Customer Reviews for WW Shipping Co Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of WW Shipping Co Inc

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Jay T.
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The man who was on location don't know anything about process except from customer service number... But I must say Customer Service is Great in UHaul... if I can give ratings to them I will give them 10/10 Thank u to the Uhaul team

Samuel M.
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Customer did not leave a comment.

Vonetta D.
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It could be more professional

AARONNIS G.
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Small location but staff went out of their way to help with the 24/7 checkout process via the app.

Emily M.
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I spent 2 hours in a laundromat parking lot trying to get the code for the key. It was horrible and your team should've been more prepared.

Kimberly E.
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There was no one there from U-Haul. I dropped it off around 345 and the person inside said the U-Haul part was closed so I had to go outside and drop it off in a box and there was no one there to look at the truck so I was kind of left feeling like I was at the mercy of whoever finally would be there the next day. The inside of the location was just a giant room with these big barrels all over the place and dark inside with no lights. Honestly it was kind of scary. I think better signage and clear instructions that they close early and what to do would be very helpful. The best day my truck was checked in fine and I received an email but honestly until I got that I wasn't feeling very optimistic. Again better signage and instructions would have made me feel much better.

Sandra W.
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Everything was great, the service and the equipment.

PAULINA B.
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Clean vehicle after & before every use

WESLEY W.
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Customer did not leave a comment.

Andrew G.
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Customer did not leave a comment.

ShaQuonna W.
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Improve the app.. all else went well

Shawn C.
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Customer did not leave a comment.

Janice F.
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Customer did not leave a comment.

Matt M.
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Customer did not leave a comment.

joshawa W.
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Friendly, quick fast and reliable

Marjolie J.
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The workers here addressed all of my needs. Such professional and courteous staff. I would absolutely recommend this location to friends and family in the near future.

Mildred C.
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Customer did not leave a comment.

Theresa C.
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Customer did not leave a comment.

Jeannette R.
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Better lighting at night for the key drop off.

James C.
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Customer did not leave a comment.

Aaron S.
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Very courteous

HUGH L.
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The location didn't have the ability to ‘self-pick'-up' and it took 20 minutes to get the truck.

Jacqueline A.
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The truck was very dirty and there was a homeless man “living” inside of the truck with once I opened the back of the rear. That is not acceptable and needs to be better checked and solved.

Ezekiel H.
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Excellent customer relationship

kwadwo E.
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Excellent customer service !

Anton L.
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Very slow check-in. Some equipment that I have ordered online was not available. That made my movig much more complicated.

michael F.
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Customer did not leave a comment.

Martin M.
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Customer did not leave a comment.

Stefan H.
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Customer did not leave a comment.

Mike G.
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Fix the key return box. I returned my keys overnight and the staff member was not able to find them. Had I not called to make sure they received the keys, they would not have checked in my truck (despite it being parked right in front of the store) and I would have been fined.

Jeanine W.
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Customer did not leave a comment.

CHARLES G.
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Staff was great. Helped me out because I could not find a truck to ave my life. This company is a small international shipping company. They always have trucks because they are a small location and most people go to the big retail centers. Wesley is very courteous and helps you out to the best of his ability to get you on the road. Took us 4 minuets at check out and we were on the road. His explanation of the contract was like talking to a computer because he know it down to a tee. Not even the uhaul reps can explain it the way he does. Keep up the good work

Kyle M.
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Customer did not leave a comment.

Freddie R.
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Customer did not leave a comment.

Keela S.
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Customer did not leave a comment.

Stephen B.
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Thumbs up!!!

Christopher R.
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Very accommodating

roger W.
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Great guys here. They go above and beyond to help you out. Keep up the good work. Owner give me his personal number and even if closed will open up to rent out a truck.

Regine P.
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Horrible customer service! I couldn't speak with anybody snapping. I will never go back there.

Renikah J.
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Website needs to be updated! The website allowed to place the order and rent a truck at this location, even though the location was closed on Sundays. The owner happened to show up, opened his store to rent me the truck.

Humbertro P.
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People are courteous and friendly. Good experience and I am completely satisfied.

Shera H.
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Customer did not leave a comment.

WESLEY W.
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Customer did not leave a comment.

Jermaine T.
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The location has a “West “in it.We had trouble finding it and took 15 mins out of our 2 hours.Also make the key retrieving process easier ,it also took 15 mins .

Karim S.
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Very unfair and unfriendly,never rent from uhaul again.

KELLY W.
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I had not rented a truck in probably 20 years. I did the reservation on line/ mobile pick-up for 8:30 pm- more lighting is needed at this location. The gate to truck was opened. I thought I was reserving the truck from Freeway Drive location and that WW was an after-hour drop off/ pick-up location. As a result I initially returned truck to wrong location. Both locations were professional and helpful in explaining how the business works. The lady at WW was really friendly and quickly resolved a charge for the hand truck that wasn't there. WW is probably fine during daylight hours and all you just want is to rent a truck.

Patrick H.
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Everything!

Brennon S.
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Nothing I can see or tell

Keith B.
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Customer did not leave a comment.

Caitlyn L.
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Dangerous pickup spot, especially when I did not select it but was moved there. Uhaul representative told me it closed at 7 but that was not true, had to stand outside alone in a dangerous area figuring out how to do remote pick up because the office was closed.

Edward N.
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The entire service from beginning to end was greatly appreciated! Service was professional, attentive as well as informative! Thank You!

Cynthia Y.
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Customer did not leave a comment.

Rebecca B.
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Customer did not leave a comment.

Brian D.
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Brakes were squishy.

Darrell R.
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When dropping off a vehicle after hours & Iit takes 20 minutes to find a drop key slot. Looking into the window of the business made me wonder how does any one get anything done within the business there appears to be no pathway throughout the building. Almost felt not sure uhaul how this company does business with I haul.

Heather M.
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The supplies ordered (furniture dolly, hand truck, moving blankets) were not in the truck for mobile pick-up and the location did not open at 9 AM as advertised so I could not get them. I called twice and they refused to help refund me for those items. The receiving location had to help me.

Sharon B.
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The experience was great! No other suggestions

Malchezed V.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Ahmiere M.
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Customer did not leave a comment.

Versie I.
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Customer did not leave a comment.

Melissa C.
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Customer did not leave a comment.

Jeramie A.
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Hands-down greatest experience with U-Haul!!! Wait time was minimal, app was clear and user-friendly, and equipment was clean and functioning. Above all 24/7 accessablilty works amazing around a full-time schedule. I will use again very soon!!!

Tracy M.
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Make sure the truck is clean sanitized and deodorized.

Mario R.
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Customer did not leave a comment.

Laura N.
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Can't think of any improvements that you would need love this new app rental.

Dan S.
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Making sure the app/ hours of operation are synched appropriately

Caridad R.
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Customer did not leave a comment.

WESLEY W.
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Customer did not leave a comment.

oludara O.
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Excellent job. Keep it up

Oona G.
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Customer did not leave a comment.

julie C.
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Customer did not leave a comment.

Stephen S.
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Maps took me to a wrong address, had a difficult time finding location. Place was in a dimly lit area in a frightening area of town. Took ten minutes to locate drop box after the half hour finding the location. Do not have after hours drop off at this location.

Melva G.
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Need to be more customer friendly

Pedro C.
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Too much money was taken from me for such a small truck for such little time, I need to speak to someone. ASAP.

Nathaniel E.
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Customer did not leave a comment.

Rafael C.
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Verify the details of the reservation earlier.

MITCHELL S.
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Customer did not leave a comment.

Miyah H.
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Customer did not leave a comment.

Joel M.
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great guys, Wesley even stayed open a little later than usual so i was able to pickup my truck for my move. 5 stars

MATHEW E.
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Customer did not leave a comment.

Frank W.
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Customer did not leave a comment.

Stewart P.
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Customer did not leave a comment.

TYREE C.
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Customer did not leave a comment.

DOMINICK H.
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Customer did not leave a comment.

Sandra W.
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Customer did not leave a comment.

JAMES T.
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Customer did not leave a comment.

Amos P.
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Customer did not leave a comment.

DELMAR D.
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Customer did not leave a comment.

everton D.
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Customer did not leave a comment.

ZAKIA C.
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Customer did not leave a comment.

Chantal D.
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Customer did not leave a comment.

Nolan G.
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Unprofessional!

WILLIAM D. C.
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I use the drop off box. They were closed. They were suppose to close at 2:00 pm1/7/18 they were closed at 11:09 am

GIOVANNY B.
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Customer did not leave a comment.

Marcay P.
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Customer did not leave a comment.

David G.
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Make your office at this location, more appealing, I thought I was walking into a warehouse.

Ollie D.
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Customer did not leave a comment.

Cataanda J.
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Do not make unauthorized charges to customer accounts!

McEnroe J.
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The staff at this location were incompetent and unhelpful. I've used U-Haul many times before at other locations and always had a pleasant experience. This time however I was made to wait unnecessarily long, this location did not have other moving and packing equipment such as mattress bags and tape etc, and the cashier couldn't see that I had already completed and paid for my reservation through the online express check-in/out. It was extremely frustrating to deal with this particular location! You cant even tell that its a U-Haul location because there isn't a large sign...just a small sticker on the door. I will never deal with this location again. Notes for improvement: 1. Put a large enough sign at this location. 2. Hire competent, tech savvy staff that know how to navigate U-Haul's own systems 2a. Re-train the staff at this location 3. Clean and organize this location 4. Make more moving and packing materials available at this location.

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