Customer Reviews for Yanceys Sandblast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Yanceys Sandblast

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HERWYN S.
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Customer did not leave a comment.

Clinton A.
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Start with the extra equipment I purchased. It was not in the truck nor mentioned it given to me. I had to turn around 3 miles away and drive back to get it. This added 6 miles to my bill (that were never taken off). Then, upon returning, the agent had no idea what I was coming back for. I showed the agent my reservation number, picked up my extras, and finally got back on the road. The exterior of the truck had scuffs and scrapes that i photographed before taking the truck on the road, since there were no 'x' stickers on them i was worried i might be blamed and charged. I wasn't charged, but all peace of mind had already gone out the window.

KRISTOFFER L.
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First, the check engine light was on when I got the vehicle. It ran ok, but the brakes were nearly shot, which is scary in a 26 foot truck. The truck was physically in very poor condition. The interior had pieces of the ceiling falling off and everything was loose and old. This truck looks its age at 162,000 miles. Even though the truck was returned in better condition than when I took possession of it (I had to clean dirt off of the dash and steering wheel and there was garbage in the cab) I was still charged with a $25 cleaning fee after I returned it. As this was a contactless return, I was not told about this fee; it just showed up on my receipt. This is just a ridiculous attempt to extort $25 from customers. Hey, keep the $25. This location is perfect for me to rent from as it is close to where I live, however, I won't be using this location again. Taking $25 from me just cost you a lot of future business.

Luis M.
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Customer did not leave a comment.

SEAN U.
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Customer did not leave a comment.

LUIS D.
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This location has friendly staff ad good equipment.

APARAJITHAN R.
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Customer did not leave a comment.

Kevin U.
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They charged for two days even though we returned at the end of one day. They did that for the last to time. I called left message but nobody returned the call.

Jorge G.
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I would recommend it to friends I know who don't care about the cleanliness of the trucks.

MOISES C.
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I reserved a 17” truck a week in advance, when I arrived they did not have the truck, and she was extremely rude about it, basically telling me to go elsewhere, I told her that uhaul said the reservation is guaranteed or $50, she did not care, telling she doesn't know who will give me that promise, she offered me a smaller truck, I took it as I didn't have any options as I had an appointment to move my stuff at 11am, and no other uhaul had a truck available at that time same day. I reserved the truck for 6 hours, but she said she will not rent it to me unless I bring it back within 3 hours or she will charge me a $50 penalty, I took it only because I had no other option and had to rush and pay for extra help to move my stuff on time. I will never refer this location to anyone, as the agent was EXTREMELY rude and not helpful.

Louie C.
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I dropped off after closing, when it was getting dark. The UHaul dealer was closed. The neighbor business owner, Yanceys was very unreasonable, insulting and agressive. I feared for my safety in the dark, unfamiliar environment. Yancey was upset because I drove in the parking lot, and rolled over what looked like mud on the lot. There were two cones and on a very large area and I was careful to avoid them. Apparently, I rolled on some fresh-laid concrete. There was no signs or yellow tape for warning. Yancey and later his friend or co worker were very insulting and intimidating. I offered to cooperate in any way and did. Mostly I followed the directions of the UHaul lady. The U Haul person was fine and tried to help despite being closed and just after hours. Bottom line: Uhaul -good. Yancey's -terrible! Not a good neighbor for your business!

Cuong T.
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Lady was rude and I tried to return doing open hours and she said to just throw in the key. She charged me for gas when I put gas in for the 9.9 miles that I drove.

ABDUL A.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

kali B.
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There were another pot holes in the parking lot. When I asked the gentleman inside a question, he was too drunk to form a simple sentence to help me. The company is on a major street and there's no parking on the premises. If you ark across the street, your car may get towed.

adrian p G.
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Another customer satisfied... NOT REALLY! .... I arrived early in the morning, at 7:30 to collect the vehicle that corresponded to us through **U-Haul Truck Share 24/7**, apparently the link that U-Haul sent did not recognize my cell phone location, it continually showed an error that did not let me advance to get the code to open the lock. (ERROR: another application is overwriting your location, correct the error and try again.) After verifying with T-MOBILE that my cell phone did not have any location problems, I called U-Haul customer service, 15 minutes later finally someone answered, your customer service representative could not solve anything, she said that she was going to find out if another location have a truck for us, she put me in hold, but after 21 minutes of waiting I got a call, it was the crew that were waiting for me, I had to answer and apologize to them for my delay. BTW, the customer service line had a terrible static sound, everything was choppy, and it was not my cell phone because I made other calls with a very good signal and very clear while I waited until 9:30 for this place to open. In conclusion, if you are promoting this digital platform nationwide **U-Haul Truck Share 24/7**, you should have 24/7 technicians who can solve problems like these in a matter of minutes. It is useless to offer technology without having a solid backing! *Check this out, the fuel tank was almost empty!

Linda E.
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There was sand onthe truck but overall the experience was good. The ladyattheoffice was very friendly & professional

PHILIPPE P D.
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Customer did not leave a comment.

Michael E.
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We were completely given the wrong mileage. About 80 miles were added onto our contract when we drove literally, down the street. Was charged $87 just for mileage alone instead of what should have been only about $7. The place itself is not well maintained and on top of that full of potholes. I see now this location has many complaints about the woman who runs this location and u haul has done nothing about it and continue to let this woman rip people off.

April B.
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Replace that lady that was working on Saturday September 19, 2020 she was rude and has no customer service skills. Replace or repair that truck that was rented on September 19, 2020 it shakes while driving no matter the speed.

Christopher M.
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Charged for Cleaning which was not part of the contract, Gas which was above the required gauge, and a furniture dolly i did not receive. The customer service was poor and very unhelpful. Did not do an inspection of the equipment after the truck was dropped off before the required return time. Overall, the experience was very poor and left me with a bad taste in my mouth for Uhaul.

Omer M.
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This is the worse U haul location around Gardena. Unfortunately, i have to go there when there is no other option. Lady there is rude and unprofessional. Always, try to charge an extra bucks for cleaning. This is the 2nd time she has done to my rental.

Alfred C.
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Giant potholes

EDDIE P.
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The time started at 9am however I wasn't able to get my vehicle until the office opened at 9:30. Also, the key return box slot wasn't big enough to accept the vehicle key. A cleaning fee for a vehicle that wasn't clean when received, what's up with that?

Woobin K.
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The vans are new :)

Jacob M.
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Woman at the shop was very nice and helpful

Daniel O.
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The physical location is average. It's a caged shack in a lot with a very nice lady in the office. There should be an excellent rating to check for her. I believe her name is Delia. If you need to lift a heavy trailer tongue and move it out of a tight spot to hook up you can't expect her to lift with you though. Check the tires. The trailer tires are rated at 65 PSI but the left rear had 35 PSI and the other 3 had 50 PSI. There is no air pump on site but I have one. The trailer lights worked and it was clean and undamaged. Pickup and return went very smoothly as far as the paperwork was concerned. The 6x12 cargo trailer is very popular so order it early. I tried to reserve one a week prior near LAX and had to drive 12 miles to this location to get it. The other dozen closer rental locations were booked over a week out. Delia is a very nice person to deal with and made it a pleasant experience. She even noticed I was being charged for 3 days when I only needed it for 2 and fixed the bill on the spot. Good job. I'd use them again.

Eric B.
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Customer did not leave a comment.

JOSHUA S.
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Charged $80 for not returning a dolly. Charge is still present on credit card bill 15 days later despite assurance there was a mistake on their end for not properly checking van. Personal video and photos are recommended because one cannot rely on app nor trustworthy location. Otherwise, van was okay and did the job. Shady practices and follow through are never good for the integrity of a business.

Qiwei F.
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Customer did not leave a comment.

MELE T.
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Customer did not leave a comment.

SEAN C.
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Close to the freeway was great. It would be helpful the the person is acknowledges she was expecting me - what was the point of the RSVP because she seemed to not be expecting me

Omer M.
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Horrible experience. The owner of the place was on a lunch when I went to drop off the keys. The box to drop the keys were too small and won't fit the key that was given to me. I had to make a 2nd trip for that. The road inside the parking lot is horrible drive. Now they charged me $25 for cleaning? For what?

Daniel W.
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I made a reservation and rental purchase online; however, when arriving at the pick-up location for my U-Haul the lady stated that I had no reservation and that I might have to pay again. I double checked with U-Haul customer service, and showed my confirmation via email, yet the owner didn't seem to understand or care. The U-Haul itself had 4 warning lights on (1. Tire pressure, Engine Light, Loose Gas Pump warning, and towing light on). I stated my concerns as well as same concerns to the drop-off location. I would not recommend this place as well as be cautious on which U-Haul vehicle you are provided.

REGINA G.
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The truck need to be wiped down on the inside. Do to this covid-19 the truck was not clean in the inside

IVANA S.
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Customer service was amazing, prompt, and friendly.The truck was perfect and disinfected right in front of me, it was easy to find and easy to drive in and out of (that's a big plus for me.) I would recommend this location 10/10!

LASONYA N.
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The location needs a major makeover. It looks run down, there's huge holes in the parking lot. If it wasn't for the trucks bring there I would've thought I was in the wrong location. Delia wasn't friendly.

AJEIA R.
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I waited 20 minutes after my reservation time to get my truck because the lady was working slow. I got charged for safe move that I did not sign up for

timothy H.
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A +

Antonio R.
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I was charged a $25 cleaning fee and the truck was 100% clean

Andrew L.
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Please fix the potholes in the parking lot

Glenn P.
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Customer did not leave a comment.

HECTOR G.
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Got a little worried that the computer was down & receipts were not available, but glad that their honesty & integrity were intact to make the appropriate final charges.

Adekunle A.
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I will not even encourage the next customer to rent here. They are dubious. I am a regular customer here for the past 5 months - I rent twice every month. They charge me $25 for cleaning a truck that did not need cleaning 2 consecutive weeks without notifying me, without any pictures to prove the charges. I was so surprised when i finally noticed it on the receipt. Any business without integrity will not have me as a customer.

Lainey K.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

David S.
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Great location. Thank you.

Moses A.
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I not clear about the final billing. This is not transparent. Just last week when we rented the van to go to the same place and many in between I was charged $91.68. Today, when we didn't go to as much places as last week. I see a total of $94.27 on my credit card. I don't get it. I appreciate if this is looked into.

Manpyo H.
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Customer did not leave a comment.

DeWayne L.
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This location needs to re-pave their driveway. A lot of big holes to drive over.

Joseph D.
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The U-Haul app is not working correctly. We needed online help to get the truck using a smart phone.

Imani B.
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Customer did not leave a comment.

Lainey K.
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Customer did not leave a comment.

Andrea C.
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The office itself is very dirty...very sketchy location overall. Potholes all over the parking lot, and when you walk in it's very dusty and she keeps incense burning in there, so the smell is strange. Not to mention, they gave me a dirty UHaul van and I took photos before I left, but at the end of my rental, they charged me a $25 cleaning fee even though I returned it EXACTLY how I received it. Also, I returned the van with a full tank and they still charged me for gas. TERRIBLE experience overall. I definitely won't be using this location in the future.

Deborah H.
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It just was kind of an odd place. And i could not understand the lady very well that worked there. And the wiper blades needed changing.

John C.
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The location didn't have opening or closing time posted. I returned equipment before the schedule time but no one there at 5pm

Nicholas G.
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Customer did not leave a comment.

Jose G.
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The location is not well-kept. The facility where you sign documents looks like the inside of someone's home. The service is very poor and I didn't not receive a receipt upon signing my docs.

John C.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Sherry A.
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Customer did not leave a comment.

cord M.
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Terrible a extremely over priced, another lost customer

Laurel C.
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Customer did not leave a comment.

Ethan C.
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Customer did not leave a comment.

Lawrence G.
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Fill gas tank, it is a real pain to put the gas back to some spot other than full. All of your customers hate this. Check all lights. The truck I used had one bad headlight

Tom F.
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It was not the location I scheduled to pick up from, but it got changed some how.

James T.
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Customer did not leave a comment.

Derrick D.
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Notify customers of their open times

Robert T.
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Customer did not leave a comment.

Greg J.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Antoinette W.
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Great folks

Victor C.
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The staff should be more professional and courteous.

Daniel K.
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Train your people before rolling out a new service. Get rid of the lady at this location. She's a cancer and I'll forever associate her with uhaul. She needs to learn how to treat customers and admit she's wrong. I can go on but I saw another gentleman who arrived at the same time as me ditch his potential rental because he saw how my experience was. He said good luck before he left. I needed to complain to customer service before the transaction was corrected.

Bert R.
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Customer did not leave a comment.

Patrick C.
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Good service friendly and helpful

CYRUS J.
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Customer did not leave a comment.

Rome S.
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The road was a bit destroyed and there seemed to be a lot of other transportation trucks coming into this small location. The cost is quite high for Uhaul coming in at $90 to move a couch and bed. I might have to consider other methods since the rate per miles is what will kill the cost for you.

sergio M.
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Customer did not leave a comment.

RAMONA W.
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No comment

frank C.
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Customer did not leave a comment.

Theodore J.
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This location is just terrible. The building is falling apart inside and out; it is literally a shanty. I am really surprised that U-Haul would affiliate with this business.

breanna S.
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Customer did not leave a comment.

Fern N.
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Customer did not leave a comment.

Leard B.
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Customer did not leave a comment.

Boston F.
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No help had to do everything myself poor!

Miguel L.
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I was not notified about location change. I had to take an uber to two different locations.

Gabriel J.
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keep going like now

JOHN N.
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easy in and out, Would rent more trucks but mileage is expensive

nanci T.
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Customer did not leave a comment.

Erik B.
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Cab of the van was dirty. Previous renter spilled something in the cup holder and it was half full of some sort of liquid. Windshield was dirty.

ANTHONY F.
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Lady was not friendly at all she hesitaded to do the inspection with me. She wanted me just to drop off and live. I don't do that since before I had her charge me for stuff (milage) I didn't use. A little awkward.

Donald P.
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Customer did not leave a comment.

Laranda R.
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Customer did not leave a comment.

Leeann N.
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I showed up at 1215 since I had an appointment for 1230 and there wasn't anyone to help me with my pickup. I had another appointment at 1300 and was almost late since I had to wait.

Narvell J.
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Nice friendly environment and all around good vibes

Scott T.
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Customer did not leave a comment.

Camisha L.
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Customer did not leave a comment.

Anna B.
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Mileage out was incorrect and they didn't fix it which I wrote on the inspection paperwork. Granted it was nominal, but they were wrong and I still was overcharged.

Gregory S.
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Got the reservation wrong, didn't have necessary equipment and no one to assist with hooking trailer up.

No reviews have been submitted for this location.

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