Customer Reviews for Yellowhead Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thanks to the staff,great customer service

Rating:

4.0

The interior was clean but the exterior needed a wash, but the unit functioned just like I expected. The check-in was easy and took a little longer than expected. Seems the U Haul system has issues on Saturday morning.

Rating:

5.0

awesome staff always responsive and professional

Rating:

5.0

Amazing storage facility . We used their service for 2 years , we had no problems . Customer service was outstanding .

Rating:

5.0

Back of truck muddy and dirty had to sweep out back box truck before I could use it.Trucks could be cleaner inside and out and half tank of fuel and return to half fuel is a hassle if you need to travel far distances you need to top up.Truck should have full fuel tanks before every customer gets truck. u haul charges 20 cents a litre more if customers doesn’t bring back truck not with same amount of fuel that truck came with so why are trucks not always full or fuel ?

Rating:

5.0

Amazing staff and service

Rating:

5.0

I’m happy and satisfied and I will recommend my friends and to use storage

Rating:

5.0

A Copy of contract should be given to the customer. Did not recall having to give 2 weeks notice on move out.

Rating:

5.0

I had a storage unit with Yellowhead storage for almost 7 years. I would definitely use them again if needed and would reccommend them 100%. Absolutely no complaints and all of the staff members I saw throughout the years were exceptionally friendly and accomodating. Very very good costomer service!!!!

Rating:

5.0

Great service, did what I needed, on-time and quickly. Would definitely recommend.

Rating:

5.0

Great service helps me wen needed

Rating:

3.0

Only thing I'm disappointed with is the fact that for some stupid this storage facility requires you to give them 2 weeks notice when moving out you're not allowed to leave any garbage behind or you'll be charged more it cost to dump a load at the landfill but seriously I need to give them two weeks notice 0 that I'm going to vacate my storage area this is a joke a cash grab and bogus nonetheless and honestly Mercedes got attitude problem she's not customer service for material

Rating:

5.0

Fantastic storage facility and staff are wonderful to deal with.

Rating:

5.0

Thank you for all your assistance and worry free storage facility!!!

Rating:

5.0

Wonderful friendly staff very knowledgeable. Rachel clearly cares about the customers.

Rating:

5.0

Thank you!

Rating:

1.0

Had a couple of large units there rented there and it was not my first time renting there ,but I took my things out abd I still got charged 191.61 for the unit just because I forgot to tell them I was moving out I think that is just sad to be that hard up for money,we'll they just lost a good customer..

Rating:

5.0

Well done. Very professional. The doggy is very cute.

Rating:

5.0

Good service

Rating:

5.0

Nothing

Rating:

5.0

The service was excellent. I've used other storage facilities before and tbis was very convenient.

Rating:

4.0

Just make sure your printer works to provide your customer a paper copy of the contract. Lady was polite, friendly and helpful.

Rating:

5.0

This was the best storage facility I have ever used.

Rating:

5.0

Mercedes always a pleasure dealing with

Rating:

4.0

Always friendly and up front about cost.

Rating:

5.0

I highly recommend Yellowhead storage. The staff are the most helpful a courteous staff I have had the pleasure with. The facility was always clean and easy access even in winter. I highly recommend and would use them again. THANKYOU so very much for your professionalism.

Rating:

5.0

You are good

Rating:

1.0

Worst storage experience ever will never use them again or recommend to anyone

Rating:

3.0

Very confusing where to enter and where to enter to speak to staff. The location was very clean and the staff was extremely nice.

Rating:

5.0

Everything about this facility and staff is excellent. I live how you can access a washroom with a code if needed. Staff were always welcoming and helpful. Thanks Rachel for the easy checkout.

Rating:

3.0

The truck was great, and clean. Though the equipment was all there and ready to go, it still took 30 min to get through the paperwork process, and the same on drop off. There was no customers ahead of me on the puck up, and one in progress when I dropped off.

Rating:

3.0

I gave 2 weeks notice to the female at the front desk, i was given an invoice that my rent was due for the following month . I moved out 2 days before my agreement was over NOT 3 days after. The north part of the facility was full of clothes, boxes etc that were spread all over. When u give your notice TELL the employee to send u an email to ensure they received your notice, which should be part of her job description , as well as checking the locker on the move out date to actually see my lock was removed and the locker was empty on the 13th NOT the 18th.

Rating:

5.0

I found the app very trying to use.

Rating:

5.0

Wash bugs off windows and side mirrors

Rating:

5.0

Took care of 4 containers for us and service was amazing.

Rating:

5.0

Nothing

Rating:

1.0

Pls fix this asap

Rating:

5.0

Fast and efficient and a fair price

Rating:

5.0

Thank you for all your help. Especially Mercedes! Thank you.

Rating:

5.0

all staff that i dealt with was polite and hellpfull.and the security DOG was AWESOME.

Rating:

4.0

I was very satisfied with Yellowhead Storage. It was very nice that I received a call the day before I was to access my storage container to tell me exactly where it had been placed. I would definitely recommend Yellowhead Storage to friends and family. Thank you.

Rating:

4.0

Great storage facility. Staff were always helpful and nice. The only thing I found to be an issue is no fence surrounding the storage area and is open to the trucking lot on the Westside. Did not give me the secure feeling I was looking for. Other than that everything was awesome.

Rating:

5.0

When we had a spill, I found everyone helpful and accommodating. The exterior concrete is in bad need of repair, and some of the slopes were difficult to deal with. I would be happy to recommend the facility

Rating:

1.0

I was told if I removed my possessions before the month was up I would be reimbursed. When I removed my goods I was told I did not give the required 2 weeks notice which was in the contract. ... a contract that is 2 pages long for a 10x10 unit. I rent out real estate and my contracts are far less complicated. Shame on you

Rating:

4.0

Friendly staff and competitive rates 😀

Rating:

5.0

Great storage. Easy to setup with them, really friendly staff, checkout process when we were done was smooth!

Rating:

3.0

Move closer to the city. Staff is very nice and accommodating tho’

Rating:

5.0

I was completely satisfied.

Rating:

5.0

Fantastic staff and facility!

Rating:

5.0

Mercedes was courteous and excellent.

Rating:

5.0

Very professional people there.

Rating:

5.0

Great people, good security and excellent customer service. I will be back.

Rating:

5.0

The folks at Yellowhead were great to deal with.

Rating:

5.0

Our experience was positive in all respects. Clean, snow removal was excellent , staff were great, especially Glenda. We will use again for sure.

Rating:

5.0

The staff was great, accommodating and helpful. I would use them again.

Rating:

5.0

I can’t think of anything to improve your service because everything was so smooth and easy.

Rating:

5.0

The young lady that handled the rental to me was very pleasant and competent .I would recomend this place to anyone in need of a storage rental.

Rating:

5.0

Everyone was always great to talk to, so patient with my many questions and very reasonable rates - I would definitely recommend yellowhead storage to anyone needing a smooth storage solution!

Rating:

5.0

Was a very good experience dealing with Yellowhead storage all went well as it was a professional run company.

Rating:

5.0

Terrible customer service, terrible service and fraudulent. Will charge your credit card whatever they feel like charging at the time. Worst business I have ever dealt with.

Rating:

5.0

Very nice staff !

Rating:

5.0

I love the experience. Am only gone temporarily due to the winter. Will be back in March

Rating:

1.0

The truck was in very poor condition. It was filthy inside and out, they did not clean the truck. When I climbed in, all I could see is dog hair and dirt all over the place. Heater vent was broken on the driver side and they decided to fix it with an air freshener shoved into the side of it. The steering wheel, the dash & the door handles all sticky and gummy, used mask on the passenger's seat. I took upon myself to disinfect the truck. For what is going on in this world today, it is a disgraceful thing to see that Uhaul Yellowhead did not care or take consideration of the well-being of their customers. I would never recommend this place.

Rating:

5.0

Very nice and friendly staffs Clean and well maintained storage

Rating:

4.0

VERY FRIENDLY AND HELPFUL STAFF THX FOR ALL THEY DID . GARY FAYANT

Rating:

5.0

The invoicing should be improved to provide all of the details for each charge. I have requested this as I need it for my records for tax purposes.

Rating:

5.0

This is the second time we have used you. Glenda was awesome to deal with. Drivers were great. Nothing damages. Everything was perfect

Rating:

5.0

Yellowhead Storage was excellent. The ladies especially Glenda are an asset to the business. Big thanks to Glenda for her friendly demeanour over the phone and quick email help. Our movers hired thru Move with Uhaul never showed up. And my husband forgot the container keys, but the staff found a bolt cutter. Not having the loading help was very disappointing. Our uhaul rental was shaken, needed a wheel balance, and abs light was on. I called 2 days ahead to the return depot in Red Deer to ask about keeping the truck an extra day because holiday Monday being the return date. The gentleman I spoke to said there was no rush for this truck to be back he had 20+ trucks available. We still returned the truck the day it was due, just in the afternoon and we were charged an extra day rental. Aggravating!

Rating:

4.0

Thank you u-haul saved the day again.

Rating:

1.0

I won’t recommend uhaul to anyone. I booked a 2bedroom cube truck and the gave me a small cargo van. How are are you supposed to fit two couches in a cargo van? After I made the booking they tried to call me back to say the 2 bedroom cube truck wasn’t available. They kept calling the wrong number when I gave them all my proper information. I canceled the rental a rental through Penske. Uhaul has messed up my rental 3x. Uhaul is a joke.

Rating:

1.0

When I booked, I booked through the Westlock site and was told that they relocated my pickup to this site so I had to travel 75km to pick it up. When I got there to pick it up by mobile pickup it took me over an hour to check out. Systems went down for maintenance in the middle of processing my payment and showed a charge on my Visa yet I had to pay again when I went inside to sort it out. It took about four attempts to input all my information and credit card info. I was told that the dollies and furniture blankets were not available but I was not told ahead of time and some furniture suffered damage because of this. When I returned the vehicle after putting gas in it we were told it was not enough gas. I find it strange that vehicle ma aren’t returned full to make this process easy and accurate. I received a strange email from the manager that started out with “what I was trying to say is that….” I don’t understand what he was talking about because I never once spoke with him, I only dealt with an employee named Mercedes. The email was strange and not professional. The charges were pending on my account from the first charge and I was instructed to call the billing office to clear it up. When I called it was a 2hour wait time which I did not have time for nor did I feel this was my issue to clear up since it as the companies error. All in all it was not a good experience at all. The truck was the highlight. It was clean and ran well.

Rating:

1.0

I had French fries on the floor of the drivers side They changed my vehicle and location 2 times When I received my confirmation it told me the kilometres would be 0.43 cent I was charged 0.94 cent being a large company It was one of the most stressful moves I have ever done I will not be using your company again and I will be sharing my experience with everyone I see and know Very disappointed in this company

Rating:

3.0

I rented a 26 foot uhaul for 24 hours tried to pick it up at 1:45 and when I got there the battery was dead. Finally sent some random guy out who didn't have a click nor clue, finally he got it hooked up and 35mins later I was on my way. Still had to have the truck returned at 1:45 but yet I couldn't even leave until 30-35mins later. No I'm sorry for the hold up or we will change the time to make sure I did have it for the full time. But I guess ya just pay for it is all they care about. The lady behind the desk asked me how many miles I told her not sure but it will be about 160 km, she says that's easy 100 miles. Well I only went 110 km and still had to pay another $17 before returning it. Not sure why but I didn't use all the kilometers I thought I would so they should off reimbursed me close to $50. But nothing. Very annoyed at the way they run there service.

Rating:

5.0

Love the staff and I had no issues worrying about my belongings.

Rating:

4.0

My only problem with this pickup was that I was given the wrong truck and had to exchange it after I had put 144.00 dollars worth of gas in it and as of now have not received my money back Paul lovegrove

Rating:

2.0

Van was dirty in the back. Blankets weren’t available when we checked in. Computer system kept freezing, checkin took 1.25 hours. Return location was incorrect. Was told if i filled fuel more than original level i would get a credit but didn’t.

Rating:

5.0

Just moved to Alberta, Glenda, Mercedes and the owner Joe were absolutely amazing. Great facility, easy access for a Semi-truck. Wonderful security. Outstanding facility.

Rating:

5.0

Fix your app it is convolduded picture taking does not work and it was just a nightmare to deal with. the location where the vehicle was was great it was clean.

Rating:

5.0

Great price, friendly staff, clean and easy access to the unit. I would recommend Yellowhead Self Storage

Rating:

5.0

Best storage place I have ever rented staff is so nice and it is so clean and they have a lounge area with washroom and phone as well as pop and snacks machines with the best prices all and all if your looking for a great storage place this is the best in Edmonton for sure

Rating:

5.0

clean, well lit, secure, easily accessible facility

Rating:

5.0

Really nice place

Rating:

5.0

No improvements needed. Very smooth rental. The counter person was extremely helpful.

Rating:

5.0

It was a great experience

Rating:

4.0

Glenda Perry was excellent in helping me with the online truck pick up and also return. The online experience left a lot to be disired!

Rating:

3.0

Nice staff

Rating:

5.0

it would help to make sure tank was full. I only had less than a 1/4 tank of gas that barely got me to my house.....having a full tank at start would also help in filling at end instead of trying to guess where 1/4 tank was. I was also told that for a 2 day rental the daily would be more but it included free KM's, instead I was charged 2 days plus KM's. Maybe worked out to same. Thanks

Rating:

5.0

Thank You

Rating:

1.0

I picked up trailer and found lights burned out .after waiting for an hour i was told no one could help me out.I took trailer home and changed lights my self.I only needed trailer for 1 day and was told if i dropped it off early i would get a credit .I returned the trailer 24 hours after i picked it up but was still charged for 4 days.

Rating:

4.0

Was muddy as it had rain, poor signage difficult to find. Once there people excellent

Rating:

3.0

Accidental order

Rating:

1.0

The truck had not been checked over. Within 2 hours I had to add 2 liters of oil. The person at Yellowhead told me there was an appliance dolly, there was not. I had to go to 3 different locations to get the truck and equipment I needed.

Rating:

1.0

Facility was not open

Rating:

3.0

Everything went smooth

Rating:

5.0

Basically nothing. Everything was perfect as promised.

Rating:

1.0

Tell ppl they have to wait for deposit I will go somewhere in 2 weeks when I move into my house

Rating:

5.0

Thank you so much

Rating:

5.0

Always a pleasure doing business with the lovely ladies at Yellowhead Storage, Glenda continues to go beyond to make sure I’m happy best customer service!

Rating:

4.0

I spent an hour and 15 minutes on your website trying to register a simple move the process was far too complex and there was many wild goose chases and dead ends there must be an easier way to get the information that people need without having them fill out all the forms you should sit down with someone beside them while they try and register a move on the internet don't help them see how long it takes them to get it done I'm sure you'll notice many stumbling places that could be easily corrected

Rating:

3.0

1. Location is quite tight for dropping off trailer 2. I have problem opening and closing the sliding door 3. The trailer is too heavy for unloading after office hour with one person. A mechanical system should be installed with this unit

Rating:

4.0

Very helpful thank you!

Rating:

1.0

Worst experience ever, picked up on Wednesday at 15:45 and dropped off at 23:30 on Friday and they charged me for 4 days... Called the location and they said there was nothing they could do for me... Poor customer service...

Rating:

2.0

They tried to tell me i was at the wrong location as they had no drop off inbound. I would have to pay extra! I produced my paper work to prove them wrong. That wasted 45min of my day while they played on the computer.

Rating:

1.0

Customer service poor the truck was full of snow i had to clean rhe truck and box it looked like they didn't care

Rating:

5.0

very good service

Rating:

4.0

In stony plain my credit card kept falling out of the insert on the machine. Resulting in my cards being denied. Causing great hassle in payment. For returning The address states n.w. Edmonton. I think the address should say Acheson. As we got lost returning the uhaul. Driving around Edmonton until I called and the guy was helpful in informing us where they are ACTUALLY located. with all the driving around to find this place I ended up having to pay 42$ in gasoline. Bc no gas station nearby. Shelly in tomahawk is amazing. As she took it upon herself to find me the closest van and had everything arranged for me. Thank You Shelly. As I originally wanted to pick up in tomahawk. But no trucks available. No trucks available in drayton or entwistle So was a hassle to have to pick up in stony plain. Not impressed with uhaul as a company and hopefully don’t have to use them again

Rating:

4.0

Staff very friendly. Storage unit clean and well maintained. Like that there is a side lobby with bathroom etc.

Rating:

1.0

Please educate employees better. I had wrong size ball on hitch. Employee first sold me the proper ball but couldn't help me change it. Employee did all he could do to accommodate this but didn't tell me I could buy hitch from Uhaul. Many hours were wasted figuring this out. Had to drive into Edmonton to find Uhaul dealer, bought a hitch, only to return to original dealer to see he had one for sale. Original location was hard to find. Uhaul trailer had loose wiring and 1 light would not work.

Rating:

5.0

I had nothing but light problems from the start to no fault of Shannon i spent over 7hrs of my rental time repairing lights so as i would be road worthy and safe

Rating:

2.0

Staff weren't sure how to hook up the trailer so they called their boss/owner Joe. Joe put the trailer on. The trailer fell off just a few minutes down the road. Price was great but not the best experience.

Rating:

3.0

Wiring needs to be in working condition.

Rating:

1.0

After booking a truck one week in advance, it was cancelled the day before pick up was supposed to occur. We had received a confirmation email already indicating the pickup time. This put us in a real bind for moving as we had one day to move. No other options or ideas to help were provided to us. Pretty disappointing service!

Rating:

1.0

What a horrible company. We were overcharged due to a screwup on uhauls end, it took longer than normal to pick up the truck and we had to go farther than what was promised to us originally. We were to be guaranteed a call back to discuss this !matter and no one called back. Totally disappointed!!!

Rating:

5.0

I had a very bad experience dealing with the branch at 12804 50 St NW, Edmonton, AB T5A 4H3, very very bad eperience will not visit or advice any body to go there very bad customer service very bad advice ...OH MY GOD