Wrightwood Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing, this was great and I really appreciate having a location locally in Wrightwood to rent a truck!

Rating:

5.0

Great service and with a smile!

Rating:

5.0

Wrightwood Auto went out of their way to accommodate my needs. Excellent service.

Rating:

5.0

Had great service. The truck was ready at the requested time, it was clean and comfortable. My husband felt comfortable driving it. Had a newer model with 2 bucket seats and a smaller middle seat, so I was able to ride along with my husband and son to help unload. Victor is the best.

Rating:

5.0

Everything regarding the rental and return went great. The people there are knowledgeable, helpful and efficient. Don't change anything. Thanks.

Rating:

3.0

We dropped off the truck the same day we rented it on Saturday 5/4/2019. We informed the gentleman who helped us when we picked up the truck that we will be returning the truck to the Wrightwood Auto location. We received a phone call 6 days later from your customer service looking for your truck. They said we were supposed to return it to the Phelan location and I told them we have returned it he same day in Wrightwood. Now we just noticed the contract showing we had the truck from 5/4-5/10 which is incorrect on your end. We would like for the contract to be corrected and email to us. Thank you for your help.

Rating:

5.0

Free coffee and donuts.

Rating:

5.0

Friendly and efficient.

Rating:

5.0

N/A

Rating:

3.0

Website shouldn't change the location without big warning or perhaps a message to call uhaul.

Rating:

5.0

Easy as i could imagine it could be

Rating:

5.0

Great service!!! We're using them again next Saturday.

Rating:

5.0

Great customer service! Everything was ready for me when I arrived.

Rating:

5.0

Nice people to work with! Thank you.

Rating:

5.0

Keep Victor off the phone.

Rating:

5.0

perfect experience.

Rating:

5.0

Had a great experience.

Rating:

1.0

Horrible never again

Rating:

2.0

I reserved my Uhaul online, checked in and prepaid the next day, then the following day after checking in I gets call telling me my unit is unavailable. That I had to drive 45 minutes to Wrightwood, Ca and 45 minutes back just to get the unit. Then when I showed up to pick it up I was charged an additional $18.00 bucks for insurance. I didn't want the insurance. I elected not to get it when I checked in and prepaid. Very not happy with my overall experience of obtaining the trailer. No discount was given for having to go out of my way and spend my fuel to pick up a trailer that I reserved less than 5 minutes from where I originally started.

Rating:

5.0

Nothing. It is a great place to rent a uhaul.

Rating:

5.0

No improvement needed. The people at Vern's Automotive in Wrightwood where I rented the trailer from were great! Melissa, Victor, and Tom made sure I had the trailer I reserved, and they assisted me in hooking it up. They were friendly, professional, and courteous. Their customer service, which is very important to me, was exceptional!

Rating:

5.0

All was good. 100%

Rating:

5.0

They were very friendly and helpful.

Rating:

5.0

The pick up location was great,...But the U-Haul roll up door on the truck itself was broken and the cables had been bad for quite some time. (per repair service) I Wasted two days from work as the stretched out mangled door cables came off the track both sides. It was repaired in the evening taking 4 plus hours while I waited only to get stuck in the full up position the following morning. The location gave me a discount but vacation days wasted from work and having to reschedule my move, incurring duplicate costs and many items getting dented and scratched as I drove it back to the location to get the truck fixed. I could not get in the truck to secure my load because of the door. On top of that the emergency number and claims number is a total JOKE,...immediately asks if I want vacations and other endless loop of crap when I'm stuck with a broken door. Will never, ever, ever use U-Haul again. NOTE: the location where I picked up was fine, the repair in the field was a band aid that ended up wasting another valuable day. The people were nice but the repair door cables were put on way to tight and the second day when I went to open the door it flew open only to get stuck in the open position.

Rating:

5.0

To come in near closing on a cold windy evening and be treated like we've known each other for years. No need to say more. Tom & coworkers made the rest of my evening & weekend that much better.. Thank you

Rating:

4.0

Sri vablch miscalvanich mi praburphenol, eschaking du mafukanis.

Rating:

5.0

I will use for all future rentals

Rating:

5.0

they were great, very professional and helpfuk

Rating:

4.0

na

Rating:

5.0

The service was outstanding. Very pleased.

Rating:

5.0

Exceptional service. Thank you, Lynda Narken

Rating:

5.0

Loved the drop off site so close to home...attendants were very friendly and humerous

Rating:

5.0

Great guys to rent from. They made sure everything was good and correct.

Rating:

5.0

On time. Ready for pick- up. Thank you.

Rating:

5.0

Very frindly, eager too help and honest.. Just over the top servise....

Rating:

3.0

Faster service at Wrightwood.

Rating:

5.0

It was really good. I just can't think of anything

Rating:

3.0

Make sure the gas tank is full upon pick up. I had to put gas in the truck prior to using it. It was either returned empty or siphoned over night prior to pick up.

Rating:

5.0

Wonderful service and great experience.

Rating:

5.0

Excellent service by the girl who helped me! Very friendly and helpful

Rating:

5.0

Awesome service.!!!

Rating:

4.0

Customer service needs to be a priority. I was told no phelan location when there was one available, wrightwood informed me that there was one.

Rating:

2.0

If there are problems with the contract, call U-Haul. Don't just send the customer away. We live in AZ and had gone to CA to move a car. The computer denied the rental. After we were half back to AZ, the customer service called to say they had fixed the problem.

Rating:

4.0

??? Friendly, long time local establishment. Enjoy dealing with them.

Rating:

5.0

We had a great experience picking up our truck in Wrightwood. They were very accommodating to special needs we weren't anticipating. Very friendly! Would not hesitate to recommend!

Rating:

5.0

Dropped the trailer off on Sunday, so the station was unmanned. However, did talk with the fellow the next day and all was fine.