Made a reservation a week in advance for a 15’ truck and an appliance dolly. They did not have the appliance dolly. They clearly do not check reservations to make sure they have all equipment being rented. Girl at counter was not trained on the software. This is not her fault but that of the owner. The area manager got smart with me on the phone about the issue. He was supposed to verify the drop off location had a dolly and never followed up on it. I called the drop off location to verify. Complete incompetence! Never again! They should not be allowed to represent UHaul.
BRYAN B
Customer Reviews for Xtreme Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
can't think of anything
WILLIAM TThey didn't know but the roof leaked. 60% of my boxs and other things were damaged or ruined.
JENNETTE MGreat clean location. Easy axcess to drop off my rental.
James GI did not realize till next day the 3 trailers and 26 foot truck were all turned in 1 day early and nothing said about a partial refund of the fees from the daily rent.
JAMES D