Overall, I was disappointed in the U-Haul experience. I was advised 2 days before pickup of the trailer that it was no longer available in Amarillo. The service rep located a trailer in Dimmitt, almost an hour away. Because of this change, I lost 3 hours of moving and took 3 rocks through my windshield. The rocks and $500 windshield replacement was not U-haul's fault, but it should not have happened had U-haul provided me the trailer I reserved at the location specified. Very disappointed!
Brian B.
Customer Reviews for Xtreme Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is not where I dropped ot off and now I'm charged for wrong drop off location. I called UHaul and explained that the place I needed to drop trailer off was not listed on web site. They told me that I could pick the location. I have no idea where Dimmet, TX is or why they charged me for not going to their location. I was in Huntsville, TX. Now having trouble getting a hold of of UHAul to get this resolved.
Deamie M.Make sure trailer reserved is actually available. I originally made a reservation for a larger trailer in Amarillo & was sent a text the morning of stating it wasn't actually available.
Maria T.When I got to the location I was told to leave it wherever and they would check it in later. I had to unhook the trailer myself. I did not receive a final email closing the loop on this until late in the week. Why did this take so long
RODNEY L.Most of my boxes where wet soaked too the degree that when they where lifted the bottoms busted out things where broken .
Penny P.Have them go somewhere else.
Pamela C.More big trucks and Big trailers, because there we're not big trailers, that's allá, thank you
hervey T.Nick and his crew are top notch and was a easy transaction to get the trailer I had reserved
Billy P.No problems with the truck got the best rate and also had gotten a nice compensation for having to get the truck from a different location great customer experience
Alexander M.They did not have any equipment ie... dolly but you charged me for it anyway.
Wendy H.I was over all happy with my rental experience. The truck was very clean. A drop off box for keys will help future customers if they drop off the rental equipment after hours. But again I was satisfied with the service I received.
Lorenzo H.