Great easy interactions and the quality of the vehicle was great.
OLIVER B
Customer Reviews for Wrightwood Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and efficient. Convenient location. I would definitely use them again.
CAROL BVery polite, attentive and efficient. I would highly recommend. Price is reasonable and I will definitely be using their services in the future.
Felipe KGreat location, and fantastic service
KARL BYour reservation system is a disgrace. I made a reservation at a closer location and got a call the day before telling me the vehicle wasn’t available there and had to drive to a much further location to get the rental I reserved. I will be renting elsewhere from now on.
MARK ANothing
MIGUEL FCustomer service was great
osama agreat customer service
Victor RThis location is amazing but I will never rent a U-Haul again. I could not believe the exorbitant amount I paid to move 60 miles. 19.95 for truck rental plus mileage… Sounds affordable… but in reality paid $348 to move a small box truck of belongings 1.5 hours hours away. Again, If I do move I will choose about her company. I actually could have paid a moving company that same about to move my items for me rather then rent a truck. Never again.
Elizabeth VNewer 10’ box truck was well maintained and rental, return process was quick. Price was right as well. Thanks
Robert LI wouldn’t recommend U-Haul to anybody anymore !!!
Johnny GHelped me out in a timely and professional way. Great service.
Jan KNothing that I know of. Great people to work with. I highly recommend this U-Haul
Robert DGreat, super friendly service
Al UI would like to thank the staff who helped repair the trailer t
Joseph KEverything is ok for me thank you
Juan DAll was definitely great 👍
william bThe first reservation I made for 9 am I was to pick up the U-Haul at location with check in person to hand over the key and sell me the goods I ordered. Somehow my reservation was changed to be a remote pick up and there was no one at the dirty tire place that was closed.
Ramez RBoth in Newbury Park, ÇA and in Wrightwood, CA the service and support was outstanding! Thank you!
Eric LGreat experience
john hI clearly declined all forms of insurance. I set up the reservation online and declined insurance there as well. They sneakily charged me an additional $14 for some BS insurance that I declined.... twice. They are an auto mechanic place as well and if they are this sneaky about renting out a uhaul I certainly wouldn't trust them with my car either. I will obviously be leaving reviews on yelp, google, and FB as well
Benjamin BThis manager went out of his way to accommodate my needs. The vehicle that was reserved wasn’t available, but there was a different one that met my need well and after making some arrangements, he was able to rent that one to me. This is the first time I have used this location, but not only will I recommend it but I will be a repeat customer.
Pamela WOnline cheak in took more time then if it would've been in person also you guys charged me 180 which is not right amount it was only for 1 day 24hr and i bring it on time please cheak
Hayk MTom at Wrightwood auto was awesome!
Kathy CVery honest, professional, courteous, and helpful
TAMMY Nall good and friendly
Wendy SWe had a great experience overall
julie wEverything was perfect and In great condition. These guys take care of everything very well.
Brett CAmazing Customer Service! Quick and Easy!!!!
Courtney SNothing, this was great and I really appreciate having a location locally in Wrightwood to rent a truck!
Cynthia DGreat service and with a smile!
Jonathan LWrightwood Auto went out of their way to accommodate my needs. Excellent service.
mary kHad great service. The truck was ready at the requested time, it was clean and comfortable. My husband felt comfortable driving it. Had a newer model with 2 bucket seats and a smaller middle seat, so I was able to ride along with my husband and son to help unload. Victor is the best.
ART REverything regarding the rental and return went great. The people there are knowledgeable, helpful and efficient. Don't change anything. Thanks.
FLOYD LWe dropped off the truck the same day we rented it on Saturday 5/4/2019. We informed the gentleman who helped us when we picked up the truck that we will be returning the truck to the Wrightwood Auto location. We received a phone call 6 days later from your customer service looking for your truck. They said we were supposed to return it to the Phelan location and I told them we have returned it he same day in Wrightwood. Now we just noticed the contract showing we had the truck from 5/4-5/10 which is incorrect on your end. We would like for the contract to be corrected and email to us. Thank you for your help.
Kevin WFree coffee and donuts.
Donna RFriendly and efficient.
Jonathan LN/A
kelly eWebsite shouldn’t change the location without big warning or perhaps a message to call uhaul.
Abbie KEasy as i could imagine it could be
kevin eGreat service!!! We’re using them again next Saturday.
Joel CGreat customer service! Everything was ready for me when I arrived.
Byron WNice people to work with! Thank you.
John FKeep Victor off the phone.
BRENT Cperfect experience.
kevin eHad a great experience.
Theodore WHorrible never again
debborah jI reserved my Uhaul online, checked in and prepaid the next day, then the following day after checking in I gets call telling me my unit is unavailable. That I had to drive 45 minutes to Wrightwood, Ca and 45 minutes back just to get the unit. Then when I showed up to pick it up I was charged an additional $18.00 bucks for insurance. I didn't want the insurance. I elected not to get it when I checked in and prepaid. Very not happy with my overall experience of obtaining the trailer. No discount was given for having to go out of my way and spend my fuel to pick up a trailer that I reserved less than 5 minutes from where I originally started.
Ian VNothing. It is a great place to rent a uhaul.
David BNo improvement needed. The people at Vern's Automotive in Wrightwood where I rented the trailer from were great! Melissa, Victor, and Tom made sure I had the trailer I reserved, and they assisted me in hooking it up. They were friendly, professional, and courteous. Their customer service, which is very important to me, was exceptional!
michele bAll was good. 100%
dan lThey were very friendly and helpful.
SUSIE H