Accused of stealing the U-Haul and threatened by the owner stating I was lying. Fuck this bill you sent me and fuck this store. I’m not paying you shit
Jesse S
Customer Reviews for YS Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy there was rude and refused to sell us the truck over and over, eventually only giving us the keys to an entire moving van instead of a pickup truck like we ordered and then locking the door behind us.
Dozzy CAlthough I rented the UHaul for about 5 hrs I was charged for 2 periods / days simply because my return time period was put as 3 hrs by mistake. For a 5 hr uhaul I ended up paying for 2 days. That was not fair from a customer service perspective. I will not be renting uhaul going forward if this process is carried out.
DARELL MThey were late opening the store due to weather and it took a bit for the system to start up but super friendly people and the truck was ready to go.
James E