Explain it’s safe to use the cruise control. I didn’t use it at first as it’s how we haul our private trailers without cruise control. However, I learned over half way through the ease it is to use such even while van was in tow hauling mode.
Daniel M
Customer Reviews for Y L Saddlery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had an extra day charged in error BUT the mistake was caught by the staff very quickly and I was promp
THEODORE VNone
GENA KVery nice people and made the experience a good one. Trailer pulled perfectly.
DALE RDrop off location was locked during advertised and posted business hours. Did not interact with a human. Was unable to use the app to facilitate Drop off as no bar code displayed at the location.
BRADLEY RVery helpful and convenient.
Kimberly BA+++
BERT CI was renting a truck. They called and asked if I would take a trailer for them to the my drop off destination for $100. They agreed I could pull it behind my personal vehicle. I HAVE NOT RECEIVED PAYMENT FOR MY SERVICES.
Mel LTruck was dirty on the outside mostly dead bugs
LYLE Jmy only beef is having to travel over 90 miles to pick up th vehicle
RONALD TWell, you could start off by giving the person the trailer they actually reserved. At the location they reserved it. So they don’t have to drive 100 extra miles round-trip to go pick up a trailer that wasn’t even the one I reserved.
DARRELL RThe drop off Location is excellent. It is well maintained, clean and convenient. The agent was helpful friendly and efficient.
Ted VNot sure you could, the service is top notch and staff is friendly and helpful. The world needs more folks like you guys! Thanks again!
RYAN WHave more 26 foot trucks avsilable in SD
Heather GVery good experience at the Hot Springs SD location. They took care of use and treated us with respect.
Scott MI don't know anyone's name as i was flying out from Fresno but the customer service was top notch according to my cousin who helped my step mom pick up the truck.
Scott SBe on time. Offer a drop off receipt
Bill RHAVE ALL RESERVED RENTAL ITEMS IN THE SAME LOCATION. PEOPLE DON'T ALWAYS HAVE THE TIME TO DRIVE AROUND TO GET THEIR EQUIPMENT AND INSURE IT IS CLEAN, AND THEN GET CHARGED A CLEANING FEE AT THE OTHER END LIKE I WAs.
FRANK MThe people there are very friendly and very helpful it's a great place to pick up a trailer or truck
GARY ANothing I can think off both of the folks at Y L Saddlery were helpful and great!
JON-ERIC CGreat service! Would recommend!
Ryan EI was in and out very quickly.
Leslie GFantastic service! All my concerns were arrested and made clear to me! It's nice to work with professional people for a change!
William BThe drop off place was fantastic as always! Very cheerful and helpful!
JAMES MThey should open earlier than that 10:00 AM
Steven HLacey, was very helpful and a pleasant person to deal with ...
randy rNot exactly close to Rapid City…
Timothy HThe pick up location was very good. The equipment was well-maintained and clean but you know when you gotta drive a 500 mile round-trip. It’ll be kind of nice to have Cruise Control.!
John MThis was the first time that we were handed multiple pamphlets, explained the app, and talked about why the black x's are on the uhauls...this is a great location.
Melissa GTruck was a quart low on oil when we did our pre-trip inspection.
Malia DNA
Mark BExtremely helpful and courteous!
Rebecca SThe employee was friendly and helpful!
Jolene HNot a thing! Was very friendly & helpful ,and it is an easy location to get in and out of.
Debra WThe store owner made sure to contact me prior to pick up to notify us they were closed but left contact info for any problems. The UHAUL app was easy to use and Y L Saddlery staff very proactive with their help and friendly.
Nicky GEveryone was easy to. Work with, equipment was in great shape
Michael LPicking up the vehicle, my plans had changed some and they made it very easy to change vehicles at the time of pickup. Saved me a ton of stress!
Shannon EBest place to get a uhaul is Y-L
jeffery bY & L was friendly, helpful and offered great advice. I would definitely rent from them again.
JOHN MOn site and helpful before scheduled hours. Did it all and was very friendly and full of advice
Earl TOutstanding service!
MATTHEW R