave a comment.Lisa G.
There is a lot of inventory, but the office is an RV, and takes a lot of time to get out. One person at a time could be challenging in inclimate weatherStephen Michael D.
When we received the vehicle it was parked on a slope and when we drove it off the location we found out that the gas was below 1/4 a tank so we had to spend extra to put additional fuel in from the start. The vehicle would not accelerate to speed of 55MPH unless you had the gas to the floor. Needs to have better maintenance on the truckMichael K.
Customer did not leave a comment.LUKE W C.
UHaul or the county/state needs to visit this location. It is ran out of a camper RV that should be condemned. Absolutely filthy â€œofficeâ€ space and very uncomfortable. How it is allowed to operate in this manner is unreal. Go elsewhere, anywhere!Brian F.
I received a truck with NO fuel and had to fill it up with fuel. Upon returning the U-Haul vehicle 14 hours early with MORE fuel than I had received it I was charged a fuel penalty. Absolutely HORRIBLE customer service and dishonest business practices.Troy H.
I was promised a 10' truck and I had to take a 15' truck cost more gas . It was all about wanting to keep the 10' truck in Lexington so that he could run it out on our basis I don't know II just wasn't given what I was promised and I'm not happy about itDALE M.
Pickup location had exactly what I needed and the staff were friendly and helpful, went out of their way to make sure we had what we needed.William Charles S.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Alfred Grant R.
Best service I have ever had from uhaul. He was very nice to talk to and was open early for my needs. Would recommend this location for anyone needing uhauls.DEAN C.
They need an office. And I got money put on hold twice.Douglas Charles S.
Customer did not leave a comment.Sonia N.
Customer did not leave a comment.Jeanette C.
Do not have clients check in online then make them do it all over when they get there to get the uhaul. Also, the "office" was a camper and the person running it just comes and goes making pick up and drop off difficult. The unit itself was rickety and a brake light was out, had only a half thank of gas. I just found it to be a very half axx experience.Michelle Lynn T.
Office was cramped.Donnie Carl E.
Customer did not leave a comment.aaron Glenn D.
Customer service was excellent, but the office location was less than desired. Can't wait for him to get an actual building.AL M.
I ordered and reserved a furniture dolly for our move. He did offer to call around to see if he can find one. That dolly would have made the 3rd floor move so much easier today.Garett Michael T.
Customer did not leave a comment.Michelle Christi L.
Not give my truck away that I reserved a few days in advance which then caused a 4 hour delay in my move.James Hunter O.
The owner/operator â€œGeraldâ€ was the most unprofessional business man I have ever knownJustin Dupree B.
The pricing is very deceiving. I was told on the phone that the trailer I rented would be around $30 and before I left it ended up being $119 and it's puts you in a bind cause you need it. If I didn't have to have it that day I would not have gotten and I will not use U-Haul again. I feel like I got ripped off.Charles Eugene U.
Customer did not leave a comment.KENDRICK Lortroy R.
Customer did not leave a comment.Robert Louis S.
Customer did not leave a comment.JANIS G.
Excellent customer service.Craig Laborn F.
It was difficult to reach a person at our pick up location via telephone but all the details worked out anyway.Jason George M.
Uhaul online reservations suck. Sent me to a location that had no trucks. When I went to the second location I used the app. But still had to do a contract to get my truck.DAVID Eugene C.
Great customer service.kJatika Furtick W.
Customer did not leave a comment.Steven Edward T.
Truck was not there when scheduled pick up time waited 2 1/2 hours for truck to show up truck heading air-conditioning no trailer light hook up very very poor serviceHayley O Neal H.
I was sent to a lot with no people there. I was unable to get confirmation by phone that I had a truck as I was notified by text. After approximately four hours and 10 phone calls I got someone to answer the phone number while I was at the truck lot. I had to drive another 10 minutes to their office before returning to pick up the truck. The office was in shambles. It looks like a hoarders house. It was so impressive that I took pictures to share with friends and familyâ€¦let me know if you want to see them. It was like the twilight zone. Took over an hour to pick up once I was at the initial address I was given. Moving is stressful enoughâ€¦.didn't need that experience.Carlisle W.
Make sure someone is at location to pick up. Had to go to diffrent location to do paper work then back to platt springs rd to be up truck. Was not clean at all and paper work was not up to date to equipment. Poor service on uhaul for trying to fix these issues .MISTY P.
The office is extremely dirty and smells like urine. The people are very nice and accommodating. The office is disgusting. They need to clean, someone needs to make them clean. Its beyond gross!! I dont think the place has ever been clean. It looks like a junkyard inside. Stacks and stacks of junk everywhere. I thought the floor was going to cave in.Gunnar G.
Customer did not leave a comment.Joshua C N.
Customer did not leave a comment.Brandon Anthony C.
Mr. Gerald was perfect.Gladys M.
Although the service was very nice The office is in an old house that is filled with stuff to the point that there is hardly room to pass. It is a bit creepy.Patrick Michael M.
Customer did not leave a comment.Sharon F.
Customer did not leave a comment.Diane W G.
I listed one of my houses on airbnb, and needed some items, only to go to the location to find out that my box had been moved to another location, WITHOUT GIVING ME ANY NOTIFICATION. I get to the next location, only to find out that my box wasnt in the system. Literally took 3 hours to figure out what was going on. In that time, my help had to leave, which left me to lift furniture ALONE, with no help. A female lifting full bed headboard, footboard and a chifferobe. THEN on top of that - they are double billing me. Absolutely the WORST experience ever.Lester Y.
Location was a little sketchy and as a woman I would not go there alone.Alexis Lanae S.
Very friendly!James Robert P.
I reserved and paid for a truck two weeks before I needed it. When I went to pick up the truck I was told "THEY GAVE IT AWAY THE DAY BEFORE!" This sent me to a more remote (inconvenient) location to get another truck. Meanwhile, this delay costs me the hourly fee of two laborers waiting to help me move. The truck made loud creaking and whistling noises. I was unsure the entire time I was driving it that it was going to break down (which added to the stress of the experience). I feel that UHaul should offer me a credit of (at least) the amount it cost me to have idle laborers standing around as I was sorting out a reservation that had been botched by the location.John L.
The guy was nice and helpful. But the office is not professional and he makes the customer do all the work.Erik R.
Gerald was great to work with, and so was the rest of the staff.Frances Ehret P.
June is a busy season. I was treated professionally but need to hire more help to deal with impatient customers.richard Alan M.
Needs a new location i got the tun around then when we did get to that location me and my husband where in line for 2 hours we were both getting bit my fleas or some type of bug the building were we went was horrible old house falling apart with mess everywhere and it smelled so badCHRIS DELEON T.
Only issue slower due to volume of trafficRichard Edward Q.
Customer did not leave a comment.Robert Daniel C.
The pads we ordered ahead of time were not available and we had to go to a separate location to find them.David Lewis S.
Customer did not leave a comment.Paul P.
Not expect a payment from. Someone if a truck is stolenKayla Marguerite G.
Mr. Gerald is very kind and nice man. He gave me the most pleasure experience every time I go to him.Veronica Lynn R.
Customer did not leave a comment.Sonya Lynett H.
Gerald is the sweetest most helpful person ever ðŸ‘Lina Guadalupe R.
Everything was great.Sonya Lynnett H.
Great service and friendly staffWilliamThomas H.
Customer did not leave a comment.Christopher Jame B.
Quickly Helped with a bit of trouble in my vehicle to get me on the road early Extra helpful in choosing the right trailer I needed Will absolutely go to this location entry time in the futureClifford E H.
Customer did not leave a comment.Michael G.
The time on the website said they opened at 10:30, I arrived at 9:45 so that I could pick up the equipment I rented. The night before I used the online check in making sure the process was smooth. There were two customers ahead of me (they opened early). I was only third in line yet it took TWO And 1/2 hours for the dealer to process three customers. After going through the pre registration and filling out all the forms, the dealer said he didn't have them and SLOWLY filled out all new paperwork. This delay caused me to have to pay the movers for an hour of sitting and waiting. The secondary problem there was the office, which was inside a run down, dirty, poorly maintained mobile home with sanitation and pest control issues. Not a pleasant experience, However, the owner and the staff were very nice and helpful and I did get a good truck.Blake Corwin F.
The kind gentlemen at this location made renting a Uhaul a breeze. Will definitely use them again and will recommend to all family and friends to choose this Uhaul location for any moving or truck rental needs.Tia Marie M.
Customer did not leave a comment.Rafon Charles G.
I was unable to pick up the truck on the day I reserved causing me to have to extend the rental by 2 days. U was charged an additional $48.10 in my bank account after another 38.10 amd 48.09 was already charged. I think you owe me a credit as well as another 50.00 for the truck guarantee reservation.Brandi C.
Customer did not leave a comment.Susan Marie W.
This location I rented from is the best I will be doing alot more buisness with himROBERT Edward V.
The people who work there are completely rude and unprofessional.NoemiAraceli M.
Actually the personnel was very helpful and I was treated very well. I was overly satisfied with the whole process. The location is in open area that was easily accessible.Kelvin Lawrence C.
Customer did not leave a comment.Sara Diane R.
The gentleman at Worldwide Automobile provided excellent service despite technical issues with the online reservation system that were beyond his control. He was patient, polite, and worked diligently until the issues were resolved. We had a great rental experience here and we will definitely rent from Worldwide again.Jill Chappell F.
Make the self serve website load fasterReagan Harris U.
This uhaul agent is unprofessional and unclean. The operation is run out of a trailer full of junk and they are ridiculously slow. I reserved a truck at 9 am and didn't leave with a truck until almost 11 am. Multiple customers left and the ones that stayed were highly upset. He also promised a discount for me to change from a one way to bring the truck back and did not give my discount. After 4/12/21 I'm reporting to the Better Business Bureau because I was cheated out of money and not served well at all.devon F.
Customer did not leave a comment.MonicaLeigh S.
The Person is very very nice friendly always good with me & best priceRohit N P.
Honestly the niceIkiem Dwayne Dar W.
This was the best experience of all my years using uhaul.. Mr. Gearald went above and beyond to ensure I was totally satisfied. Even got me a ride home which he didn't have to do. This was the best experience and I thank him. Outstanding customer service.John Paul S.
Fabulous customer service! Great down home southern people. Will never do business elsewhere! Thank you so much!Rodney S S.
Well I booked it online to avoid going inside. He doesn't do that had to go in and he had to do everything manually.I showed him the online message he said that doesn't work and the price was higher than originally quoted online. They charged me twice one the online price at 38 dollars and the 45 dollars he put in. I just got the 38 reversed back to me. But then charged 6 dollars for something elseDrifford B.
The man running this location was very helpful and went out of his way to meet and exceed expectations as well as rescued my family when we were in a tough situation and that I will not forget Thanks Gerald for being that light in the dark.Richard Scott F.
Everything went well, no problems.WilliamBenjamin V.
Very pleased . Enjoyed working with Gerald. Made the experience easy & enjoyable . Will recommend.StephenD T.
People were friendly but the equipment was in very poor condition. I paid almost $400 for a truck that had cigarette ashes all over it and pulled to the right because of low tire pressure. I wouldn't advise anyone to use uhaul because of the rip off tactics. I was advised to pay an extra $14 a day when I'm already insured and my insurance would pay for any damages. The pressure comes from a place where I would be fully responsible for paying the out right charges of the damages upfront upon returning the vehicle. Uhaul has changed over the years and it's not for the best for the customer. I'm recommending future customers go elsewhere. Waste of $400 bucks when I checked what others were charging.Jonathan Nigel B.
Nothing, Great job!ðŸ‘ANTHONY G.
The salesman was awesome!! He went thru everything. I will be returning to this location!!DwandaElaine J.
Very pleased with service!will return againDanaDevon R.
Customer did not leave a comment.derrickStewart C.
Make sure my refund is back on my card. Other than that. The service was very good. I will visit again.Melinda L.
Customer did not leave a comment.OTISWesley J.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Duane J.
Customer did not leave a comment.OTISWesley J.
Very excellent customer service.Shavette Anita G.
Customer did not leave a comment.KatelynMarie R.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!