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MELISSA B
Customer Reviews for Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was easy and convenient to pick up the truck. The actual truck could have been a bit cleaner.
NIA DAt pick up the truck they gave me at first did not seem to be running well and smelled a little. I asked if I could get a different truck and they switched me to a much nicer truck no questions or problems. I was very thankful for that. The truck ran well and the people there were very nice thanks
GILBERT RThe customer service is very good and they are very knowledgeable and helpful and professional
TOMEKA RExcellent service, extremely helpful. The total cost was much cheaper than I imagined.
ROBIN DAccommodating to those with needs.
DELORES PMake sure the rental don’t smell like smoke. I had a headache by the time I turn the truck back in. I don’t smoke so I’m very sensitive. But other than that I’m pleased with customer service. Very friendly and helpful. Thank you.
YOLANDA AI was supposed to get a hand cart but didn’t and I was charged for covers but didn’t ask for them. The lady did remove the charges which was great.
DAWN TThe front desk person who helped me was nice and professional.
NIKIA MFriendly staff and great service! Thank you 😊!
Hope TThis location is awesome. Can’t recommend any improvements at this time. Crystal, Brianna, and the others are fantastic. Excellent customer service, clean environment and reasonable prices that don’t increase in 3-5 months. What more can you ask for. Thank you. I moved from your area competition down the road to this location and have no regrets. Thank you U-Haul this location deserves a gold star.
KATHY JGreat Customer Service. The employees are very helpful and dedicated. God bless them.
RAFAEL S2nd and last time I rented a truck. Rubber trim hanging got tangled tying to get out of the vehicle. Vehicle old. We asked for another vehicle, I was told all of them were the same.
MIA LA headlight was out. Passenger front. There is no way to secure the back, but we had a lock to put on it.
MARY WExtremely clean and efficient location. Very professional and fast service
STUART TPickup was a bit confusing, truck has a very loose steering, return parking is not marked clearly. Truck had a gas level below 1/4 but was asked for 1/4 at the return. Thanks good the gas station is right across the street.
Andrei MPut you lockbox in the same area as the truck. And Also instructions for the lockbox need to be changed so that we aren’t wandering locking for it.
Melinda C20 minutes to get a code to unlock the key box. Really!!!!
Neal RThe agent was very accomodating as i made an error in reserving at another nearby location. He had the truck size I needed, but had to clean it first. However it only had 3/4 tank of gas and I was instructed to return it at that level. The truck itself had over 150,000 miles on it and upon driving it a few miles had alot of play in the steering wheel and a loud ticking eminating from the engine.I completed the task at hand driving 120 miles on about 1/2 tank of gas. trouble was estimating how many gallons would be needed to get back to 3/4 tank. As I was filling the needle wouldn.t move much above 1/2 full. I decided to stop after 17 gallons and upon driving the needle moved t o almost a full tank, giving you a free 1/4 tank, A $20 credit would be nice, and consider retiring the truck as it was somewhat nerve racking driving it
ROBERT KCustomer service and location is much better than the Catonsville location. I will return to Owings Mills to rent my next vehicle.
WALLACE HKeep doing a great job
MONET JTrailer lights didn’t work, they couldn’t solve this problem so I had to go to a real Uhaul hitch place, turned out to be just a fuse, then I had to go back again to pick up the trailer. Trailer wheel almost fell off during travel. Needed to be towed & stay in a hotel halfway through our trip. We could have been killed by wheel falling off on the highway if I hadn’t noticed the problem at a rest stop. I don’t ever want to rent a U-Haul trailer again.
MICHAEL MEverything was great , very quick and professional. Thank you
Natallia SMake sure the interior is cleaned prior to use; it’s not a good look when debris is present in both cab and rear.
BRADFORD RIt was a great experience
LUIS REverything was excelente Nice people
CARLOS SYou guys were very professional and fast
ERIC SThe 10ft van was sputtering while getting in the highway when I was on my way to the destination. The only savior was that I was only travelling a few miles. There weren't any vehicles to swap it out for other than a smokers smell infested van. When I asked what the breakdown policy was they were unsure. I don't not feel like the vehicle was reliable while driving it along with the AC blowing warm at times. I also requested a dolly and hand truck at time of rental and when I arrived none was available. I then had to leave and go to 3 other uhaul stores to be told the same thing. I ended up purchasing one from harbor freight for $20. I arrived back to the location and ended up getting a 2 hr late start on my parents move. I ended up having to keep the van 2hrs later and was then charged for another entire day along with the cost insurance. They did not offer any refund for the extra day or the unsafe vehicle which I had no other options other than to take a chance using it. I was disappointed with the uhaul policy and lack of support
STEFAN LCustomer service was excellent. This was my first time ever renting a vehicle. So I didn’t know what to do and the young lady was so nice and helpful. Made me mind at ease . I will definitely rent again and let my friends no about the service that was giving to me. I’m so pleased. Thanks for good service. Keep up the good work.
YOLANDA AEverything was great. The young man at the front desk was very helpful. The process was easy and quick. Thank you
SHAWN BMake sure the trucks are well cleaned the truck I rented today was infested with ants and I was moving from a apartment and never had a bug or insect so when I ended up seeing them ants all over the cab and in the box and moms attic I was pissed and just ended up going to Home Depot and spraying down my place I moved into with home defense aswell as other chemicals
Jerome GI was delighted. And I recommend using this transportation since it is very comfortable and flexible with payments
Yesenia PNo code was provided for getting into the key box. I had to call and get assistance to even get to the truck, this lost an hour + of packing time. The back of the truck had glass shards through-out. We had to clean-up the truck before we could start loading it. Phone assistance was awesome, but shouldn't have been necessary.
Robert SThe computer network wasn’t working so the rental process took a long time
Harrison cAgain, nothing, everything was first rate as well
Charles OVerifying the truck size is correct so the customer doesn’t have to come back and have the entire contract redone. Also know where your inventory is parked.
EILEEN GI had the rental truck back on the property at 11:30 am there was a long line at customer service and the lady said she had to have someone check the rental so they said I returned truck at 1pm which was false.......I guess anything to overcharge!!!!
Shorron HThe manager was very courteous and helpful
Annette KI received a quick response and a good outcome of an issue I had at the time of drop off of the van.
Donna RLoved the proactive communication about a 15' truck being potentially unavailable. It all worked out as planned, but it gave me a chance to plan the "what if" of a larger truck.
Alfred YSatisfied
Saybah kI did have an issue with billing so I went back to Uhaul to see if this could be rectified Brianna took care of the issue asap! I great appreciate her doing this and calling back personally Very nice touch Thank you Brianna and Uhaul!!!!
CHERYL WUhaul performed and did a great job for the move.
Ernest BThe lady was polite and respectful
Elias A