Customer Reviews for Yellowhead Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Yellowhead Storage

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Lillian M. on

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The truck had not been checked over. Within 2 hours I had to add 2 liters of oil. The person at Yellowhead told me there was an appliance dolly, there was not. I had to go to 3 different locations to get the truck and equipment I needed.

Scott S. on

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Facility was not open

Miodrag P. on

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Everything went smooth

Terry G. on

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Basically nothing. Everything was perfect as promised.

mara c. on

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Tell ppl they have to wait for deposit I will go somewhere in 2 weeks when I move into my house

KWADWO A. on

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Thank you so much

Carla G. on

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Always a pleasure doing business with the lovely ladies at Yellowhead Storage, Glenda continues to go beyond to make sure I’m happy best customer service!

Robert G. on

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I spent an hour and 15 minutes on your website trying to register a simple move the process was far too complex and there was many wild goose chases and dead ends there must be an easier way to get the information that people need without having them fill out all the forms you should sit down with someone beside them while they try and register a move on the internet don't help them see how long it takes them to get it done I'm sure you'll notice many stumbling places that could be easily corrected

Davis L. on

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1. Location is quite tight for dropping off trailer 2. I have problem opening and closing the sliding door 3. The trailer is too heavy for unloading after office hour with one person. A mechanical system should be installed with this unit

Kala W. on

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Very helpful thank you!

Darryl K. on

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Customer did not leave a comment.

Jeremy P. on

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Worst experience ever, picked up on Wednesday at 15:45 and dropped off at 23:30 on Friday and they charged me for 4 days... Called the location and they said there was nothing they could do for me... Poor customer service...

Darren W. on

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They tried to tell me i was at the wrong location as they had no drop off inbound. I would have to pay extra! I produced my paper work to prove them wrong. That wasted 45min of my day while they played on the computer.

Greg H. on

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Customer did not leave a comment.

erwin m. on

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STEVEN B. on

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leo p. on

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Customer service poor the truck was full of snow i had to clean rhe truck and box it looked like they didn't care

shaniss e. on

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very good service

Amelia C. on

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Customer did not leave a comment.

nicholas h. on

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kandas v. on

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In stony plain my credit card kept falling out of the insert on the machine. Resulting in my cards being denied. Causing great hassle in payment. For returning The address states n.w. Edmonton. I think the address should say Acheson. As we got lost returning the uhaul. Driving around Edmonton until I called and the guy was helpful in informing us where they are ACTUALLY located. with all the driving around to find this place I ended up having to pay 42$ in gasoline. Bc no gas station nearby. Shelly in tomahawk is amazing. As she took it upon herself to find me the closest van and had everything arranged for me. Thank You Shelly. As I originally wanted to pick up in tomahawk. But no trucks available. No trucks available in drayton or entwistle So was a hassle to have to pick up in stony plain. Not impressed with uhaul as a company and hopefully don’t have to use them again

marie g. on

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Customer did not leave a comment.

DOUGLAS F. on

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Jeffery B. on

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DANA M. on

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Staff very friendly. Storage unit clean and well maintained. Like that there is a side lobby with bathroom etc.

Dyan H. on

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Please educate employees better. I had wrong size ball on hitch. Employee first sold me the proper ball but couldn't help me change it. Employee did all he could do to accommodate this but didn't tell me I could buy hitch from Uhaul. Many hours were wasted figuring this out. Had to drive into Edmonton to find Uhaul dealer, bought a hitch, only to return to original dealer to see he had one for sale. Original location was hard to find. Uhaul trailer had loose wiring and 1 light would not work.

Ian P. on

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I had nothing but light problems from the start to no fault of Shannon i spent over 7hrs of my rental time repairing lights so as i would be road worthy and safe

Joel H. on

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Staff weren't sure how to hook up the trailer so they called their boss/owner Joe. Joe put the trailer on. The trailer fell off just a few minutes down the road. Price was great but not the best experience.

Tim G. on

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Wiring needs to be in working condition.

KERRY F. on

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After booking a truck one week in advance, it was cancelled the day before pick up was supposed to occur. We had received a confirmation email already indicating the pickup time. This put us in a real bind for moving as we had one day to move. No other options or ideas to help were provided to us. Pretty disappointing service!

CLARENCE H. on

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What a horrible company. We were overcharged due to a screwup on uhauls end, it took longer than normal to pick up the truck and we had to go farther than what was promised to us originally. We were to be guaranteed a call back to discuss this !matter and no one called back. Totally disappointed!!!

Aiman A. on

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I had a very bad experience dealing with the branch at 12804 50 St NW, Edmonton, AB T5A 4H3, very very bad eperience will not visit or advice any body to go there very bad customer service very bad advice ...OH MY GOD

mariann t. on

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Customer did not leave a comment.

Gary A. on

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They had no clue what they were doing. The trailer was sent out with me with a bald rear tire. No walk around or instructions on the trailer use was given to me.

Rodger D. on

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Customer did not leave a comment.

Jennifer M. on

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Customer did not leave a comment.

Kennith B. on

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Very happy with the reception and service at Yellowhead Storage. Thank you