The lady I spoke with was VERY rude when I called to ask why we were charged 237$ after paying 219$ when we initially picked up the uhaul. The uhaul was to be returned Thursday. We called the place where we initially picked up the uhaul and asked for an extra day which I was quoted $40. She was NOT helpful at all. I had to hang up as I was upset and did not want to say anything inappropriate. I called my debit card right away to dispute the charge. A claim has been opened and we are waiting on a response. I may consider taking them to small claims if this is not resolved.
Steven K
Y L Saddlery Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs, SD 57747
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Customer Reviews
- 4.5 Average Customer Rating
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Great service! So glad we communicated before our pick up date. Highly recommended.
SIMON JExplain it’s safe to use the cruise control. I didn’t use it at first as it’s how we haul our private trailers without cruise control. However, I learned over half way through the ease it is to use such even while van was in tow hauling mode.
Daniel MHad an extra day charged in error BUT the mistake was caught by the staff very quickly and I was promp
THEODORE VNone
GENA K