Customer Reviews for Your Space Storage at Ballenger Creek
(U-Haul Neighborhood Dealer)

1,631 reviews

4971 New Design Rd   Frederick, MD 21703
(@Wedgewood)

(301) 682-5661

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(301) 682-5661

4971 New Design Rd
Frederick, MD 21703
(@Wedgewood)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Valerie was very helpful.

Marty B 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H 
Rating:
4.0

Customer did not leave a comment.

LORN H 
Rating:
5.0

Customer did not leave a comment.

BREDELL E 
Rating:
5.0

Everyone that worked there was very friendly and accommodating! I would recommend them to anyone!

JANET O 
Rating:
5.0

The ladies at this particular location are awesome. I've been to other locations but this one is the best by far! They give me such personal sized attention.. they remember me and everything is always ready. Love you Ladies❣️

Monica K 
Rating:
5.0

Have used this location for several moves and for storage over the years. The customer service has been excellent and the staff have always worked to address any issues that may have arisen.

DRAGOLJUB-DEAN M 
Rating:
5.0

Best service I've had in a while. I would definitely use this location again

ANTONIO N 
Rating:
5.0

Customer did not leave a comment.

Jonathan R 
Rating:
5.0

Customer Service was excellent. Thanks guys for making moving day a little more pleasant.

ALEXEI S 
Rating:
5.0

Customer did not leave a comment.

LIUDMILA S 
Rating:
5.0

Valerie and her staff are so helpful and this is a great uhaul location. Please patronize!

KIRK B 
Rating:
5.0

Customer service was perfect

Ahmad R 
Rating:
5.0

Not a thing

Wanda B 
Rating:
5.0

I love this services I really recommend this services

DANIA A 
Rating:
5.0

Customer did not leave a comment.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

Megan S 
Rating:
5.0

The ladies at the counter were very helpful and I was in and out in minutes.

BERNARD F 
Rating:
5.0

Customer did not leave a comment.

Justin B 
Rating:
5.0

Customer did not leave a comment.

Wanda B 
Rating:
5.0

Very friendly and helpful.

Carman A 
Rating:
5.0

I like, thank you for service

Germain A 
Rating:
5.0

The staff were amazing!

Abdul S 
Rating:
5.0

Outstanding service!

JEAN C 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

The customer service was great.

Tylor D 
Rating:
5.0

The ladies are great.

Brenda B 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

All good, pleased with kind service

DANIEL P 
Rating:
5.0

They do a fine job at Your Space Storage on Ballenger Creek

Lawrence S 
Rating:
3.0

First time visiting a Self-Service Uhaul to lift and hook , return and park a trailer in its place. Rarely seen a customer do all the work instead of Uhaul employees. They need to get a trailer robot / powered jack to help move trailers in and out of parking spots instead of asking customers to do it all themselves. Unless this is the new model.

Tariq T 
Rating:
5.0

Very nice people will like to work with the again

nesly f 
Rating:
5.0

Workers were very helpful and accommodating

KENNETH B 
Rating:
5.0

Wonderful people, easy process. 10/10 would recommend

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Carter H 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Nothing! Valerie always treats us well! They are very flexible and go above and beyond! We always go back!

WILLIAM S 
Rating:
4.0

Everything went smoothly with my rental. I can't think of any way to improve the process.

Austin T 
Rating:
4.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Nothing thank you

ALEXANDER A 
Rating:
5.0

Customer did not leave a comment.

Manuel T 
Rating:
5.0

Customer did not leave a comment.

TERESA W 
Rating:
5.0

Customer did not leave a comment.

Clyde P 
Rating:
5.0

Customer did not leave a comment.

ERNEST D 
Rating:
5.0

Customer did not leave a comment.

Wanda B 
Rating:
5.0

Customer did not leave a comment.

Ernest J 
Rating:
5.0

Absolutely professional and courageous service! Strongly recommended!

Sidney F 
Rating:
3.0

Not enough parking spaces to drop off rental.

JONATHAN D 
Rating:
5.0

Customer did not leave a comment.

Anna s 
Rating:
5.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

The woman who helped me was beyond great. She was so friendly and informative, making the process so easy. The truck was clean and perfect for my needs and the price was well worth it. I will definitely rent from this location again and recommend it to my family and friends.

Katherine S 
Rating:
5.0

Customer did not leave a comment.

Rimas M 
Rating:
5.0

Great experience. Very easy to pickup and drop off.

THOMAS P 
Rating:
5.0

Not a thing

Kenny R 
Rating:
5.0

Customer did not leave a comment.

RYAN W 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN B 
Rating:
5.0

Valerie was outstanding to work with and really took care of our needs!

joshua f 
Rating:
5.0

I have been absolutely floored at the high level of customer service I have received from the 3 women who have helped me at this location. I'm afraid I don't know their names, but you have great employees here!

Susan H 
Rating:
5.0

Customer did not leave a comment.

Stuart R 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

The rep, Val was extremely helpful and made things very easy. Definitely a great experience with her help.

tim b 
Rating:
5.0

Customer did not leave a comment.

Jeremy K 
Rating:
5.0

Customer did not leave a comment.

Jeanette S 
Rating:
4.0

Customer did not leave a comment.

Delania K 
Rating:
5.0

This location is fantastic to deal with!

SHARON D 
Rating:
5.0

Customer did not leave a comment.

Stacy B 
Rating:
5.0

Customer did not leave a comment.

Krissten B 
Rating:
5.0

-

Jasmine G 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Staff was amazing as always!!

SHARON D 
Rating:
5.0

Exalant castermer sarvis by staff

sal d 
Rating:
5.0

Lindsey was phenomenal and very thorough explaining everything to us.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

lauren h 
Rating:
5.0

Both front desk employees were great! Van was clean and really helped us out!

Paul W 
Rating:
5.0

Val, Lindsey and Petra are great to work with.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

Stephanie j 
Rating:
5.0

Customer did not leave a comment.

TOM K 
Rating:
4.0

I went to pickup vechicle but key was in the wrong key box. Employee came to work earily and was able to assist with opening the other lockbox to retrieve the correct key for rental. I just needed to wait longer to get this corrected to checkout vechicle.

Cedric F 
Rating:
5.0

Staff very accommodating. Everything was perfect, nothing to improve.

Richard W 
Rating:
5.0

The front desk lady, which whose name i can’t remember but i do remember started with a “P”, was so understanding, kind and respectful. There was some hiccups during my rental and she cleared them up right away and was suuuuper understanding. Ms. P, i hope you read this, thank you for being the kind person you are :)

Alfredo O 
Rating:
5.0

Second time renting a truck, always a smooth experience, staff very helpful.

Jason S 
Rating:
5.0

They have awesome customer service and they’re always very professional and respectful.

JOYCE M 
Rating:
4.0

It all lies with the staff.

Jocelyn C 
Rating:
5.0

Excellent and friendly staff!

Laurence L 
Rating:
5.0

Everything was very fluid, staff was great, U-Haul has sent me several messages on the check-in process however I have yet to see what I've been charged... that would be nice for an improvement.

Mark M 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

saul j 
Rating:
5.0

The folks here are absolutely amazing 100% recommendation them

Eric B 
Rating:
5.0

Customer did not leave a comment.

Bill H 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

Great service

Dejene a 
Rating:
5.0

Customer did not leave a comment.

Samantha E 
Rating:
5.0

Great friendly staff

Faviana M 
Rating:
5.0

I called first and the manager Valerie was very accommodating. We had a very quick check in.

Kelly W 
Rating:
4.0

Customer did not leave a comment.

Sheila G 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
5.0

Customer did not leave a comment.

TAEJUN K 
Rating:
5.0

Customer did not leave a comment.

Sandeep P 
No reviews have been submitted for this location.
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