I felt the website was not user friendly. Once I went through the actual process on the phone there were no issues. Both the location and customer service was great.Marsha S.
Trailer Rental & Towing in Hot Springs, SD at Y L Saddlery Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hot Springs, SD 57747
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Second time I have rented here. Both times, I had to wait for someone to show upRANDY C.
Lady was really helpfulMarcia D.
Fast and efficient. Very friendly.lonnie S.
Super cute greeting from the â€œrabbit dogâ€! Older Americans like us, have heard horror stories about Uhaul for years. We were dreading our rental with them. Except for having to drive further to pick up our truck and having the wrong amount of days on our contract, our experience was very good. Again, thanks to Ryan for immediately correcting our contract! Our opinion of uhaul has improved.Alfred W.
Dont change a thing. The only thing I would like to see added is a truck with back seats for families with children in car seats. It was an enjoyable ride but with a car seat so close things were a little cramped.AARON C.
Have dropped off returns here several times and service has been great...very friendly and professional...ðŸ‘ŒðŸ˜ŽWADE H.
The online process is not very clean. The system told me to links that were not there (or were cleverly hidden). I switched to the app and that worked quite well, except for the need for a wireless connection. While my cell connection apparently overrode, the constant error messages telling me my connection wasn't good enough was a hindrance. Do you really expect people to stand outside a closed facility on the fringe of town and magically have a wifi connection? My friend who rented a truck the same day was told over and over on the website that he didn't have a reservation even though he had the printed confirmation in his hand. His phone could not handle the app so I entered all his information using my app. He would not have been able to pick up the truck at all if I had not been there.Dorothy P.
Great service and very nice people,will rent from them againRichard E.
Everyone at Y&L Saddlery was very helpful I was in my truck and on my way in a short time. Thank youJohn D.
Everything was great. We will definitely use this uhaul location again. Very friendly and wonderful serviceLavonna R.
After renting a 5-8trailer in brenham tx.with insurance for 200+I went to South Dakota. When I got ready to return the same trailer was over 500 dollars for the same trailer this is very wrong makes me question renting from u-haul again. Not very happy right nowSTEPHEN W.
Always hometown friendly whenever I rent there. Great place!Matthew L.
No need for improvement.jennifer P.
Friendly helpful service. Everything went good.JENNINGS H.
Have a printer what works on site. Good help getting the trailer set up.SALLY P.
Time restraints but all was so goodDIANNA S.
Customer service was excellent. Very friendly and helpful! Best u-haul experience I have had with reservation & pickup. Everything went very smoothKelsy S.
I did not understand that I only had 20 minutes to accept photos of damage to truck when picking up. I did do do it in time and it could not be recreated. This caused extreme stress for me. When I arrived spouse said â€œOh no, my husband just leftâ€. I did not know I'd she could adequately help me understand how to properly load car on trailer. My initial contract stated that there was a full tank of fuel but after I had drove a couple miles down the road, I saw the tank was 1/2 full. Again added stress to an already stressful time.Viva S.
Very friendly and very helpful...just keep it.up...great job...WADE H.
I want to say that you haul was very accommodating they helped me go from A-tent foot trap to a 15' truck with no problem and the return was very easy onlineKRISTINE M.
Staff was beyond helpful and friendly.JUAN L.
Amazing customer service. This was the first time we rented an auto hauler and they were very helpful!! I'd recommend them whole heartedly!!!PATRICIA L.
Great service, the staff was fast and friendly.JOHN L.
Great location easy access. People were friendly and helpful.jerry S.