Customer Reviews for Yanceys Sandblast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Yanceys Sandblast

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Cuong T.
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Lady was rude and I tried to return doing open hours and she said to just throw in the key. She charged me for gas when I put gas in for the 9.9 miles that I drove.

ABDUL A.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

kali B.
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There were another pot holes in the parking lot. When I asked the gentleman inside a question, he was too drunk to form a simple sentence to help me. The company is on a major street and there's no parking on the premises. If you ark across the street, your car may get towed.

adrian p G.
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Another customer satisfied... NOT REALLY! .... I arrived early in the morning, at 7:30 to collect the vehicle that corresponded to us through **U-Haul Truck Share 24/7**, apparently the link that U-Haul sent did not recognize my cell phone location, it continually showed an error that did not let me advance to get the code to open the lock. (ERROR: another application is overwriting your location, correct the error and try again.) After verifying with T-MOBILE that my cell phone did not have any location problems, I called U-Haul customer service, 15 minutes later finally someone answered, your customer service representative could not solve anything, she said that she was going to find out if another location have a truck for us, she put me in hold, but after 21 minutes of waiting I got a call, it was the crew that were waiting for me, I had to answer and apologize to them for my delay. BTW, the customer service line had a terrible static sound, everything was choppy, and it was not my cell phone because I made other calls with a very good signal and very clear while I waited until 9:30 for this place to open. In conclusion, if you are promoting this digital platform nationwide **U-Haul Truck Share 24/7**, you should have 24/7 technicians who can solve problems like these in a matter of minutes. It is useless to offer technology without having a solid backing! *Check this out, the fuel tank was almost empty!

Linda E.
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There was sand onthe truck but overall the experience was good. The ladyattheoffice was very friendly & professional

PHILIPPE P D.
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Customer did not leave a comment.

Michael E.
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We were completely given the wrong mileage. About 80 miles were added onto our contract when we drove literally, down the street. Was charged $87 just for mileage alone instead of what should have been only about $7. The place itself is not well maintained and on top of that full of potholes. I see now this location has many complaints about the woman who runs this location and u haul has done nothing about it and continue to let this woman rip people off.

April B.
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Replace that lady that was working on Saturday September 19, 2020 she was rude and has no customer service skills. Replace or repair that truck that was rented on September 19, 2020 it shakes while driving no matter the speed.

Christopher M.
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Charged for Cleaning which was not part of the contract, Gas which was above the required gauge, and a furniture dolly i did not receive. The customer service was poor and very unhelpful. Did not do an inspection of the equipment after the truck was dropped off before the required return time. Overall, the experience was very poor and left me with a bad taste in my mouth for Uhaul.

Omer M.
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This is the worse U haul location around Gardena. Unfortunately, i have to go there when there is no other option. Lady there is rude and unprofessional. Always, try to charge an extra bucks for cleaning. This is the 2nd time she has done to my rental.

Alfred C.
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Giant potholes

EDDIE P.
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The time started at 9am however I wasn't able to get my vehicle until the office opened at 9:30. Also, the key return box slot wasn't big enough to accept the vehicle key. A cleaning fee for a vehicle that wasn't clean when received, what's up with that?

Woobin K.
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The vans are new :)

Jacob M.
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Woman at the shop was very nice and helpful

Daniel O.
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The physical location is average. It's a caged shack in a lot with a very nice lady in the office. There should be an excellent rating to check for her. I believe her name is Delia. If you need to lift a heavy trailer tongue and move it out of a tight spot to hook up you can't expect her to lift with you though. Check the tires. The trailer tires are rated at 65 PSI but the left rear had 35 PSI and the other 3 had 50 PSI. There is no air pump on site but I have one. The trailer lights worked and it was clean and undamaged. Pickup and return went very smoothly as far as the paperwork was concerned. The 6x12 cargo trailer is very popular so order it early. I tried to reserve one a week prior near LAX and had to drive 12 miles to this location to get it. The other dozen closer rental locations were booked over a week out. Delia is a very nice person to deal with and made it a pleasant experience. She even noticed I was being charged for 3 days when I only needed it for 2 and fixed the bill on the spot. Good job. I'd use them again.

Eric B.
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Customer did not leave a comment.

JOSHUA S.
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Charged $80 for not returning a dolly. Charge is still present on credit card bill 15 days later despite assurance there was a mistake on their end for not properly checking van. Personal video and photos are recommended because one cannot rely on app nor trustworthy location. Otherwise, van was okay and did the job. Shady practices and follow through are never good for the integrity of a business.

Qiwei F.
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Customer did not leave a comment.

MELE T.
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Customer did not leave a comment.

SEAN C.
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Close to the freeway was great. It would be helpful the the person is acknowledges she was expecting me - what was the point of the RSVP because she seemed to not be expecting me

Omer M.
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Horrible experience. The owner of the place was on a lunch when I went to drop off the keys. The box to drop the keys were too small and won't fit the key that was given to me. I had to make a 2nd trip for that. The road inside the parking lot is horrible drive. Now they charged me $25 for cleaning? For what?

Daniel W.
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I made a reservation and rental purchase online; however, when arriving at the pick-up location for my U-Haul the lady stated that I had no reservation and that I might have to pay again. I double checked with U-Haul customer service, and showed my confirmation via email, yet the owner didn't seem to understand or care. The U-Haul itself had 4 warning lights on (1. Tire pressure, Engine Light, Loose Gas Pump warning, and towing light on). I stated my concerns as well as same concerns to the drop-off location. I would not recommend this place as well as be cautious on which U-Haul vehicle you are provided.

REGINA G.
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The truck need to be wiped down on the inside. Do to this covid-19 the truck was not clean in the inside

IVANA S.
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Customer service was amazing, prompt, and friendly.The truck was perfect and disinfected right in front of me, it was easy to find and easy to drive in and out of (that's a big plus for me.) I would recommend this location 10/10!

LASONYA N.
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The location needs a major makeover. It looks run down, there's huge holes in the parking lot. If it wasn't for the trucks bring there I would've thought I was in the wrong location. Delia wasn't friendly.

AJEIA R.
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I waited 20 minutes after my reservation time to get my truck because the lady was working slow. I got charged for safe move that I did not sign up for

timothy H.
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A +

Antonio R.
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I was charged a $25 cleaning fee and the truck was 100% clean

Andrew L.
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Please fix the potholes in the parking lot

Glenn P.
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Customer did not leave a comment.

HECTOR G.
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Got a little worried that the computer was down & receipts were not available, but glad that their honesty & integrity were intact to make the appropriate final charges.

Adekunle A.
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I will not even encourage the next customer to rent here. They are dubious. I am a regular customer here for the past 5 months - I rent twice every month. They charge me $25 for cleaning a truck that did not need cleaning 2 consecutive weeks without notifying me, without any pictures to prove the charges. I was so surprised when i finally noticed it on the receipt. Any business without integrity will not have me as a customer.

Lainey K.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

David S.
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Great location. Thank you.

Moses A.
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I not clear about the final billing. This is not transparent. Just last week when we rented the van to go to the same place and many in between I was charged $91.68. Today, when we didn't go to as much places as last week. I see a total of $94.27 on my credit card. I don't get it. I appreciate if this is looked into.

Manpyo H.
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Customer did not leave a comment.

DeWayne L.
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This location needs to re-pave their driveway. A lot of big holes to drive over.

Joseph D.
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The U-Haul app is not working correctly. We needed online help to get the truck using a smart phone.

Imani B.
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Customer did not leave a comment.

Lainey K.
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Customer did not leave a comment.

Andrea C.
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The office itself is very dirty...very sketchy location overall. Potholes all over the parking lot, and when you walk in it's very dusty and she keeps incense burning in there, so the smell is strange. Not to mention, they gave me a dirty UHaul van and I took photos before I left, but at the end of my rental, they charged me a $25 cleaning fee even though I returned it EXACTLY how I received it. Also, I returned the van with a full tank and they still charged me for gas. TERRIBLE experience overall. I definitely won't be using this location in the future.

Deborah H.
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It just was kind of an odd place. And i could not understand the lady very well that worked there. And the wiper blades needed changing.

John C.
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The location didn't have opening or closing time posted. I returned equipment before the schedule time but no one there at 5pm

Nicholas G.
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Customer did not leave a comment.

Jose G.
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The location is not well-kept. The facility where you sign documents looks like the inside of someone's home. The service is very poor and I didn't not receive a receipt upon signing my docs.

John C.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Sherry A.
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Customer did not leave a comment.

cord M.
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Terrible a extremely over priced, another lost customer

Laurel C.
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Customer did not leave a comment.

Ethan C.
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Customer did not leave a comment.

Lawrence G.
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Fill gas tank, it is a real pain to put the gas back to some spot other than full. All of your customers hate this. Check all lights. The truck I used had one bad headlight

Tom F.
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It was not the location I scheduled to pick up from, but it got changed some how.

James T.
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Customer did not leave a comment.

Derrick D.
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Notify customers of their open times

Robert T.
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Customer did not leave a comment.

Greg J.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Antoinette W.
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Great folks

Victor C.
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The staff should be more professional and courteous.

Daniel K.
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Train your people before rolling out a new service. Get rid of the lady at this location. She's a cancer and I'll forever associate her with uhaul. She needs to learn how to treat customers and admit she's wrong. I can go on but I saw another gentleman who arrived at the same time as me ditch his potential rental because he saw how my experience was. He said good luck before he left. I needed to complain to customer service before the transaction was corrected.

Bert R.
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Customer did not leave a comment.

Patrick C.
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Good service friendly and helpful

CYRUS J.
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Customer did not leave a comment.

Rome S.
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The road was a bit destroyed and there seemed to be a lot of other transportation trucks coming into this small location. The cost is quite high for Uhaul coming in at $90 to move a couch and bed. I might have to consider other methods since the rate per miles is what will kill the cost for you.

sergio M.
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Customer did not leave a comment.

RAMONA W.
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No comment

frank C.
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Customer did not leave a comment.

Theodore J.
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This location is just terrible. The building is falling apart inside and out; it is literally a shanty. I am really surprised that U-Haul would affiliate with this business.

breanna S.
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Customer did not leave a comment.

Fern N.
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Customer did not leave a comment.

Leard B.
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Customer did not leave a comment.

Boston F.
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No help had to do everything myself poor!

Miguel L.
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I was not notified about location change. I had to take an uber to two different locations.

Gabriel J.
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keep going like now

JOHN N.
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easy in and out, Would rent more trucks but mileage is expensive

nanci T.
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Customer did not leave a comment.

Erik B.
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Cab of the van was dirty. Previous renter spilled something in the cup holder and it was half full of some sort of liquid. Windshield was dirty.

ANTHONY F.
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Lady was not friendly at all she hesitaded to do the inspection with me. She wanted me just to drop off and live. I don't do that since before I had her charge me for stuff (milage) I didn't use. A little awkward.

Donald P.
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Customer did not leave a comment.

Laranda R.
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Customer did not leave a comment.

Leeann N.
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I showed up at 1215 since I had an appointment for 1230 and there wasn't anyone to help me with my pickup. I had another appointment at 1300 and was almost late since I had to wait.

Narvell J.
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Nice friendly environment and all around good vibes

Scott T.
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Customer did not leave a comment.

Camisha L.
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Customer did not leave a comment.

Anna B.
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Mileage out was incorrect and they didn't fix it which I wrote on the inspection paperwork. Granted it was nominal, but they were wrong and I still was overcharged.

Gregory S.
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Got the reservation wrong, didn't have necessary equipment and no one to assist with hooking trailer up.

David P.
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Customer did not leave a comment.

BRENT C.
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Smelled like cigarettes, dirty old and hard to understand the employees.

David B.
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Customer did not leave a comment.

Andrew D.
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The whole "I need 2 people to call and contact" during the mobile pickup was not explained before hand. Would have been nice to know about before I was trying to pickup the vehicle.

Franklin S.
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great experience in this place i will come back again.

Dwaine W.
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This location looked sketchy but took a chance as I needed a van and my regular guy was out. I returned the van early (Sunday instead of Monday) the guy on the other side of the security fence said put key in the box. When I got my check out on Monday there were a few charges that aren't normally on my check out. A cleaning fee?(van was clean) Fuel fee ( filled it to the level indicated) . When I read the reviews for this location they were all 1 Star I will never go here again and I am telling everyone I know the same. I have also posted on yelp the poor review

Radu B.
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Customer did not leave a comment.

Mamoru T.
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Cleaner facility.

Patrick G.
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This place is awful. Its disgusting and there was a plate of half eaten Mexican food left lying on the ground in front of the place and there was no-one there at 4:50 pm and they're supposed to be open until 5. ON top of it I had to try to do online drop off and couldn't photograph the odometer because the app wasn't working correctly and had to spend a half hour on the phone trying to close out the return. It was a terrible experience. I would never go back to this location for anything ever again.

Yosep K.
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Customer did not leave a comment.

Mohammed L.
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Poor customer service. I had to wait and I was charged for fuel while in fact I returned it as I got it.

No reviews have been submitted for this location.

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