None. Easy to access and drop off!
Karen P
Customer Reviews for Your Space Storage at Joppatown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Then the dropoff location was pretty far although there were U-Haul locations that were closer. Allow for options that are closer
ANDRE TThe trailer had broken glass on it. And other debris.I used a shop vac to clean it. If you want the debris back I'll ship it to you. If the previous customer doesn't clean it unfortunately it becomes your responsibility to clean it. Especially if it is debris that could injure or damage the next customer. The mechanical side is well maintained.
PHILLIP TFront tire ratchets are rusty and need cleaning and lube.
STEPHEN KVery pleasant experience
RODNEY TAdd a wheel to the jack on the 6x12 open trailer to enable easy hookup. Shorten the tongue on the 6x12 trailer to reduce the turning radius. Assist customers with hookup. Clean trailers. Inspect trailers for damage. 6x12 open trailer had bent pin on passenger side of gate preventing use of gate.
CHRISTOPHER GAmy had good customer service, very professional
DONNA MRent from here most times because we have a storage unit here, it's convenient and the staff are always plesant.
LISA BVery good
WESLEY DTrish and Angie where great to work with! 5 Star 🌟
RODNEY HThe trailer I rented had a misaligned pin holding the ramp up where you needed a hammer to remove the pin. I told the drop off location of the problem.
NED WThe u haul was good but the people in the storage giving them out not so much. The manager Amy is racist and her customer service sucks. She called my phone fussing like we homegirls and not doing business together. Then she told my mom if we weren’t money ready not to come, as if we would be callling to rent a van without any money.
NEVAEH GThe attendant refused to listen my concerns regarding fuel level at drop off and pick up.
SAURABH GEverything is good.
EDWARD AI had an exceptional experience. It was a last minute decision. They had the vehicle, helped me in everyway explaining in detail. Pleasant, professional, the two women were wonderful to work with. Thanks! Stan
WILLIAM TDrivers cabin was clean but cargo bay could have been cleaned…. Office staff courteous and friendly…. Overall a good customer experience
MICHAEL JExcellent service
Atif ZPeople were not there
JOHN MEverything was perfect, employees and equipment.
daniel oThe service there was great, they were very friendly and helpful.
Brian WCustomer service is A1 my experience was quick and easy!!! Thankyou for your help!!!
Cody HNothing, Don't change anything. The ladies at this location are "Stella" rentals are ready, paperwork is always ready and they show their customers respect and courtesy. This is my new location to Rent U-Hauls from in the future.
Byron SNo improvement needed, the process was smooth and easy.
Ricky Oi will gladly use this place again
Randy GNo improvement nessary,very pleasant and helpful ,equipment is in great shape!
Charlie TExcellent customer service. We will definitely use this location again!
Casey NI reserved everything on line, but when I checked in at the store they didn’t have everything I reserved. What is the point of setting up a reservation for miscellaneous items if they’re not going to have the items that you reserved.
Chris Wquality customer service
Danny Dthe girls at the counter were polite and professional...and i actually paid $200 less than what i thought...i live in the area and would recommend to my neighbors...
Donald SThere was some confusion about the details of my reservation when my reservation was transferred to this location. Fortunately, it all worked out well in the end and I appreciate the patience and professionalism of the staff I dealt with, even if I was somewhat less than pleasant! Thanks for your patience and kindness and my humble apologies for any offense on my part!
TAMMY FWhile the pick-up and drop-off locations were good, U-Haul overall is trending down. It’s getting more difficult to get equipment, and the only reason I was able to complete my move was because the folks at the pick up worked some magic since the equipment wasn’t available when I got there. Also, the mileage for one ways is getting ridiculous; there is no buffer to actually drive to where the truck needs to be loaded and to the drop off. Disappointing U-Haul. Do better.
CHRISTOPHER HThe staff at Your Space Storage are great! Very helpful, friendly, and professional! I will definitely be returning for my moving needs!
Robert SI was disappointed in truck location. I reserved at a center 4 miles from my house and had to pick up/return 12 miles away. Might not seem like much but that cost an extra $15 in mileage and gas, as well as my time.
tom cTrish was great and patient!!
Antoine PVery clean facility. Exceptional customer service.
Kelly PEvery one was great especially Kelly who was patience and helpful with the whole process ✨️
Joyce JMy only negative experience was that my entry code did not work. Other than that everything was above average. The employees were professional and very courteous. They showed great concern in meeting my needs.
CURTIS BNothing at all
Shawnette BThe staff at the location was by far the best service I have ever received from a Uhaul location.
Ralph TAmy was extremely personable and helpful. I booked through the mobile app for a mobile pick up but wanted help instead and she gave great customer service and then went above and beyond to help me solve the question of a light that was on the dash.
Ayana CStaff was very friendly and professional, always with a friendly smile.
Raymond LGreat service
Timothy BExcellent Customer Service!!!
Darius BI don't really think anything needs to be improved. I had a storage here and the people are always so kind and joke around with you. I recommend this place for both storage use and uhaul use.
Jennifer BVery pleasant, very helpful
Kimberley H