Equipment was great, and brand new - I think I was the first person to rent the van. The office is difficult to find and kind of a crowded mess, but the people were great and very easy to deal with.
NATHAN M
Customer Reviews for Yardeni Event Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The self check-in and drop off was easy and quick. Perfect experience all around.
James HDaniel at U-Haul was the absolute best in every way, but the movers I hired through U-Haul were an absolute horror fest. They broke half of my stuff and refused to help me with furniture In ended up having to move by myself. Never again.
Roberta SDriver's side windshield wiper flew off in the middle of a rain storm. I had to locate and purchase a new wiper blade. The backup camera worked intermittently.
Dennis VOur customer service rep was very polite and cordial. I called him multiple times and he was always patient. Would definitely use them again!
FLORENTINO FGood location and great friendly service.
ASHOKKUMAR PHorrible experience. The truck I was supposed to rent was not there when I picked it up and was told they cancelled my order even though I called the owner the night before and he said it wasn’t a problem to pick it up the next morning instead and I was supposed to have it until noon that day. They never called me to ask me. Attacked by their dog in the office (and so was another man who came in). Was told all that was left was a van which I had a feeling was not going to be big enough. Van was extremely dirty with busted back doors (smashed in from a previous driver) that the sensors kept going off saying the doors were open, which is not something you want to deal with while you have your valuables in the back and driving on the freeway. Had to keep pulling over to slam the doors again. Had to make 2 trips to move because stuff didn’t fit which we wasted more time, doubled the mileage on the rental, and more gas. Because the day took so long we almost missed the opportunity to load the second trip of my stuff in the storage unit because they were closing 6 minutes before we got there, and we had to leave town and wouldn’t have been able to store it anywhere else. Had to drop off the rental later than expected in the dark and drive 8 hours in the dark back home. Was charged twice as much for insurance than was quoted and twice and almost twice as much for the rental rate I was quoted. And charged twice as much for miles. Overall I’m pissed and feel like I was scammed. Will not consider or recommend uhaul again.
Jessica YTruck was great. Maybe new windshield wipers would be good but overall a great truck. Service was outstanding!
Michael SOwner is very friendly and accommodating.
JASON PLike it as usual 👍
VLADYSLAV GThey are always so fast and reliable! Highly recommend!
KATRINA DAll good
VLADYSLAV GFollow the protocol after customer returned the truck.
YONG YIdan was great was to work with
JAMES EThe lock is rusted out and didn’t work. On top of that this location lies about how much gas is in the truck to begin with.
Hayland JFriendly staff
ROBERT VIt was easy and professional.
ANDREW SVery Friendly, immediate assistance. easy to access.
THOMAS MMaintain vehicles better.
KERSAS DI’ve had the best experience with this U-Haul location, hands down. My wife frequently shops on Facebook Marketplace, so we’ve used their services several times over the last two months for moving into our new home and picking up larger items. The staff here are always helpful and easygoing, making the whole process much less stressful. The trucks are consistently clean and in great working condition. Plus, their prices are much better than Home Depot’s truck rentals. This place is now my go-to for any moving or hauling needs.
BRADLEY KExcellent! He got me the only truck around. Without his help we would have been lost.
Ryan DEasy self drop off. All good. Nothing to add
Vladyslav Gthe truck was in a very bad condition. THe steering wheel needs to be hold on towards left so that it goes straight. And the acceleration is one of the worst part. it does not ascend properly and not a good worth it for U-Haul. Pretty scary drive for us.
Giri CGreat experience, very convenient and helpful. Thank you so much!
Kierstie DEverything went well. Booking the truck and options online was super easy. The staff was amazing as well.
JERMAINE DSignage on the roadway would be very useful. Access to the rental office is behind a set of on- street businesses. Plus, the office itself needs signage and be a little more inviting.
DEBORAH GAside from the difficulty in getting the truck I needed, and having to defer my trip, once I obtained the truck, everything went just fine. This was the best U-Haul truck I have ever had. Mr Yardeni assured me that I would get the 20’ truck I needed, and he came through; after I was told by “corporate” a 20’ truck was not available.
Robert CAwesome owners and workers. Very accommodating, communicative and nice!
Peyton AThis U-Haul service is excellent indeed, quite beyond my expectations. I will be so happy and willing to recommend them to people who are in need of help.
JY ZDidn't know how to attach trailer, didn't have trailer ready, sold me boxes and then walked them out and left them on the street.
PHILIP LA little better signage is needed as it was a bit confusing locating the entrance. Staff was fine.
George NThey didn’t leave the key in the box for after hours pick up. The husband blamed the wife, the wife blamed the husband. I had movers ready at 7 and I didn’t even get the truck until 7:40 because I had to wait for them to come back to the office and give me the key. Very frustrating and disappointing.
britnay BPlease place the street address, "12335" at the entrance to the driveway of Yardeni Event Rentals on World Trade Drive so customers can locate the facility. Thank you!
don kSimply the best, Recommended 100%, Every thing was cleaned and set up ! Thank you guys
Alireza JNot too many vehicles avail and hard to find U-Haul with so many others businesses operating there - the manager was friendly
PETER MAmazing work!
Valerii BThey were not open at 8AM. They brought their 3 dogs into the office and one of the people renting a truck was allergic to dogs. The office was extremely tiny. JUST NOT A PROFESSIONAL OPERATION. The owners were friendly though.
Cynthia TGreat people that work there and owners
Steven KVery kind and welcoming. Quick checkout and easy return of rented vehicle. 5-Stars!!!!
Gordon DFriendly and courteous people. Easy and quick pickup and return.
Jeffrey VNone
Larry MKey wasn’t in the lockbox. Had to call and wait to get it delivered.
Jacob BGreat Service
Chaigneau JEasy pickup and dropoff, the van was very clean. Much respect to the staff who were friendly and helpful when I returned with the van and couldn't find parking. I will definitely use Uhaul rentals from Yardeni Event Rentals again the next time I have to move large items that won't fit in my car.
Adam FI put gas in the tank and was still charged a fuel fee.
Ernest HThe contractor failed to tell me there are additional steps prior to returning the vehicle. He simply told me to park the truck and drop the keys. He did not tell me I had to take a picture of the bed and the mileage driven. I was only made aware after I dropped the keys via the link on the box. When I called support, support told me these contractors have a tendency to nickel and dime customers so I became worried that this contractor planned to do this with me. Luckily, the miles driven were under my estimate. The contractor told me he has sent me an email for the returned vehicle, but I have yet to recieve an email. This is the only email I've received since returning the rental truck.
Kevin ZI have rented from this location 2 times so far and the service has been absolutely amazing. Equipment was great and readily available. It will be my go-to location for all my future U-Haul truck rentals.
Neal ANothing to note.
bruce tFix window handle on driver side door
Mark NI am still waiting for a refund. I was overcharged
Daniel SExcellent
Bessy G