Customer Reviews for Y L Saddlery Inc
(U-Haul Neighborhood Dealer)

446 reviews

1901 Hwy 18 Bypass   Hot Springs, SD 57747
(2000 Avenue, Across from Mammoth Site)

(605) 745-4124

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 745-4124

1901 Hwy 18 Bypass
Hot Springs, SD 57747
(2000 Avenue, Across from Mammoth Site)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CLAIRE M 
Rating:
1.0

Customer did not leave a comment.

Kathleen L 
Rating:
4.0

Very good experience at the Hot Springs SD location. They took care of use and treated us with respect.

Scott M 
Rating:
5.0

I don't know anyone's name as i was flying out from Fresno but the customer service was top notch according to my cousin who helped my step mom pick up the truck.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Tanya K 
Rating:
2.0

Be on time. Offer a drop off receipt

Bill R 
Rating:
5.0

Customer did not leave a comment.

Ted V 
Rating:
4.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
3.0

HAVE ALL RESERVED RENTAL ITEMS IN THE SAME LOCATION. PEOPLE DON'T ALWAYS HAVE THE TIME TO DRIVE AROUND TO GET THEIR EQUIPMENT AND INSURE IT IS CLEAN, AND THEN GET CHARGED A CLEANING FEE AT THE OTHER END LIKE I WAs.

FRANK M 
Rating:
5.0

Customer did not leave a comment.

Alahna J 
Rating:
5.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

Dean G 
Rating:
4.0

Customer did not leave a comment.

Barbara P 
Rating:
5.0

The people there are very friendly and very helpful it's a great place to pick up a trailer or truck

GARY A 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Nothing I can think off both of the folks at Y L Saddlery were helpful and great!

JON-ERIC C 
Rating:
5.0

Great service! Would recommend!

Ryan E 
Rating:
5.0

I was in and out very quickly.

Leslie G 
Rating:
5.0

Fantastic service! All my concerns were arrested and made clear to me! It's nice to work with professional people for a change!

William B 
Rating:
5.0

The drop off place was fantastic as always! Very cheerful and helpful!

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Kimberley F 
Rating:
5.0

Customer did not leave a comment.

Mae D 
Rating:
2.0

They should open earlier than that 10:00 AM

Steven H 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Brad M 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

Lacey, was very helpful and a pleasant person to deal with ...

randy r 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
4.0

Customer did not leave a comment.

larry s 
Rating:
4.0

Not exactly close to Rapid City…

Timothy H 
Rating:
5.0

The pick up location was very good. The equipment was well-maintained and clean but you know when you gotta drive a 500 mile round-trip. It’ll be kind of nice to have Cruise Control.!

John M 
Rating:
5.0

This was the first time that we were handed multiple pamphlets, explained the app, and talked about why the black x's are on the uhauls...this is a great location.

Melissa G 
Rating:
5.0

Customer did not leave a comment.

Kay B 
Rating:
5.0

Customer did not leave a comment.

Keith G 
Rating:
4.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Truck was a quart low on oil when we did our pre-trip inspection.

Malia D 
Rating:
5.0

NA

Mark B 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Extremely helpful and courteous!

Rebecca S 
Rating:
5.0

Customer did not leave a comment.

Leslie N 
Rating:
5.0

Customer did not leave a comment.

Suzanne S 
Rating:
4.0

The employee was friendly and helpful!

Jolene H 
Rating:
5.0

Customer did not leave a comment.

Amy L 
Rating:
5.0

Not a thing! Was very friendly & helpful ,and it is an easy location to get in and out of.

Debra W 
Rating:
1.0

Customer did not leave a comment.

Kevin T 
Rating:
1.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Customer did not leave a comment.

Brett N 
Rating:
5.0

The store owner made sure to contact me prior to pick up to notify us they were closed but left contact info for any problems. The UHAUL app was easy to use and Y L Saddlery staff very proactive with their help and friendly.

Nicky G 
Rating:
3.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

Customer did not leave a comment.

Jeffery T 
Rating:
5.0

Everyone was easy to. Work with, equipment was in great shape

Michael L 
Rating:
5.0

Customer did not leave a comment.

Colette A 
Rating:
5.0

Customer did not leave a comment.

Calvin H 
Rating:
5.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

Picking up the vehicle, my plans had changed some and they made it very easy to change vehicles at the time of pickup. Saved me a ton of stress!

Shannon E 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A 
Rating:
5.0

Best place to get a uhaul is Y-L

jeffery b 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
4.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Y & L was friendly, helpful and offered great advice. I would definitely rent from them again.

JOHN M 
Rating:
5.0

On site and helpful before scheduled hours. Did it all and was very friendly and full of advice

Earl T 
Rating:
5.0

Outstanding service!

MATTHEW R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

Kristi M 
Rating:
5.0

I had some difficulty with on-line check-out/ check-in. Otherwise Lacey was helpful and professional.

John M 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

When I picked up the trailer I did not notice their were 3 of 4 matching tires. The 4th tires was the same size but not as tall as the other 3. This caused the the trailer to sway at speeds over 40 mph. Due to the time and days traveling, I was not able to stop at any uhaul locations along the way. I do hope this did not do any long term damage to my friends truck.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

GREGORY L 
Rating:
1.0

Political messaging was offensive. I will not use your service again.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

EDITH B 
Rating:
5.0

The drop off location was well lit which was very helpful. We were late when we dropped the truck off so we didn't interact with anyone. We dropped the keys and left the truck.

CARLA M 
Rating:
3.0

Customer did not leave a comment.

Shannon W 
Rating:
2.0

Customer did not leave a comment.

Melodee p 
Rating:
4.0

Customer did not leave a comment.

DELORES S 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

We will definitely use U Haul for our next move. Everything went smoothly. The only complaint was the height of the trailer. Husband is 6’1” and he bumped his head quite a few times loading and unloading.

JEFFREY J 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Rhett U 
Rating:
4.0

Customer did not leave a comment.

lisa h 
Rating:
5.0

Customer did not leave a comment.

ADAM H 
Rating:
4.0

Customer did not leave a comment.

Kik H 
Rating:
5.0

Dropped off at this location on three occasions; each time has been terrific.

PAUL K 
Rating:
5.0

Customer did not leave a comment.

Dawn B 
Rating:
5.0

Very friendly

Dawn B 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY M 
Rating:
5.0

Great staff. Super friendly and knowledgeable. I will be using this location for any and all future needs.

TERRENCE H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G 
Rating:
3.0

Customer did not leave a comment.

GABRIELLE N 
Rating:
5.0

Staff was very helpful and friendly. They had the trailer hooked up and ready to go before I finished the paperwork. They showed me how to unhook it and hook it back up.

Norma J 
Rating:
5.0

Very nice folks operate this store and they also have a great Western saddle store at this location.

PATRICIA F 
Rating:
5.0

Outstanding customer service.

Matt L 
Rating:
5.0

Customer did not leave a comment.

Marty C 
Rating:
5.0

It was a little bit hard to find but a phone call led to perfect directions.

STEVEN H 
Rating:
5.0

problems are not with the location but with U-Haul reservation, emails, support from corporate. The website and reservation process is AWEFUL. Website adds items and services you did not select. Some you cannot remove or edit. If your truck is not available at the location you select, it automatically changes location to where ever it wants. Mine changed to another state! It does not even tell you or alert you of such a change. THIS IS NOT ACCEPTABLE. If not for this local support, I would not have had a truck for my move of goods. Many thanks for Y L Saddlery.

RICHARD B 
No reviews have been submitted for this location.

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