Customer Reviews for Wrapped Tight Caskets
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was closed.

Rating:

5.0

Nothing everything was just fine for me

Rating:

3.0

Mobile drop off. Never received a receipt.

Rating:

4.0

Na

Rating:

2.0

If a customer requests in person pickup, do not switch them to mobile pickup. It made the process frustrating. Also, if a customer requests a dolly or other item, make sure to include it. Furthermore, the truck should be clean on pickup. I shouldn't have to clean it before I can use it

Rating:

5.0

update hours. i was lucky they were there. they aren’t open on mondays but they were cleaning so accommodated men love them for that

Rating:

5.0

I'm very satisfied with my experience in general, this was my first time driving a truck and renting an u-haul and everything was smoothly.

Rating:

4.0

The mobile checkin didn't work because the GPS wouldn't recognize I was at the location. Had to use the employee who happened to be onsite at the time. If the GPS could be updated to be "close enough" that would really help!! The employee, Nigel, was wonderful!!

Rating:

4.0

I paid for two dollies and did not receive either one

Rating:

5.0

Every thing is Good

Rating:

4.0

Everything was great.

Rating:

4.0

This is not a normal uhaul business. It is another business that doubles for uhaul. We have used them twice now. Once for pickup and drop off and then just for drop off after a long haul rental. The young man that works here is always friendly, polite and helpful. Surprisingly easy.

Rating:

3.0

Show me how to install/remove trailer in case of return during non business hours. Called customer service twice. Once for a how to and the second time because app wasn’t working for self drop off.

Rating:

2.0

Me experience was seriously affected by having to wait almost an hour to receive my truck. The reservation was supposed to begin at 4. When I arrived, there was no one on site to get the keys from. I contacted UHAUL and informed them of this so that it could be documented. A representative even had to call to figure out where they were and how long it would be before the location was opened up again. It was almost an hour before someone arrived for me to begin my rental. I was unable to return the truck by 8PM due to losing an hour and contacted UHAUL for a 30 minute extension and was charged for an additional day. I have utilized UHAUL for several moves and have never had this be an issue or had to bear the burden of a failed guarantee on their end.

Rating:

3.0

The company that hosted the UHaul trucks were not responsive or helpful when we had questions. Also, the 15 foot trucks do not have 15 feet of usable space. The deck of the trailer was slightly over 12 feet. You should let people know they aren't actually getting 15 feet of space in a "15 foot" truck.

Rating:

4.0

The employee was professional and helpful. Kudos to him!!

Rating:

3.0

Have trucks return to a location where personnel are available to help with questions, especially for weekend drop offs.

Rating:

5.0

They are helpful in such a strange area!

Rating:

5.0

Representative was super nice and helpful

Rating:

4.0

Lights didn't work

Rating:

1.0

too much online process. to cut down on cost you made too much work for the comsumer.

Rating:

2.0

Charge me extra and couldn't fix it

Rating:

2.0

Person who was renting was not onsite. When we arrive the door was open and he was gone. We had to wait over 10 minutes for someone to arrive. Didn't have an official sign or credentials. Looked very shady. I assume I was overcharge for being 10 late but the 20 minutes that took us to get the rental where not taking into consideration. I assume that's the reason the bill was a little higher because I never received an invoice. Very unpleasant experience

Rating:

5.0

They are very nice people and accommodating!!

Rating:

2.0

My reservation was switched to further location which resulted in me having to drive further and pay more milage.

Rating:

5.0

Nicki was terrific in explaining the dropoff!

Rating:

5.0

Good experience have absolutely no complaints

Rating:

5.0

Great location friendly night staff! Truck was very clean cleanest I had!

Rating:

2.0

Some person walked up as I was checking out and after having the trailer and asked me to move it. I said it is 600 lbs. and he said he would move it. He gave up and said some nonsense as he was walking away of I’ll figure it out tomorrow. He had no uniform or any work appeal just came from no where barking orders and then walked off.

Rating:

2.0

First, I had mobile check-in, and the truck was not ready with all the requested supplies. I had to wait another 10 minutes for a dolly and pads on my receipt. I arrived at 8:59 for my 9:00 pickup and didn't leave until 9:20. At 1:40, your employee called and said he was waiting for me to go. He said I had to bring the truck back by 2:00, even though my receipt said 9:07; I didn't leave until 9:20 because my equipment wasn't ready. I also had to stop at another U-haul since I was losing air in one of the tires.

Rating:

5.0

Very knowledgeable courteous person that helped with the U-haul rental

Rating:

5.0

The guy who checked me in for my rental was very nice and helpful!

Rating:

5.0

On App. Accept pictures from users camera roll. I had taken pictures right before starting the return process and had to retake them because I could not upload from my camera.

Rating:

2.0

Truck was parked in. The app was very difficult to use and took a long time to check in to pick up the truck.

Rating:

1.0

Hello, I got charged a fuel charge when I returned the truck with more fuel than I receive it with. I have not heard from Uhaul about this. Have not had any contact with the location as they were closed and didn't return my voicemail yet.

Rating:

3.0

The location was good and so was the person I spoke with when picking up the truck. My issue is that I needed an appliance dolly that I did reserve online. I had also selected a different location so I could get one. When arriving I was told there was no dollies available at the location. So I had to rent a dollar from home depot and then the next day drive it back to the home depot I rented it from, this caused much inconvenience and also additional money in rental fees and fuels. Disappointed with Uhaul on this one.

Rating:

3.0

I requested and paid for a dolly but there was not one provided in the vehicle.

Rating:

5.0

The fastest and simple rental experience ever.

Rating:

4.0

n/a

Rating:

5.0

I was over charged, at that I was charged twice and it was over 200 dollars for moving neighborhood to the neighborhood over. I also opted out of the extra coverages but still was charged for them. Un happy and want money back please. Thanks