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Amber E
Customer Reviews for Xpress Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was completely satisfied.
JAMES KGreat service, clean, well maintained facilities and vehicles. Helpful, professional and friendly staff.
David MDealing with Xpress Self Storage itself was great. Great to work with. Very helpful. Caring people. UHaul Company overall was an issue. Got a text confirming my reservation but got a call saying there was no equipment was available.
Wayne BGreat job.
PAUL MRon, whom we dealt with, was excellent as he walked througth all of the steps and options available. He made sure that eveything was done right and he respected our time so that we could get to the actions needed in our move. I do not know how everything could have gone better. If you are in need of uhaul services in the Marinette, WI area, Ron is the guy to see.
Ron RTrailer was the worst riding trailer I have rented from U-Haul, in the 40 years I have been renting from U-Haul. No Suspension. Ran ok on Asphalt road, but ran incredibly rough on the grooved interstate hwy, throwing MY GMC Sierra 4x4 around like a dog toy. Almost considered calling U-Haul to come pickup the trailer as at some points it was getting unsafe. Only got a shrug from Local U Haul rep, "that's how they are". Considering seriously buying a trailer so I never have to rent one again. VERY DISAPPOINTED.
VINCENT MEverything was taken care. Great rental experience.
Dave MA really nice place, very nice people, (Josh, Ron) Thank yous kindly. 👍
Nona MGood experience, the only issue was that one of the tail lights on the trailer was broken and the rep told us “oh well” and didn’t have another of the same size trailer. We could have been given a ticket or worse due to the broken tail light.
WILLIAM BTold us that he believed that this might have been last trip for trailer. old and in poor condition. Person I called at UHaul 1 (800) 468-4285 told me I should hear back from company about this problem.
DENISE BExcellent personnel at pick up very helpful. HOWEVER if I would have known there was no cruise control I wouldn’t have rented it. I put on 1200 miles with my foot on the gas.
George DRon and trainee very helpful.
CHRISTINA KLocation was closed when it was supposed to be open forcing a 24/7 Pick up that took over two hours to get finished.
MATTHEW CVery pleased with service.
TIMOTHY TThis has been one of the most frustrating business experiences of my entire life!! One gentleman who answers the phone at (715)504-0038 is very condescending in his approach on the phone to customers. i experienced this not once but 2 times from him. First when I tried to rent a 5x8 enclosed trailer from him and found out that the location is only open until 1 pm. I needed to pick it up at a later time ,so called to try to see if that would be acceptable. I was told this time and when I called to try to drop off the trailer early, that I had to use the Uhaul App. which was not working for my purposes. I was sent numerous verification codes, but not able to check the trailer in for droop off. I explained this to him, but He really seemed like he could not be bothered to give any sort of personal approach to this business. I will never use Uhaul again because of this experience.
Lisa DJosh was super helpful and kind
whitney wTrailer had severe issue with out of balance tire or something else. It felt like it was shaking my entire car apart to the point that I felt sick during the last part on the drive on both directions. Scared to rent again for a longer trip.
TODD JUhaul false advertises rates on their website. It said $.69/mile but then on the contract they change it to $.99 because it was on a Saturday. Nowhere on the website was that CLEARLY stated.
Elizabeth WI was charged extra for safe trip without my knowledge I've rent uhaul equipment 15+ times and have never opted for the insurance very disappointing
JOSEPH PNot the fault of this location But ------I still don't know if I have access to UHaul on my app. I was sent repeated messages, had an on-line chat, and still needed to speak with the Marinette branch in person to confirm my reservation. Also, my daughter's phone number is linked to my account. We are on the same phone contract but she has never rented from UHaul. it was confusing to this old man and took quite a bit of time and frustration.
Ken JThe only downside to this location is the limited hours for in person pickup if equipment.
Andrea BThe app didn’t work. Had to get help.
Kim ECharged $158 for the smallest inclosed truck that they had. Dirty under seats has back up camera, but has hand crank windows. They did not have a pickup truck available. This is unacceptable pickup trucks should be plentiful. Waaaay over charged for a 45 min one time trip. The company should have the option to pick how long you want the vehicle for, not just a minimum of 24hrs. So over all. Unsatisfied. And feeling robbed.
Micah SNo one there. Got there at 1:20 and it was all locked up. No one to check it or accept it. So I parked it and left.
Tim N👍
scott zFriendly staff and simple drop process.
Phil GWill do my best to never have to use U-Haul ever again. Charges are excessive and sketchy.
Lisa LI had issues with the lock box which took an additional 45 min to and hour away from my time using the U-Haul..
Steven MNeed to make the app a little easier. Seemed like way too many hoops to jump through.
Richard PNothing. The service was excellent
LeeAnn CGreat customer service and explanations of everything I needed to know and do.
PAUL NCrapy hours
MATTHEW JImprove your on line check in program . They are confusing and hard to use. It took almost an hour to get the keys for my truck. there wad supposed to be furniture blankets in the truck and they weren't there. Person we talked to on the phone was very helpful but she was at the headquarters not at the local office.tried calling the local rep and all I got was static.
RICHARD BNot a thing. Actually Mr.Neret was very open and honest and very personable with myself and my daughters. The rates were within our budget and questions we asked were answered with easy to understand information we needed to know while borrowing this Uhaul. We are from another state and recently moved to Marinette Wisconsin. Thank You so much! ,you have great rates and most of all professional,friendly customer service.
Lorie NWoman who hooked up my trailer took 40 minutes to help me even though I was on the schedule and called ahead. She was drunk or high. She kept running into issues with the computer. She kept dropping things in her hands like her phone, paperwork and stapler. She needs to be drugged tested randomly and fired when she fails. She did not hook up the trailer securely or the chains correctly. 1 mile after we left the location the trailer come off and hit the back of my vehicle causing significant damage. I will be filing a claim for damage to my Jeep. I've never had a Uhaul experience this bad before. Terrible worker and she could have got someone killed with the lack of proper trailer protocol. I has to use YouTube myself to hook it up properly and drive 2000 miles across the country.
Joseph WAfter hours App is garbage!!
William DPre-rental inspection did not find that one of the fender marking lights was burnt out. Excellent service getting hooked up.
RICHARD FEverything worked out great. After hours drop box for returning equipment worked out well too. Friendly staff.
Matthew BThe on line check in and check out was difficult. Had to call to get help to pick up. The app was a bit confusing for checking in. Kept timing out.
michelle LCheck the location hours before you drop off as they close early.
Matthew BThe agent that assisted me, Ron, was absolutely fantastic. Took care of my needs a
MICHELLE SI purchased extra resources such as a dolly to move, and it was not included even when purchased to rent. I rented a truck for 24 hours, and ended up only using for about 2-3 and returned same day. Make sure you know exactly how long you will be using, because you won’t get reimbursed if you bring back early.
Alexis TThe truck and location were great, and I had zero problems with them. The online check in process, however, is excruciating. Expecting two references to not only be available, but then have to drop what they are doing to wait for a call from Uhaul is a bit ridiculous. It took 30 minutes to get through the whole process with is 20 minutes too long on my opinion.
Andrea BLabel text alerts as “uhaul” not with text “nunber” Missed my alert that pickup location was changed, and had to drive to new location and that new location was only open certain hours. Even though automatic registrationpickup was available, location that I was transferred to had more limited open times to help with pickup/checkout..
Tom MKari was awesome! She is very professional and courteous. She has top notch customer service skills!
Dan VThe truck seemed to be extremely loud and the steering was incredibly loose feeling. While driving on the highway it took slot of work to keep the truck tracking in a straight line.
Ryan KStarting issues with ignition and column shift mechanism. Stranded twice.
Mark GI would recommend both U-Haul and this location to anybody who needs to move. The people were extremely helpful and help me resolve problems as they came up. I will be using them for my next move in the next year or so.
Mylan MReturn wouldn't work. Had to call three times just to get the equipment listed as returned
Jennifer bLots of room to maneuver the trailer for drop off, access off the highway very easy. Staff on duty were very helpful and pleasant!
Cathy FThis location has hours of 8 am til 1:00 pm. I dropped at 4 pm and just barely was able to lift the trailer off. In the future, I will be sure to check the hours before selecting.
JOE PGreat customer service. I was truly impressed with the quality of customer care in this day and age where businesses and people in general do not care about customers any longer. I’d highly recommend renting from here.
Julie Dthey were very very helpful and was very happy with their sevice
ROBERT LManager Ron is an excellent Rep. for UHAUL.
TOM J