Customer Reviews for XMobility
(U-Haul Neighborhood Dealer)

Rating:

4.0

Double booked, at 2 sites...please fix. Otherwise would highly recommend, we moved a houseful in 2 days!!!

Rating:

5.0

We didn't see the personnel as we used 24 hr drop off. We used the facility before and left something in the unit and they where happy to retrieve it and hold it till we had time to retrieve it.

Rating:

1.0

Safety check the equipment. I rented equipment from here and the employee didn't lock the collar. The trailer crashed into the back of my truck!

Rating:

4.0

The drop off location was very easy to access.

Rating:

5.0

Great customer service!!! Took the time to answer all questions and explain how things work with such a kind attitude. Haven’t experienced this kind of superior customer service in a very long time. Services rendered just as explained and without any glitches. Will definitely return here for any future moves and highly recommend to others.

Rating:

5.0

Super friendly service. My only issue was that I wasn't present for checkout (he offered to just check it in and email me the invoice, which was convenient so I accepted) and despite not using all the miles I paid for with the rental (50 of which cost extra and then weren't used) and returning with almost a half tank extra of gas, the check-in details didn't note any of that and I paid the full original price quoted for the milage, which didn't seem quite right. Otherwise, though, service was great and the manager of the location is super nice.

Rating:

3.0

The truck was very dirty inside and out. I could hardly see out of the side mirrors because they were filthy. The truck cab hadn't seen any soap and water in all of its days. The truck was used for a long distance move and it was the worst driving truck EVER. Sputtering going up hill. Idling high when braking. Shaking at any speed. The truck needs some work done to it before anybody else takes it out on the road. It's a dangerous vehicle.

Rating:

1.0

This was the drop off location for us. They weren't their during business hours and I was charged a cleaning fee for trash that wasn't ours. There was no instruction for a key drop. I will call them and try to resolve this.

Rating:

1.0

The drop-off location wasn’t open during the time listed on the website. I chose a location based on the proximity and hours of operation. I ended up having to leave keys in a drop box that wasn’t marked and had to call a number to locate. Charged for items that I dropped off and were present in truck. Owner at drop off location very rude and didn’t want to accept responsibility for his actions in operating a business that wasn’t open when they listed. Very disappointing.

Rating:

2.0

There are no signs to direct you to this location. There is no office. I did not receive a receipt for returning the equipment in good order. Quite frankly it looks like a sketchy operation.

Rating:

3.0

Communicate amongst your staff. Changing a drop off location should not require me to be on the phone for multiple hours.

Rating:

1.0

No one was there to check in the trailer at 3pm. Called the number on the door. They stated they would check in the trailer when they got back. He saidJust park it in the back with the other uhauls. I did just that. I tried the online return. Took all the required photos, but kept getting an error. Tried several times. With no success, so gave up.. As of today October 10th, I still have not received a return conformation.

Rating:

3.0

When calling to reserve the truck I had indicated I wanted 1 dozen furniture pads. The person said that would be handled when I picked up the truck. At the time of pick-up I was told they only had 3 furniture pads. They offered to get pads from another location, but said it would be an hour. Also, the truck was very dirty inside and had clearly not been swept out.

Rating:

5.0

The pick-up, usage, and drop-off process were impeccable. The representative at the pick-up location conducted themselves with utmost professionalism and was exceedingly helpful.

Rating:

1.0

The women I spoke to Leah or Lea on 9/15 around 6:40-7pm had an attitude was extremely rude and disrespectful to me. Uhaul changed my drop off location from Xmobility which is the drop location I selected to the Columbia one which was 30min from the place I was at. Then when I asked to change it to where I picked up the uhaul since you guys already switched mine she said “ yes you’ll just be charged $19.95 plus the protection insurance” and I said but you guys changed mine without telling me and wanted me to add more mileage which would have me spend $100+. She then just changed the location to where I picked up the uhaul and said okay I changed it you’ll be charged. she then raised her voice and started cutting me off and saying “ this is what you asked for and you said no to the original drop off!” And after I spent over $200 and didn’t receive what I fully paid for, got harassed by two employees of yours and this drop off location was hidden as if they didn’t want us to return the keys and charge us more. Uhaul you better change how your employees treat PAYING customers before you go out of business. This was ridiculous, rude, and you lost a customer for life. I made a post on FB and got two reliable, fast men who helped me with loading/unloading so please know you are replacing by better and nicer people.