Dropped off after hours, could not get the U-Haul app to work, called U-Haul to ensure that I would be credited with the drop-off, confirmed. I put the contract in the drop box. Now after four months (picked up in Nebraska on 24 Jun 2026, dropped off on 27 Jun 2026) Charged $4036.50 for drop off on 10 Nov 2026. Money straight out of my checking account. Folks at Extreme Auto Spa were nice enough but informed me that there had been a terrible mix-up and I had to deal with U-Haul directly. After calling U-Haul I was told that they would look into this matter and send it to the regional manager to be resolved within 72 hours. Totally unacceptable. There will be a complaint filed with the BBB and Consumer Reports.
Randy H
Customer Reviews for Xtreme Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful when I called and told her my gps took me to the wrong location
Timothy NDirty vehicle, gas was on a quarter tank. And I never received my appliances dolly that I was charged for
Chad SExcellent location with plenty of room to turn around. Facility was super clean and staff was professional and friendly!
SHELLY SVery helpful made process very easy.
Jeffrey MThe location was conveniently located on Main St.; easy exit to street. Need for improvement: (1) forgot to load the dolley cart I rented; (2) the truck windshield was very dirty with dried bug juice all over it and dried bugs on the windshield wiper blades; (3) cab of truck was not swept.
SHARON SMade a reservation a week in advance for a 15’ truck and an appliance dolly. They did not have the appliance dolly. They clearly do not check reservations to make sure they have all equipment being rented. Girl at counter was not trained on the software. This is not her fault but that of the owner. The area manager got smart with me on the phone about the issue. He was supposed to verify the drop off location had a dolly and never followed up on it. I called the drop off location to verify. Complete incompetence! Never again! They should not be allowed to represent UHaul.
BRYAN Bcan't think of anything
WILLIAM TThey didn't know but the roof leaked. 60% of my boxs and other things were damaged or ruined.
JENNETTE MGreat clean location. Easy axcess to drop off my rental.
James GI did not realize till next day the 3 trailers and 26 foot truck were all turned in 1 day early and nothing said about a partial refund of the fees from the daily rent.
JAMES D