Customer Reviews for Y L Saddlery Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Y L Saddlery Inc

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Richard E.
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Great service and very nice people,will rent from them again

Michael H.
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Customer did not leave a comment.

John D.
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Everyone at Y&L Saddlery was very helpful I was in my truck and on my way in a short time. Thank you

D Steven G.
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John J.
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Mark S.
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Lavonna R.
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Everything was great. We will definitely use this uhaul location again. Very friendly and wonderful service

STEPHEN W.
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After renting a 5-8trailer in brenham tx.with insurance for 200+I went to South Dakota. When I got ready to return the same trailer was over 500 dollars for the same trailer this is very wrong makes me question renting from u-haul again. Not very happy right now

Joel B.
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Customer did not leave a comment.

Matthew L.
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Always hometown friendly whenever I rent there. Great place!

jennifer P.
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No need for improvement.

Casey C.
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Customer did not leave a comment.

Casey C.
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Customer did not leave a comment.

JENNINGS H.
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Friendly helpful service. Everything went good.

SALLY P.
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Have a printer what works on site. Good help getting the trailer set up.

Jeffrey M.
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Customer did not leave a comment.

DIANNA S.
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Time restraints but all was so good

Kelsy S.
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Customer service was excellent. Very friendly and helpful! Best u-haul experience I have had with reservation & pickup. Everything went very smooth

Brendan R.
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SHELBY A.
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steve W.
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Viva S.
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I did not understand that I only had 20 minutes to accept photos of damage to truck when picking up. I did do do it in time and it could not be recreated. This caused extreme stress for me. When I arrived spouse said “Oh no, my husband just left”. I did not know I'd she could adequately help me understand how to properly load car on trailer. My initial contract stated that there was a full tank of fuel but after I had drove a couple miles down the road, I saw the tank was 1/2 full. Again added stress to an already stressful time.

Dean N.
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Customer did not leave a comment.

Alice G.
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WADE H.
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Very friendly and very helpful...just keep it.up...great job...

TODD P.
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Paul K.
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ZACHARY S.
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KRISTINE M.
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I want to say that you haul was very accommodating they helped me go from A-tent foot trap to a 15' truck with no problem and the return was very easy online

JUAN L.
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Staff was beyond helpful and friendly.

Nicholas R.
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Customer did not leave a comment.

PATRICIA L.
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Amazing customer service. This was the first time we rented an auto hauler and they were very helpful!! I'd recommend them whole heartedly!!!

Donna B.
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Customer did not leave a comment.

JEFFREY C C.
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JOHN L.
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Great service, the staff was fast and friendly.

jerry S.
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Great location easy access. People were friendly and helpful.

RODERICK F.
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Customer did not leave a comment.

SCOTT K M.
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GARY L.
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PAUL S.
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Joshua R.
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Gary L.
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Sharon S.
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Karen I.
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BARRY F.
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Victor S.
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Rich P.
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Cant think of anything

Vickie C.
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Lacey was very friendly, knowledgeable and very helpful. The whole process was very easy and did not take long at all. I would highly recommend this place.

Jeffrey B.
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Customer did not leave a comment.

Mark I.
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I liked the experience

James Albert H.
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Customer did not leave a comment.

Teresa H.
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The Uhaul location was not the primary Uhaul business. It was a tack store also. The employee was very knowledgeable and friendly. Easy to find store in Hot Springs.

Mark U.
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Rental price too high for a tow dolly.

David S.
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Customer did not leave a comment.

Rod F.
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Joni W.
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All around great experience Lacy is a get!! helpful efficient and super friendly!!

Steven L.
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Customer did not leave a comment.

Charles R.
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Cynthia A.
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You are great

Mark I.
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Customer did not leave a comment.

Jane W.
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This was so easy. Second time I used this location. People are very friendly and helpful.

Jason M.
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Y-L uhaul was great. Customer service is outstanding. Barring from the computer glitch everything went well. Lacey did everything she could to remedy the computer problem.

Matthew R.
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Lacey is top notch and thank you for your help!

Paul B.
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Outstanding service and made my experience with uhaul 100% excellent compared to initial beginning of trip. Thank you

James D.
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Customer did not leave a comment.

Janell K.
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She was very nice and super accommodating. As a female who has not rented nor towed a u-haul, she made my experience great.

RICK W.
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None

Samuel J.
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Customer did not leave a comment.

Jared Stanton S.
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The battery died 3 times while we were sitting idle.

Theodore M.
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This comment is about our experience a month ago with Uhaul. We went to pick up a truck in Rapid City SD at 7AM and there was none. We ended up getting a truck in Spearfish SD about 3PM so ended up almost a day behind. Was not a good experience with Uhaul.

Michael W.
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Customer did not leave a comment.

Sonja S.
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Windshield wipers were bad. I am sure they did not know this as it was brought to them from another location.

Theresa R.
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Customer did not leave a comment.

Shelby A.
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David F.
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Amanda S.
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Nicholas C.
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This place was great, the individuals running the U-Haul location were very easy to work with and friendly. The equipment was easily accessible and well maintained.

Jeff C.
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Just dropped it off there with no problems.

Tim L.
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The pick up for this trailer was 2 hrs away after we were told there was one available like 10 minutes away in rapid city. Was not very happy to have to go so far to get one when we were told there was one available in rapid city. Should of at lease taken some off the price sense we had to drive so far to get it.

Sidney M.
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Not much just keep up the good work

Stefani G.
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Customer did not leave a comment.

Jomel B.
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Angela W.
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Linda P.
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Joshua T.
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RANDALL C.
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John J.
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Daniel B.
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trailer license was expired. the location provided no boxes.

Bill T.
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I have rented Uhaul equipment in the past from other locations with somewhat less desirable service. I had a very positive experience here. They were very helpful,friendly and accomidating. Will definetly be back!

Keith R.
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Best experience at Uhaul ever . I've only ever had problems, this facility is perfect for anyone needing excellent customer service and equipment. And her corgi is awesome.

RANDALL C.
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Customer did not leave a comment.

john L.
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The owners were great and helpful in getting what I needed reserved and ready for me to move my household goods. Better experience than what I got when I called the 800 call center

RANDALL C.
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Customer did not leave a comment.

DAVID J.
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Customer did not leave a comment.

Kathleen L.
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Was charged a whole day extra for turning in late, as business was closed. Did not have cell phone with me to do turn in on-line. Had to drive back to home, 30 miles away, to pick-up phone, arrange for another ride back to business to do turn in, making it 4 hours past, but again charge for whole day without consultation.

Steven F.
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Husband /wife team really cared about your equipment and taking the U-Haul stuff off our hands with a smile.

Jeffrey A.
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Customer did not leave a comment.

KIM F.
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Customer did not leave a comment.

Bob S.
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Leslie N.
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No reviews have been submitted for this location.

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