Customer service I have ever had. I had to call several times to rearrange and they were so accommodating. Best staffCindy B.
Customer Reviews for Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I WAS SATISFIED 100% THANKSJOHN J.
Customer did not leave a comment.STEVEN M.
In and out quickly. very pleasant experienceMichael B.
Just keep doing a great jobSharlene B.
I was driving the 10' U-Haul truck and the only problem I had was the sideview mirrors. I could not adjust the sideview mirrors as needed to see properly on my left and right hand sides. I had to lean a little to the left to see properly on the left side. I could only use the bottom small mirror on the right side to see any vehicles to my right. When I did adjust the sideview mirrors they went to far inward due to the bracket. I am a former military bus driver 29/45 passenger bus and the side view mirror were a whole lot easier to use and adjust as needed to see on both sides.Thomas A.
Customer did not leave a comment.Mary A.
More 26-foot trucksGeorge N.
Customer did not leave a comment.Grant S.
The customer service rep ( light skin guy with dreads) was very disrespectful. He said that he did not care about me being his customer and he is only worried about other reservations after me. He refused to answer any questions that I had. He refused to acknowledge me as an customer and he refused he guide me. He was going to charge me double and a half if I arrived a minute late for drop off. This wax a very harsh experience and I will be sure that I will never go back and others that I know because he is rude. His hospitality skills were trash and he tried to make me feel like trash.Shanelle M.
Minimal service. Unsettling experience.Christopher L.
Customer did not leave a comment.Dennis S.
Everything was perfectTanya W.
It was a decent experience. No major hiccups. I would use this location again.Julia L.
The check in form said the truck had almost a quarter tank of gas, but when I turned on the truck there were only fumes left in the tank. I asked the attendance to look at it and he agreed and said I would receive a gas credit at my drop off station. At the drop off station I turned the truck in with half a tank of gas, however the attendant there said there was no such thing as a gas credit. Apparently a U haul scam.Donald M.
Please put gas in the vehicle for the next customer so it would not be a inconvenience for someoneCharles T.
Customer did not leave a comment.Marc A.
Customer did not leave a comment.Syreeta W.
Customer did not leave a comment.McKenzie H.
The truck can and hold was filthy and stank. The mirrors were nearly impossible to adjust, so it was driven blind. Not safe! The fuel gauge was doesn't work properly, and the fuel didn't shut off automatically, resulting in gas being spilled everywhere when I went to fill the tank. Our governor extended the validity of everyone's expired licenses through July 1st because of covid, but your system wouldn't allow me to rent the truck; my daughter had to come rent it. There's no parking spaces marked where this truck was picked up, so I have no idea whether I returned the truck to the correct space. I had reserved a van, was given a truck with no loading ramp and a higher per mile fee. I have been renting Uhaul trucks for 30 years, and this was the worst experience I have ever had.Amna A.
Customer did not leave a comment.Diane G.
Customer did not leave a comment.Craig B.
The young lady was very polite and helpful, sorry I do not have her name, thanksJose B.
Service was excellentLinda L.
Nothing, both Ryan and Frederick were absolutely accommodating in being flexible when I unexpectedly needed an extension with my truck rental! 10âï¸â€˜s !! Thank You GuysLisa L. P.
The vehicle has a hole at the top and it was raining. Most of my stuff got damage with the rain.Kenou F.
Truck was in the gate. Getting it before hours i did not know where the key was. I was prompt to get it out the box and there was no way up but to walk all the way around the building in the rain to get out the gate to get the keytierra G.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Tameka T.
The online process was difficult and it took 45 minutes to get assistance to get the van off the lot. People were helpful once available., but I still spent the 1st hour of a 6 hour rental on the lot.Brian D.
Back-up cameras, if possible.John G.
Customer did not leave a comment.Bridgett M.
Customer did not leave a comment.Shahriar K.
$19.95 rental but final bill for less than 4 hours of use is $175!! I'm extremely unhappy with U haul! Called customer service and they were not helpful. What a rip-off. Don't waste your time or money with Uhaul.Lolita J.
Train staff to be customer oriented and customer friendly.Renee E.
Customer did not leave a comment.Keven G.
I've used this location for storage and U-Haul trucks numerous times and I've always found them to be very polite and even if there's a minor issue they have no problem helping you out to the fullest of their extent they're really knowledgeable, fourth right, and very understanding with a few minutes being late just don't forget to fill the gas tank back up have a good dayKaren Z.
Customer did not leave a comment.Larry W.
Nothing. Ryan was very helpful, polite and professional. Very easy process!!Niall S.
Customer did not leave a comment.kevin S.
Customer did not leave a comment.Deanna L.
I've ALWAYS Had SUPERIOR Customer Service from THIS Location! . . . from Ryan, Jayla and Of Course, the Shop Manager Frederick . . . GREAT TEAM EFFORT!James L.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.Jennifer G.
Customer service was very nice and helpful.I would use UHaul for my next move.Thank Youjoyce J.
No changesDenise M.
Customer did not leave a comment.Reginald T.
Have your employees actually check the gas miles out and damaged with customers instead of being on Instagram all day smoking black & milds in front of your business,DWAYNE B.
Customer did not leave a comment.Elisa D.
I'd like to add that the customer service was very professional. The agents/cashiers were helpful, well mannered, & organized. I really liked their positive energy.Mary H.
Customer did not leave a comment.Rachi S.
I can't think of anything at the the time. Excellent services.Dwayne B.
The "check-in" process should be easier. I had to take a picture of my driver's license and do a selfie during the check-in process, including adding additional contact information. All of this could have been done when I received the first email confirm my reservation.Craig S.
The app didn't specify that the keys were located outside of the gate. So if I hadn't remembered the code to get back in the gate I would have had to wait until they opened.Essence S.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Vignesh M.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.Carol S.
Be sure that the extra equipment requested is available.Michele W.
Dropped off early and stil got charged moreSierra G.
The truck could be a little cleaner inside and out. The windows were really dirty I could barely see out of them.TIWANNA M.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Darrell C.
The service was excellentdeborah T.
Customer did not leave a comment.Denise G.
Customer did not leave a comment.Howard C.
Allow us to park in the front under the camera without penaltyAdelle B.
I had a nice experience. Great location.Karen M.
Quick and easy, got my keys got the truck and was out the door in 10 minutes. Returned the truck they said invoice sent to e mail, and I was out of there. I would still suggest bringing your disinfectant wipes and wipe down everything you will touch in the vehicleBrent M.
Customer did not leave a comment.Aleksandr A.
For the online check in on returns - most people put the keys in the box first - perhaps make a notation not to turn in your key until the check in/out process is completed?James F.
I have been a customer for five years. I rented a U-Haul to put more items in storage. I was also loading items in my car to take back to the house. When I got the truck, they told me I could not keep my car in the back I need it to move it to the front area. I have a handicap and have a permanent handicap sticker. I parked my car in the handicap spot on and they harassed me telling me I could not park there and park on the side. I told him I have a right to park there and they cannot legally tell me not to park there. The manager kept harassing me and bullying me about parking in the handicap spot. I asked where there was another nearby one because I was barely able to walk and I just had surgery on my feet Wednesday. That was three days prior. He then went inside to further talk about me to the other staff members which I thought was very unprofessional. He told me not to also park there because they have older customers that come. He also told me I'm making this all about me. Again very harassing; very unprofessional; and very illegal for him to try to force me to not park in a handicapped zone when I had valid credentials to do so. I asked his name. He told me it was Frederick and he was the manager And I can take his business card. He said that as if he had a sense of authority over me. I told him I will talk to his boss and left her a message.Michele G.
Excellent service.Rushawn J.
First, I received a truck that was supposed to be out for maintenance because the tire was broken, after I made a complain, they told me to bring the truck back. Got a new truck and the gas tank was at 1/4. Return the truck at 1/4 and I got a bill of over 100 for gas. I called them and they realized that they never switched the old truck back in the system and the old truck was at full tank. Anyways, I'm supposed to be getting a refund and email about this refund, I'm still waiting for it. I really hope this location have people that actually pay attention to their jobs. It was too much hassle just to rent a truck.CHRISTIANA K.
Re: Contract # 87311785 On 1/26/21, my partner Hitesh and I arrived at 6:30 am to pick up our 15 ft Uhaul truck for a scheduled appt we had in New Jersey. We spoke with the Red Run Owings Mills, MD, location the day prior and they informed us that we could pick up the truck via the website and through the email instructions. Once we attempted this, we were unable to get past the gps page. It would not accept the gps location. We called 1-800-Go-Uhaul and they were unable to assist us with this problem. The female on the phone acknowledged that they have continual problems with this gps aspect of the process and settings in customers' phones etc. We had to WAIT until 8:30 am , until the store location opened, to pick up our rental. Once we did this, the store associate, a young male was rude and unhelpful. He stated that we just had to go into the email and adjust the settings in the phone and he was able to â€œ walkâ€ people through the process. I explained that he was not there at 6:30 am to assist us. He acknowledged that that would be a problem! Our reservation was for 6:30 a.m., and we were then two hours behind schedule!! Once we got into the rental truck, I noticed the truck was only 3/4 Full. After being told the truck was FULL! We had to turn around shortly after as we called the location to inform them of same. We spoke with a female manager who informed us that WE should have Checked first and that we needed to turn around and come BACK! We turned around and came back and the young male noted the receipt as â€œ3/4 tank at dispatchâ€. This put us even FARTHER behind!!!! This female manager could have given us the benefit of the doubt; however, she had us return to have the receipt NOTED!, which we did. Additionally, when we got into the truck at 8:30 am, it was full of snow and ice! The walkway outside there location was also full of black ice. Knowing that there was a storm that came in the evening prior, it is UNACCEPTABLE that no employees came in to have the equipment ready or the walkway and parking lot ready for customers! There were already 3-4 customers in the store at the time of its opening!!! When Hitesh returnee the truck this morning, on 1/27/21, he asked that the truck rental would be checked in his presence. All 3 employees, refused to check the truck with him and stated that they would check it themselves and then email the invoice. After that, Hitesh called 1-800-Go-Uhaul on the phone to relay that the truck was not checked in front of him, as requested, they refused to intervene, and stated that â€œtheyâ€ would just check the truck. Wr are requesting that we have some amount of a refund as the store location charged even ADDITIONAL as the truck was returned slightly later due to our entire trip having to be pushed back from the delay when we picked up the e truck! I am requesting a call back from a Supervisor at 215-915-2782 to address this further. Best Regards, Kerry Asbury 215-915-2782 Hitesh Kansagra 443-878-0739Hitesh K.
Nothing everything was greatMilton E.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.Daniel W.
The rental went smoothly and Jayla was both courteous and professional.David D.
N/A. Employees give excellent customer service.Jessie M.
Rep did not seem knowledgeable about basic questions regarding the rental process. Referred me to call uhaul customer service. Could improve professionalism but compared to drop off experience rep was fine.Deleonardo H.
Customer did not leave a comment.Moize B.
Customer did not leave a comment.MATTHEW S.
The online reservation experience was good. The unattended vehicle pick before/after business hours is severely lacking. As currently constructed, this feature offers no ROI or efficiencies. Poorly developed and definitely not a Human Centered Design.Dave T.
Customer did not leave a comment.Bryan B.
I didn't want to rent from this location because of some of the reviews posted on line. Even though they didn't offer a one way truck rental, this was the closest facility for me to use. I am glad I did . The location was 3 minutes from my storage unit. There facility was clean and so were the trucks. Easy after hours returns made it very convenient for me ,plus the person who took my reservation was very well mannered. I would use this place again. So don't believe everything you read. I had a good experience here.Pedro D.
The young lady who serviced me was extremely rude, disrespectful totally dismissive as to ending my 8 year business with this location. The service lady wouldn't even discuss or tell me what the process is for closing out my unit because it has been so long. She never even asked me for my unit number on both occasions of us speaking. When she gave me the key I knew she had seen the dashboard lit up like a christmas tree reading there was a tire issue and the headlights weren't working properly or at all, now that's and what really sent me over the edge and mind you it was 1:30 am. once I finally cleared out my storage unit andit was dangerous driving I couldn't see a thing. The next day I arrived she still had the same unpleasant disposition as the day before. She went to clean the truck and came back with all these outrageous numbers on the receipt, and did not even explain why. She didn't mind adding in extra cost for services that I hadn't even used. Her performance as a representative of Your Space Storage is absolutely horrible. On top of all that the truck reserved for me had to be the most unreliable, disgusting moving truck I've ever used. I am very disappointed with the final form of business with YSS, and I will never, ever recommend them to anyone.Chenell N.
Customer did not leave a comment.Jolene S.
Customer did not leave a comment.Erica M.
Customer did not leave a comment.Simone O.
Customer did not leave a comment.Lea R.
Always an awesome experiencethelma A.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Solomon J.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.Oleg L.
Customer did not leave a comment.Charlene H.