Customer Reviews for Wrapped Tight Caskets
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have use this U-HAUL Place a lot of times and have always been treated GREAT!

Rating:

5.0

I did not see any employees as we dropped the key and contract in the box after hours.

Rating:

1.0

Upon arrival, even after completing online paperwork, we had to do verification of employment. This makes no sense, we used a credit card. It was 4pm and it was nearly impossible to find someone from my office. We finally called my parents to verify I was who I said I was. This is RIDICULOUS. You can buy a car with less hassle.

Rating:

3.0

I requested a dolly (and paid for it) but there was no dolly.

Rating:

5.0

I want to single out Nigel. I was in a time crunch and luckily Nigel was there early and had zero trouble starting the process. I was in/out with no problem. Nigel's positive attitude really stood out!!! He was courteous, friendly and extremely competent. I can see Nigel "making it" in LIFE!!! Kudos

Rating:

3.0

Drop off was easy but confusing. It was just a drop box

Rating:

4.0

Couldn't get my final receipt after a day though the renter promised that he'd send it to me as soon as he checked the final milage. Tried calling again but kept getting voice mail after being promised I'd get it on my email.

Rating:

5.0

Easy transaction

Rating:

2.0

No Uhaul signage at all. The lot was a disaster after a recent snowfall. The attendant "hoped" I could make it out. I showed up for an 8am pickup which UHaul scheduled for me after 4 or 5 changes of location. Only problem is they didn't open until 10:00. The truck was covered in snow and buried in the lot so couldn't use the app. The attendant was very nice when we actually went back that night to pickup. The process with Uhaul themselves was not great. My reservation was changed multiple times over the week and I had to call and push back in some cases where it was more than an hour away from my house. I would give the UHaul corporate part of this 2 stars.

Rating:

2.0

The customer service was horrible. The owner make promises and did not keep .the guy was not professional.and is clueless about handling the transaction.Poor service

Rating:

5.0

Excellent service

Rating:

3.0

Showed up and nobody there. Had to call.

Rating:

1.0

Pick up location changed by U-Haul a day before pick up Pick up time changed by U-Haul 1 hour before requested pick up time I wanted a trailer not a wrapped tight casket

Rating:

4.0

Very professional and helpful! I used another location a few weeks ago and had a bad experience so it was refreshing to have such an easy and professional rental process this time. I will definitely be using this location for future moves and hauls!

Rating:

1.0

Very shady place - the vehicle only had 1/4 tank of gas. The owner said I could bring it back full if I wanted to that would help them. I used a small 10 ft van that was fallen apart for 6 hours and was charged over $100 when I paid $45 dollars I have filed a fraud report against uhaul and this location. Stay away from this location.

Rating:

1.0

Incorrectly charged my account for extra day at a location that I didn't use for drop off. My contract stated delivery to Morehead KY which was completed on Nov. 11. Recently charged one day "extra" for a rental that was never on contract to deliver to this location.

Rating:

5.0

Experience was great, price was great. On the UHAUL corporate side of things, the app could be cleaned in this day & age, just being honest. I chose mobile check-in, and could have been more prepared for the process that was mobile check in, check out. That could be better communicated via email.

Rating:

3.0

The owner has great customer service skills, and was very pleasant, but the guy that waiting on us wasn’t informative on the process of checking out. We sweep the truck out before returning it. Oh yeah the left rear tire has a nail in it, that we discovered before leaving the lot, glad we didn’t have tire issues.

Rating:

5.0

Nigel was so great. He called that morning to get an update on the time we were planning to arrive so he could have everything ready. Entire process was easy start to finish.

Rating:

5.0

Great experience, very helpful, great customer service. Thank you!

Rating:

3.0

Actually include the dolly and blankets as requested and paid for by the customer.

Rating:

5.0

He called me before my appointment, was thorough and was checked out w/ receipt in hand by end of day. I would definitely use this location again.

Rating:

3.0

The instructions were not clear where to park, so I parked it next to another UHaul in the parking lot next door because someone from the building next to the UHaul asked me not to park there. Also, the app kicked me out before I could finish uploading photos requested.

Rating:

5.0

Everything was good but a plate on the floor of the bed of truck fell as we first entered the back of truck.

Rating:

4.0

Very good location. I would recommend picking up there.

Rating:

3.0

Second time in a row I’ve rented a U-Haul and at the last second the location changes for pickup and I have to drive further away than planned to get a truck. Then when I go to return the truck, the people at the return address are not there so I have to use the U-Haul app to process my return. Normally I wouldn’t care but the app sucks, it doesn’t upload pics properly and is slower than my grandma running up a hill. Customer service people are nice after I wait for 30 min on hold to finally talk to them.

Rating:

2.0

The UHaul app kept abruptly stop working repeatedly. It took an hour to finally get my truck. I learned if I kept shutting down the app, it would bring back to where it had previously stopped. I eventually was able to complete the transaction. Also, it did not allow me to choose no added insurance. When I returned the truck, there was rain storm. I had to take pictures of the truck in pouring rain. I will not use the app again and just get the truck in person in the future.

Rating:

5.0

I wish I had known that I needed more moving pads. Of course the originator asked if we needed pads but we were ignorant. I wish he had suggested that if we were packing 3 bedrooms and couch, chairs etc we would have needed more. I guess some people would have thought that was pushy and he was trying to sell something... anyway I was content.

Rating:

5.0

Nothing really

Rating:

5.0

Not sure, everything seemed perfect to me.

Rating:

5.0

Pick up was super easy. Truck and dolly were in good working order. No complaints!

Rating:

5.0

Great service

Rating:

3.0

I returned the trailer two days early. There was only one person working and they were helping another person. He said you can leave and would send a confirmation email. I never recieved my return confirmation. I hope he didn’t forget.

Rating:

5.0

Just an overall fine experience...easy.

Rating:

4.0

The gentleman working was amazing. He was professional and kind. When we discovered a light issue with the trailer I was to receive he quickly found a alternative method to handle the situation and got me out on the road for no real additional cost. The trailer had a dirt inside which made my couch I was move get a little messy. No big deal though cause it was a last minute change and I didn't mention it to him during the inspection. I am sure he would have switched me again if I had. Amazing experience.

Rating:

1.0

Never again!

Rating:

3.0

It was closed.

Rating:

5.0

Nothing everything was just fine for me

Rating:

3.0

Mobile drop off. Never received a receipt.

Rating:

4.0

Na

Rating:

2.0

If a customer requests in person pickup, do not switch them to mobile pickup. It made the process frustrating. Also, if a customer requests a dolly or other item, make sure to include it. Furthermore, the truck should be clean on pickup. I shouldn't have to clean it before I can use it

Rating:

5.0

update hours. i was lucky they were there. they aren’t open on mondays but they were cleaning so accommodated men love them for that

Rating:

5.0

I'm very satisfied with my experience in general, this was my first time driving a truck and renting an u-haul and everything was smoothly.

Rating:

4.0

The mobile checkin didn't work because the GPS wouldn't recognize I was at the location. Had to use the employee who happened to be onsite at the time. If the GPS could be updated to be "close enough" that would really help!! The employee, Nigel, was wonderful!!

Rating:

4.0

I paid for two dollies and did not receive either one

Rating:

5.0

Every thing is Good

Rating:

4.0

Everything was great.

Rating:

4.0

This is not a normal uhaul business. It is another business that doubles for uhaul. We have used them twice now. Once for pickup and drop off and then just for drop off after a long haul rental. The young man that works here is always friendly, polite and helpful. Surprisingly easy.

Rating:

3.0

Show me how to install/remove trailer in case of return during non business hours. Called customer service twice. Once for a how to and the second time because app wasn’t working for self drop off.

Rating:

2.0

Me experience was seriously affected by having to wait almost an hour to receive my truck. The reservation was supposed to begin at 4. When I arrived, there was no one on site to get the keys from. I contacted UHAUL and informed them of this so that it could be documented. A representative even had to call to figure out where they were and how long it would be before the location was opened up again. It was almost an hour before someone arrived for me to begin my rental. I was unable to return the truck by 8PM due to losing an hour and contacted UHAUL for a 30 minute extension and was charged for an additional day. I have utilized UHAUL for several moves and have never had this be an issue or had to bear the burden of a failed guarantee on their end.

Rating:

3.0

The company that hosted the UHaul trucks were not responsive or helpful when we had questions. Also, the 15 foot trucks do not have 15 feet of usable space. The deck of the trailer was slightly over 12 feet. You should let people know they aren't actually getting 15 feet of space in a "15 foot" truck.

Rating:

4.0

The employee was professional and helpful. Kudos to him!!

Rating:

3.0

Have trucks return to a location where personnel are available to help with questions, especially for weekend drop offs.

Rating:

5.0

They are helpful in such a strange area!

Rating:

5.0

Representative was super nice and helpful

Rating:

4.0

Lights didn't work

Rating:

1.0

too much online process. to cut down on cost you made too much work for the comsumer.

Rating:

2.0

Charge me extra and couldn't fix it

Rating:

2.0

Person who was renting was not onsite. When we arrive the door was open and he was gone. We had to wait over 10 minutes for someone to arrive. Didn't have an official sign or credentials. Looked very shady. I assume I was overcharge for being 10 late but the 20 minutes that took us to get the rental where not taking into consideration. I assume that's the reason the bill was a little higher because I never received an invoice. Very unpleasant experience

Rating:

5.0

They are very nice people and accommodating!!

Rating:

2.0

My reservation was switched to further location which resulted in me having to drive further and pay more milage.

Rating:

5.0

Nicki was terrific in explaining the dropoff!

Rating:

5.0

Good experience have absolutely no complaints

Rating:

5.0

Great location friendly night staff! Truck was very clean cleanest I had!

Rating:

2.0

Some person walked up as I was checking out and after having the trailer and asked me to move it. I said it is 600 lbs. and he said he would move it. He gave up and said some nonsense as he was walking away of I’ll figure it out tomorrow. He had no uniform or any work appeal just came from no where barking orders and then walked off.

Rating:

2.0

First, I had mobile check-in, and the truck was not ready with all the requested supplies. I had to wait another 10 minutes for a dolly and pads on my receipt. I arrived at 8:59 for my 9:00 pickup and didn't leave until 9:20. At 1:40, your employee called and said he was waiting for me to go. He said I had to bring the truck back by 2:00, even though my receipt said 9:07; I didn't leave until 9:20 because my equipment wasn't ready. I also had to stop at another U-haul since I was losing air in one of the tires.