Customer Reviews for Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)

2129 reviews

11050 Red Run Blvd   Owings Mills, MD 21117
(Accross from Royal Farm Store)

(410) 902-4403

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(410) 902-4403

11050 Red Run Blvd
Owings Mills, MD 21117
(Accross from Royal Farm Store)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Definitely not well maintained. The truck they rented to me was horrible. The passenger side rearview mirror became loose and would not stay in place. It's very hard to drive a box truck on the highway (changing lanes) with one mirror or to back up. I felt I was provided an unsafe vehicle.I called the rental location and they said I could stop in a nearby Uhaul dealer. They did tell me the mirror just needed tightened. Luckily I had my toolbox with me and tighted it - unfortunately while dirive back it got loose again. When I went to drop off the truck I asked for a discount (reduce the cost per mile) but they said they could not take anything off the price. I would not want anyone else to have to deal with this issue. The trucks alignment was way off and it got maybe 10 miles per gallon (this is a problem because you also had to refill the gas).

Joseph Y. 
Rating:
1.0

The truck stop 3 times with a mechanical problem. Had to sit for 20 or 30 before it would start. Didn't receive any type of discount.

Eugene W. 
Rating:
5.0

Great

George W. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

MARTINE B. 
Rating:
4.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Vignesh M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

The counter agent was extremely helpful when i ran into problems with the mobile app.

Dan D. 
Rating:
5.0

Really had a smooth rental visit with everything and everyone from the day of pickup to the return of the truck was professional, kind and knew their jobs, don't have any negative comments, Thank you very much!

AUDREY C. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

It would be helpful to have full tanks of gas in the truck to start.

Michael S. 
Rating:
1.0

On Sunday.Young lady at front desk need to be replaced. I got back at 3 mins before 4 and once I got out the truck to go to the office she locked the door and hid somewhere because I never seen her until I had to run out after dropping the truck off in order to get out of there because I had no clue how to get out after drop off. She set in the parking lot and watch me looking for n exit out. I had to run out after a truck was leaving. Then she pulled off. Will never recommend this location.

Donald C. 
Rating:
4.0

Give instructions on how to leave the premises for now the facility is closed after hours

Amata A. 
Rating:
5.0

Everything is great.

Robert B. 
Rating:
1.0

I wish I could upload photos, do not get rentals from this location , tpms light flashing, check engine light on, e brake release latch broken , steering wheel excessive play and crooked to the left . Smh couldn't even use it . Came in to talk to the property manager , he would not take responsibility. Says he's not responsible for checking vehicles . Didn't even get to ask for a refund before I was dismissed .

Ivonn G. 
Rating:
5.0

Customer did not leave a comment.

SUNSERIA S. 
Rating:
5.0

Jayla and Frederick were both very knowledgeable and helpful as well. It was much appreciated.

Daniel B. 
Rating:
4.0

None

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Angelica B. 
Rating:
1.0

Worst rental experience I have ever had. Poorly maintained vehicle with safety issues, rear cargo door left unlocked when U-Haul representative handed off the truck and safety sensor warnings on the dashboard. U-Haul representatives at this location in Owings Mills were rude, confrontational and poorly trained.

David A. 
Rating:
4.0

The gentleman who helped me was professional ace patient.

Charlene H. 
Rating:
1.0

Tried getting a truck prior to normal business hours using the 24/7 mobile option through uhaul. Key to the truck was not in the lock box, so I lost 3 hours of move time waiting around for the business to open.

Stephanie O. 
Rating:
3.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer service I have ever had. I had to call several times to rearrange and they were so accommodating. Best staff

Cindy B. 
Rating:
4.0

I WAS SATISFIED 100% THANKS

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

In and out quickly. very pleasant experience

Michael B. 
Rating:
5.0

Just keep doing a great job

Sharlene B. 
Rating:
5.0

I was driving the 10' U-Haul truck and the only problem I had was the sideview mirrors. I could not adjust the sideview mirrors as needed to see properly on my left and right hand sides. I had to lean a little to the left to see properly on the left side. I could only use the bottom small mirror on the right side to see any vehicles to my right. When I did adjust the sideview mirrors they went to far inward due to the bracket. I am a former military bus driver 29/45 passenger bus and the side view mirror were a whole lot easier to use and adjust as needed to see on both sides.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

More 26-foot trucks

George N. 
Rating:
5.0

Customer did not leave a comment.

Grant S. 
Rating:
1.0

The customer service rep ( light skin guy with dreads) was very disrespectful. He said that he did not care about me being his customer and he is only worried about other reservations after me. He refused to answer any questions that I had. He refused to acknowledge me as an customer and he refused he guide me. He was going to charge me double and a half if I arrived a minute late for drop off. This wax a very harsh experience and I will be sure that I will never go back and others that I know because he is rude. His hospitality skills were trash and he tried to make me feel like trash.

Shanelle M. 
Rating:
3.0

Minimal service. Unsettling experience.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Everything was perfect

Tanya W. 
Rating:
3.0

It was a decent experience. No major hiccups. I would use this location again.

Julia L. 
Rating:
3.0

The check in form said the truck had almost a quarter tank of gas, but when I turned on the truck there were only fumes left in the tank. I asked the attendance to look at it and he agreed and said I would receive a gas credit at my drop off station. At the drop off station I turned the truck in with half a tank of gas, however the attendant there said there was no such thing as a gas credit. Apparently a U haul scam.

Donald M. 
Rating:
5.0

Please put gas in the vehicle for the next customer so it would not be a inconvenience for someone

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

Customer did not leave a comment.

Syreeta W. 
Rating:
4.0

Customer did not leave a comment.

McKenzie H. 
Rating:
3.0

The truck can and hold was filthy and stank. The mirrors were nearly impossible to adjust, so it was driven blind. Not safe! The fuel gauge was doesn't work properly, and the fuel didn't shut off automatically, resulting in gas being spilled everywhere when I went to fill the tank. Our governor extended the validity of everyone's expired licenses through July 1st because of covid, but your system wouldn't allow me to rent the truck; my daughter had to come rent it. There's no parking spaces marked where this truck was picked up, so I have no idea whether I returned the truck to the correct space. I had reserved a van, was given a truck with no loading ramp and a higher per mile fee. I have been renting Uhaul trucks for 30 years, and this was the worst experience I have ever had.

Amna A. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The young lady was very polite and helpful, sorry I do not have her name, thanks

Jose B. 
Rating:
5.0

Service was excellent

Linda L. 
Rating:
5.0

Nothing, both Ryan and Frederick were absolutely accommodating in being flexible when I unexpectedly needed an extension with my truck rental! 10⭐️‘s !! Thank You Guys

Lisa L. P. 
Rating:
1.0

The vehicle has a hole at the top and it was raining. Most of my stuff got damage with the rain.

Kenou F. 
Rating:
3.0

Truck was in the gate. Getting it before hours i did not know where the key was. I was prompt to get it out the box and there was no way up but to walk all the way around the building in the rain to get out the gate to get the key

tierra G. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Tameka T. 
Rating:
4.0

The online process was difficult and it took 45 minutes to get assistance to get the van off the lot. People were helpful once available., but I still spent the 1st hour of a 6 hour rental on the lot.

Brian D. 
Rating:
5.0

Back-up cameras, if possible.

John G. 
Rating:
5.0

Customer did not leave a comment.

Bridgett M. 
Rating:
5.0

Customer did not leave a comment.

Shahriar K. 
Rating:
1.0

$19.95 rental but final bill for less than 4 hours of use is $175!! I'm extremely unhappy with U haul! Called customer service and they were not helpful. What a rip-off. Don't waste your time or money with Uhaul.

Lolita J. 
Rating:
3.0

Train staff to be customer oriented and customer friendly.

Renee E. 
Rating:
5.0

Customer did not leave a comment.

Keven G. 
Rating:
5.0

I've used this location for storage and U-Haul trucks numerous times and I've always found them to be very polite and even if there's a minor issue they have no problem helping you out to the fullest of their extent they're really knowledgeable, fourth right, and very understanding with a few minutes being late just don't forget to fill the gas tank back up have a good day

Karen Z. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Nothing. Ryan was very helpful, polite and professional. Very easy process!!

Niall S. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Deanna L. 
Rating:
5.0

I've ALWAYS Had SUPERIOR Customer Service from THIS Location! . . . from Ryan, Jayla and Of Course, the Shop Manager Frederick . . . GREAT TEAM EFFORT!

James L. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer service was very nice and helpful.I would use UHaul for my next move.Thank You

joyce J. 
Rating:
5.0

No changes

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Reginald T. 
Rating:
2.0

Have your employees actually check the gas miles out and damaged with customers instead of being on Instagram all day smoking black & milds in front of your business,

DWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Elisa D. 
Rating:
5.0

I'd like to add that the customer service was very professional. The agents/cashiers were helpful, well mannered, & organized. I really liked their positive energy.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Rachi S. 
Rating:
5.0

I can't think of anything at the the time. Excellent services.

Dwayne B. 
Rating:
5.0

The "check-in" process should be easier. I had to take a picture of my driver's license and do a selfie during the check-in process, including adding additional contact information. All of this could have been done when I received the first email confirm my reservation.

Craig S. 
Rating:
3.0

The app didn't specify that the keys were located outside of the gate. So if I hadn't remembered the code to get back in the gate I would have had to wait until they opened.

Essence S. 
Rating:
3.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Vignesh M. 
Rating:
4.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
4.0

Be sure that the extra equipment requested is available.

Michele W. 
Rating:
2.0

Dropped off early and stil got charged more

Sierra G. 
Rating:
5.0

The truck could be a little cleaner inside and out. The windows were really dirty I could barely see out of them.

TIWANNA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

The service was excellent

deborah T. 
Rating:
4.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Allow us to park in the front under the camera without penalty

Adelle B. 
Rating:
5.0

I had a nice experience. Great location.

Karen M. 
Rating:
5.0

Quick and easy, got my keys got the truck and was out the door in 10 minutes. Returned the truck they said invoice sent to e mail, and I was out of there. I would still suggest bringing your disinfectant wipes and wipe down everything you will touch in the vehicle

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr A. 
Rating:
5.0

For the online check in on returns - most people put the keys in the box first - perhaps make a notation not to turn in your key until the check in/out process is completed?

James F. 
Rating:
1.0

I have been a customer for five years. I rented a U-Haul to put more items in storage. I was also loading items in my car to take back to the house. When I got the truck, they told me I could not keep my car in the back I need it to move it to the front area. I have a handicap and have a permanent handicap sticker. I parked my car in the handicap spot on and they harassed me telling me I could not park there and park on the side. I told him I have a right to park there and they cannot legally tell me not to park there. The manager kept harassing me and bullying me about parking in the handicap spot. I asked where there was another nearby one because I was barely able to walk and I just had surgery on my feet Wednesday. That was three days prior. He then went inside to further talk about me to the other staff members which I thought was very unprofessional. He told me not to also park there because they have older customers that come. He also told me I'm making this all about me. Again very harassing; very unprofessional; and very illegal for him to try to force me to not park in a handicapped zone when I had valid credentials to do so. I asked his name. He told me it was Frederick and he was the manager And I can take his business card. He said that as if he had a sense of authority over me. I told him I will talk to his boss and left her a message.

Michele G. 
No reviews have been submitted for this location.

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