Customer Reviews for Your Space Storage at Joppatowne
(U-Haul Neighborhood Dealer)

341 reviews

310 Pulaski Hwy   Joppa, MD 21085

(410) 679-0427

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(410) 679-0427

310 Pulaski Hwy
Joppa, MD 21085

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELE B. 
Rating:
3.0

Get the mileage reading correct

Morris P. 
Rating:
5.0

Customer did not leave a comment.

IAN S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY H. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Customer did not leave a comment.

LYNN L. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Antoine P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR Y. 
Rating:
4.0

Customer did not leave a comment.

GRAYLING J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

People were extremely nice. Very clean facility. Checked in and out in less then 5 minutes each way.l

Fred B. 
Rating:
5.0

Customer did not leave a comment.

angel O. 
Rating:
5.0

Customer did not leave a comment.

Bridget G. 
Rating:
5.0

Vry gud

JAGMEET S. 
Rating:
5.0

Nothing. Staff was helpful and friendly.

Wendy R. 
Rating:
5.0

Nothing the staff is great

Bob F. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

I use two different truck within a week and each time the customer service was superb!

Ramon J. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
5.0

We were in a bind since Budget cancelled last minute because they ran out of trucks. We called Your Space Storage at Joppatowne and Joe P answered to saved the day. Can't speak highly enough of Joe and his team.

ADAM D. 
Rating:
5.0

I was having trouble confirming my reservation online but I was still able to get a truck on a walk in! Made it a quick and easy move!

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Very quick and simple service.. had no issues at all..

Ismael R. 
Rating:
5.0

Always an exceptional experience! I will not go anywhere else.

Russ H. 
Rating:
5.0

You should offer a discount since we have to do all the work to rent a unit.

John B. 
Rating:
5.0

Customer did not leave a comment.

Claude P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Did not like that i had to redo the check in. Based off the website if i checked in online that would make it faster at the location. However once at the location i still had a lengthy check in, which irritated me.

kenneth Y. 
Rating:
5.0

Nothing everything was great great location courteous people very clean equipment nice spacious lot

Joseph R. 
Rating:
5.0

The young lady was so nice and inside the store was very clean

Robin S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Sharron J. 
Rating:
3.0

Customer did not leave a comment.

Danielle I. 
Rating:
2.0

Being a holiday, nobody was at the facility which is to be expected. Fortunately, Uhaul has a website and an app for self return. Unfortunately, neither works correctly so I had to call customer service who I talked to twice and neither knew what I should do in this instance. So, I ended up just leaving the trailer there and hoping for the best and just waiting to see if I get charged for not returning it or something. The guessing game here really sucks but it's not the fault of the location, just the company.

Brianna R. 
Rating:
4.0

Have an additional employee to help unhitch trailers.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy N. 
Rating:
5.0

Customer did not leave a comment.

Angelic C. 
Rating:
5.0

The people there were very very helpful and polite

Deon M. 
Rating:
5.0

Everything was fine I just feel uhaul should have a faster process when it's time for the ending payment it's been more then 24 hours and I'm still not refunded the difference

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
5.0

Everything was fine only thing I can complain about was the gas I was told and signed a paper that said the gas was just under a half a tank but it was actually a lot closer to the quarter tank

Luis M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Everything was excellent. If I knew they were at this location years ago I would definitely have chosen them for my storage needs. I will return if I need a rental again.

Ardella J. 
Rating:
5.0

The uhaul employees that assisted me from the reservation, to the pick-up, and drop off where excellent... professional, knowledgeable,and very pleasant...they accommodated me to make my experience convenient, and stress free...Thank You ????

Jonathan K. 
Rating:
5.0

A week before I needed the rental I called and reserved the trailer at a U-Haul location about 10 miles from my house. When I went to pick it up I was told that the trailer was at a location about 30 miles away on Pulaski Highway. When I got to that location, they were very helpful but I was not happy that the original location didn't have the trailer.

william L. 
Rating:
5.0

The truck was clean and ready to go!

Kelly P. 
Rating:
2.0

The lock on the back of the truck wasn't very easy to get open. Took me a long time to get Open.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The only negative was that I was told verbally that the mileage charge was .99 cents per mile, but the paperwork shows $1.29 per mile.

Kimberly E. 
Rating:
5.0

Super swift service and very accommodating. I highly recommend the Uhaul location at Your Space Joppatowne Md.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

My experience was pleasant and professional.

PEARL M. 
Rating:
5.0

Experienced a slight glitch with computer processing but not enough to change overall rating. A

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

lakiesha D. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Shemaiah M. 
Rating:
3.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Leona G. 
Rating:
5.0

The people were kind and well informed no complaints about anything with the whole process

NICHOLAS W. 
Rating:
2.0

Before you tell a customer that you will work with them on the rate due to weather verify you can do it and stick to your word! $81 is what we were “promised” $191 is what they ended up charging us.

Liz B. 
Rating:
4.0

Customer did not leave a comment.

jerry A. 
Rating:
5.0

This location was much more accomadating to me and my schedule this is the second time I've used them and they couldn't be any nicer. Rich S

Rating:
3.0

Both locations got pricing totally screwed up had all kinds of additional charges. When I returned truck they rushed to the door to lock up since it was close to closing. All kinds of hidden charges.

Edward L. 
Rating:
5.0

Great as always. I rent from other locations when I have to but they're never as easy to deal with or as friendly. Trucks from other places have been much dirtier and rundown also.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Ellen J. 
Rating:
5.0

I needed a truck early AM due to mine breaking down so I had to sit around and wait for most truck rentals to open. An earlier opening time would have been more productive to my work day. otherwise they were great.

Rich S. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

The staff at Joppa was incredible. Knowing a simple trick like twisting the chains to create an shorter effective length was invaluable and, being s relative novice with trailering, something I did not know or think about.

Steve N. 
Rating:
5.0

Great customer service!!

LaShea H. 
Rating:
4.0

Customer did not leave a comment.

EARL R. 
Rating:
5.0

Cheaper Rates ??

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Lionel N. 
Rating:
4.0

14.00 coverage was not mentioned at all. Truck had maintenance issues with emergency brake sensors. Truck smelled so strongly of a cat urine odor that I stopped to buy professional odor remover and ride with Windows down. Employees had offered to spray the truck with febreeze to cover the odor. Employees were very pleasant and the location is pristine. The truck was repulsive.

Kelli F. 
Rating:
5.0

Staff are excellent and the vehicle was clean and in great condition. Very convenient location, as well. Thank you.

Kimberly E. 
Rating:
5.0

Thanks again for the extra help; you gave my hot, tired old dad a bottle of cold water and gave me ideas on how to move the really heavy stuff. My U- Haul experience was about the only thing to go smoothly my entire move. Thank you!

Sarah B. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHy G. 
Rating:
5.0

Customer did not leave a comment.

Holly P. 
Rating:
5.0

Great experience, thanks all!

Rob W. 
Rating:
5.0

The drop off process (self drop off using phone) was great. Efficient and taking photos helped to reassure that I dropped off the vehicle properly, in good clean shape and a full tank and the mileage. But the problem was it was trying to charge me AGAIN. The idiot at pickup charged me at pick up which was wrong and the app tried to get me to pay again at drop up...but I must say, at least I had the option of disputing the charge and my card didn't get charged and I was still able to complete the drop off process. I'm sure after reviewing my drop off, my dispute to pay again will be resolved and approved. So though there is a mistake in charges, the self drop off at this clean professional looking location was still simple and easy to complete.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

DeShaun I. 
Rating:
5.0

Customer did not leave a comment.

Leonard W. 
Rating:
4.0

Customer did not leave a comment.

Kate M. 
Rating:
5.0

Customer did not leave a comment.

Mirage S. 
Rating:
5.0

Customer did not leave a comment.

Roric W. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
4.0

Customer did not leave a comment.

Tamara L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

-

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Hector T. 
Rating:
3.0

I was never told to return the vehicle with the same amount of gas as when I rented it. I was not aware I would be gouged on the gas upon return, $42.50 for 10 gallons of gas is ridiculous. The customer service agent never told us to return it with the amount of gas we left with. It was not in anything that I read in the contract.

Sarah C. 
Rating:
5.0

The entire experience was great. Customer service person who called me to confirm reservation was excellent. Equipment I wanted was not available but they went above & beyond to get me a suitable substitute. Pick up location personnel was great as well. Quick & easy check-in.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Myra was a pleasure to deal with she was very professional and very pleasant to do business with. Very pleased with my experience. Thanks Again.Preston

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Everything was excellent. I request a hand truck , didn't use it but could not be credited.

linda H. 
No reviews have been submitted for this location.

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