Customer Reviews for Xpress Food Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

Be clear about drop off locations and be upfront about hidden charges that are applied after the initial rental fee is paid.

Rating:

1.0

I rented the smallest truck for $19.95 so how come it cost me $95.00. I have rented much bigger trucks and paid about the same price. I'm so tired of being ripped off from companies. I'm sure it wasn't explained right. It shouldn't of cost this much. I will NEVER use Uhaul again!!!!!

Rating:

5.0

Put camera device in computer,so employees don't have to use personal phone

Rating:

5.0

Double check fuel level. There was likely a fuel gauge issue with the truck I rented. Showed full at pickup, but less than 5 miles into trip, gauge showed just above 3/4. When I filled it up before returning it, the pump at the gas station stopped a couple times when I believed the tank should have been full. Gauge showed full, but minutes into trip, it fell between 3/4 and Full.

Rating:

3.0

This is a gas station with 1 person working. He said pull around back. I hope I did it right.

Rating:

1.0

The location is in a convenience store. There was one employee and even though we were next, she kept interrupting our check out to take care of other customers, like our time was not as valuable as theirs. No one helped us hook up the trailer and there was no jack to get the tongue off the ground. Good thing there was two of us or we could not have lifted it. Then she tells us to drive it to the door so she can check that we hooked it up right. Would have hated to put her out any. Upon returning the trailer there was another gentleman working and he basically yelled at me that we parked it in the same spot we got the trailer from. When I said that we have had to do everything our self, he said I should have asked where to drop it and it needed to go in a different spot. I said we weren’t hooking it back up to move it. We are frequent renters and have never been treated this way. This is the closest location to our new home and we will drive out of our way to rent from someone else.

Rating:

5.0

Everything was good! Nice in the inside, and easy to drive. I would suggest taking it back before they closed bc I tried the app when returning it, and it was very confusing! I couldn’t find on the app where you were returning the keys! But everything went well.

Rating:

1.0

When I arrived to pick up the rental, a younger guy of Indian decent was manning the store counter and the uhaul business. Was very pleasant, profession, courteous, and took care of business. The rental truck ran great and the small trip I made that day went flawless. I brought the rental back and two older men of Indian decent were manning the store. I told the one behind the store counter that I was there to drop off the truck, he wouldn't even look at me and talked to me like I was some kind of dog: pointed his finger somewhere and said, "PARK IT BACK THERE" I went and talked to the other guy to tell him I had an appliance cart in the back and was 11 miles over my estimate. He acted like he was scared to hardly talk, hurried and got the cart and said, I'll check the mileage later; to just park the the truck and bring back the key, please. So I did. On the way out I noticed that first guy treating all the other customers the same as if we were beneath him. So I told the other guy, I would expect a few more manners from somebody that I'm paying. I "guarantee" this is not the first complaint about this. I work with 600 people in this area and will share this with every one of them. Uhaul allows their representatives to act like that? So be it. I'll be using Ryder fornthe rest of my days. You know the old saying, "Only takes one bad apple to ruin the bushel." And there you have it.

Rating:

5.0

Mostly satisfied with the rental, however I was disappointed to find the truck we chose did not have a ramp. This required us to rent a 2nd truck at our destination as we could not unload to ground level without the ramp.

Rating:

2.0

we never received our receipt for this rental

Rating:

1.0

Trailer had a leak, we lost several boxes of items do to them being soaked. Location that we rented had no interest in hearing about the condition of the trailer. would not recommend using U-HAUL

Rating:

4.0

The rep was very good to work with and answered all my questions

Rating:

1.0

Paid to rent a trailer, walked around to pick up trailer and it was smaller than I thought. Employee had to idea how to cancel my rental. Called into uhaul corporate and they couldn't get ahold of the rental location. Ended up paying for a trailer that I never used.

Rating:

3.0

The reservation was for 15’ and I got a call Friday saying no 15’ available and changed to 10’. Then they called beck again and changed it back to 15’ because someone returned the 16’. It caused stress and I don’t think the reservation should be contingent on someone else and no change should be made, your job is to meet the reservation requirement…

Rating:

1.0

The guy we dealt with at this location wasn’t very friendly, didn’t act like he knew how to do everything and didn’t move with a sense of urgency for those of us who had people waiting for us. He even got rude with another customer who was waiting to get her U-Haul as well. I know some locations have the Nobel option where’d you can pick up the U-Haul earlier, this location doesn’t let you do that and it’s an inconvenience to have to wait till someone is willing to do their job when you are on a time frame and people waiting on you.

Rating:

5.0

My wife did try to do pick up online, and she was on hold forever, and she never did get a hold of anyone so I went inside of gas station and was in and out in five minutes.

Rating:

3.0

Loose steering.... likes to wobble around 60mph sways anything over 50mph.

Rating:

3.0

They are honestly rude in this place. I paid online for moving items but they canceled the order online and made me pay again when I arrived to pick up. They did cancel so I will eventually get my money back in 3-5 business days. It made no sense at all. When I dropped back off they acted so irritated by the fact I checked it back in on the app but brought the keys to the desk. It was just overall an aggravating experience with them. I don’t think I’d recommend them to anyone.

Rating:

3.0

The receipt we received from this location said we paid 0 dallors to rent the dolly which was not true.

Rating:

5.0

the experience was above and beyond. we will recommend using the location.

Rating:

1.0

They lied and told me to drop the keys off in a drop box so they could charge me an extra day and a late fee. The worker did not tell me that I could return the truck myself in the app. I was charged 150$+ for a 4 hour truck rental and 40 miles.

Rating:

1.0

They charged me for two days even though I only rented it for 4 hours returned it less than 3 hours later. The girl at the counter said she didn’t know how to process a return and to do it in the app. Tried to do it in the app and it was not responding. Called the next morning the guy told me call back in two hours it wasn’t a good time to talk very rude man. Messaged U-Haul they said they had a problem with the whole system and couldn’t help me. The local shop made up a fake time of return of 5:00am when I returned the truck at 6:54 pm the night before. Had to contact a lawyer.

Rating:

1.0

They were rude. Did not say a word to me. I believe I was bothering them by returning the vehicle. I will avoid this location. Too bad it's by my new home.

Rating:

5.0

This is my second time using this location and I’m very happy with the service and variety of the equipment. Very helpful and fast process of rental paperwork 20 minutes start to finish very happy would recommend this location to others

Rating:

2.0

Only one employee to run the gas station and uhaul. Alot of waiting around. The truck we needed was parked behind a truck and trailer. He handed us the keys to move the truck. Then waited for ever for him to get a hand trailer to move the car trailer out of the way. This was supposed to be a 8am pickup but it wasn't sent up on the app so I had to wait until they opened at 10. Didn't leave until almost 10:45am or so. Then the mileage from Columbia City to Warsaw is wrong. Still now fixed. He told us if we go over the miles it was 0.17 cents if we used a card and 0.25 cents if we used cash. That was wrong it was $1.00. How can someone that rents uhauls have so much wrong info. It was more of a headache to deal with. I wouldn't recommend

Rating:

5.0

The guy the helped me was very competent and professional!

Rating:

5.0

Easy access.

Rating:

5.0

I tried to check out the truck online..failure! Not techy enough! A gentleman there helped me pick up and drop off the truck. My only concern is that it appears I ordered furniture mats and a dolly when making reservation online. I didn't realize I had. I did not receive them. But apparently I paid for the use. I'm not technical in the least.

Rating:

3.0

The app was not working for me to pick up after hours so I had to wait until the next day making my move a day behind

Rating:

1.0

Make sure there are employees there to run the U-Haul they are never there when they say there going to be

Rating:

5.0

It seems like the U-Haul software could work better and that would make the transaction a bit quicker.

Rating:

1.0

It was not swept out

Rating:

3.0

The truck had half a tank of gas. It was supposed to be full.

Rating:

2.0

Check in was difficult and ended up having to call customer support because of a problem with my pick up location. Support was awesome!! Got everything sorted out quickly! Drop off was fair, big communication / language barrier. Thank You U-Haul, the truck was clean and well maintained. Will rent again!!

Rating:

1.0

Tried renting through the app but wouldn't let me "check in". So I had to go inside and that took longer than expected. I was planning on paying $78.00 like it said on the app, NOPE, paid $101 ad some change. Then when I went to return it because I only needed it for a few hours, I was charged another $8.13. I asked him why and he told me it's their fee. I had to shut my card off because I'm afraid they are going to keep charging me like another company is when I'm not even using their service.

Rating:

1.0

We had purchased boxes and were told the U-Haul would buy them back. This location will only pay you a flat amount per box. When I added up what we paid for the unused boxes and what the would pay me it was about a $50 difference. We are going to call a different location to see what their pricing is a used new boxes. I call 1-800 U-Haul and was told each location sets their prices on buying back boxes. This wasn't mentioned when we bought them ask about the buyback. We were told that the location we were dropping off at had no assistance to unhook the dolly. That was not a problem. There had been slushy snow that had frozen on there lot. It did not appear that there had been anything done to clean the lot or even put done any salt or sand. It was very slick and the frozen ice was very uneven. I nearly fell several times taking the blankets and 2 wheel cart into the location building.

Rating:

2.0

Took way too long to pick up a trailer that was pre rented. Clerk seemed to not know what was going on and kept running off to check out other people as this was also a gas station and only one person working. 30+ minutes to pick up trailer and no help hooking it up.

Rating:

3.0

didnt know who to see and no checkin

Rating:

4.0

would have been nice to have someone to attach the trailer

Rating:

5.0

The gentleman helped us undo the ratchet straps on the auto-transport. We were having issues with it. He went above and beyond.

Rating:

4.0

I wish that all the trailers use barn doors. The roller door are sticking more than not and difficult to use.

Rating:

2.0

Person in charge of uhaul checkout left food on the desk and generally did not know what they were doing

Rating:

3.0

Trailer worked well! Tires low on pressure when picked up. Tire straps are about due for replacement from uv exposure. One tail light out. Other than that worked perfectly and got job done flawlessly! Thank you for your service's

Rating:

1.0

The employee was rude when trailer was picked up in the Columbia City (CC) XPress Food Mart 2 located. He barely acknowledged that someone even came through the door. I also ordered 12 packing pads to rent and paid for them but they were never provided and my fiancee forgot to ask for them. I was still charged for the pad rental and am now left with dealing with getting a reimbursement for renting them, plus making sure I am not charged at the drop off location in Wayland since they were not in the trailer at drop off. Each pad is $6 a piece to replace x 12 = $72. I called the CC location 3x and no answer. Left a VM; no return call. Also, the employees at the U-Haul location in Wayland are also a bit ... unfriendly. They are helpful but in my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapprocachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude.

Rating:

1.0

My pick up time for my rental was 4:45. I arrived earlier than my scheduled time so the vehicle inspection could be preformed. It was an hour later before I was able to leave with my rental due to it not being there for pick up. Not only that but the guy that assisted me was rude. He kept telling me I needed another form of payment because he couldn't run the card I placed on file for this reservation. I needed to use the restroom which he stated was closed which I later found out from the employee running the register that this was not true that they just didn't like people using their restroom. This is a public gas station pick up station!

Rating:

1.0

I unhooked trailer where I was instructed and asked for receipt. Was told receipt was emailed to me. After a while I asked for a receipt again. Said he would print me one then said he could not. Asked him to email again. Did not receive. Said to come back sometime and maybe he could get a receipt. Told him to call uhaul to get me a receipt. He said he would not do it, so I called Uhaul direct . She promptly sent me a receipt and was courteous. Local dealer did represent uhaul very poorly and would not recommend to anyone.

Rating:

1.0

I went to pick up a 6x12 trailer. I was right in the middle of the rental process and the clerk decided to go help the 10 people needing cigarets and checked out. So i was there a half hour just to get it rented There was nobody there to help hook it up and the trailer number was not even on the lot. I also rented a utility dolly when I got it to where I was going I realized they had strapped 2 dollies together. When I took it back they charged me for the second dolly because of their laziness. Never ever would I rent something there again I'd drive to Ft Wayne first

Rating:

4.0

Easy location for pick up and drop off. Efficient check out and check in process.

Rating:

2.0

The attendant did not help with the return. Just pointed to where to put the trailer. Did not communicate the return process! I can’t imagine trying to pick up a trailer from there! He was the only one there & didn’t want to come out & leave the convenience store unattended!

Rating:

4.0

I make 2 trips to rent the truck in person but the person wasn’t available, so I decided to do it online. The truck was clean and in great condition.

Rating:

1.0

Store Clerk would not check our return in at first because he said he was too busy. Promised it would he checked in when he had the chance. Not cool because it would have been checked in late. Had to argue with him to do his job and check the truck in on time.

Rating:

5.0

The pickup and drop off was easy. The trailer was easy to use. The brochure provided was very helpful in the. Safe use of the trailer.

Rating:

4.0

Staff is friendly and efficient. Would use them again.

Rating:

2.0

The guy I returned the truck to was lazy, hard to understand, seemed like I was annoying him, had no customer service experience, and was generally a dud. IF I rent from UHaul again, I will only deal with Corporate stores, not foreign owned, gas station type UHaul dealers.

Rating:

5.0

Good experience

Rating:

1.0

The guy was rude and kept trying to push a bigger trailer and longer time when we told him exactly what we needed. Also tried to tell us we needed something different than what we knew we needed I will not be going back there and I will not tell anybody I know to go there

Rating:

5.0

I love the ease of being able to rent a U-Haul in short notice to pick up something I can’t fit into a car. It’s nice to have this option locally. This location has been nice to have in town and everything has worked and truck was clean and well maintained. Thank you.

Rating:

1.0

On website says open until 6 p.m. but cashier told me nope they stop at 3 P.M. so guess you have some at a gas station just to do uhaul and they leave early Sundays

Rating:

3.0

Change the brakes on the trucks more often and clean the inside the cab after every use. It was gross and sticky and had trash in it from previous users.