Customer Reviews for Your Storage Center at Apache
(U-Haul Neighborhood Dealer)

Rating:

2.0

Had the wrong truck assigned to me. The wrong mileage and the wrong gas amount. When I returned it I had to pay extra because what the return location had on the old truck that I was supposed to pick up was not the same fuel amount as the new truck that I picked up. I had no pads that I ordered 6 months ago when I made the reservation. This whole process was a real cluster.

Rating:

3.0

The gentleman was not friendly and seemed bothered that he had to help me.

Rating:

2.0

We got 6 blankets when we ordered 24. $144 in blankets was missing and we were almost charged for them.

Rating:

5.0

keep smiling and being excellent

Rating:

2.0

My biggest issue is I reserved a truck for a time that was listed as open, when I got there at the reserved time the single employee was either on a break or inspecting the storage lot. I don't have a problem with the employee doing their job or taking a break I have a problem making a reservation and then having to wait for half an hour. Don't accept the reservation until someone will actually be available. Ensure the gear shift in the truck works better, it was actually difficult to get the truck into reverse. It took the truck I was given about 45 seconds to start with the key in the ignition so I was worried about actually turning the truck off. The app/website to upload an image when starting out wouldn't allow me to upload an image. The pricing model used nickel and dimes you from an advertised cost of $29.99 up to nearly $80 to use the truck for approximately one hour and less than 30 miles. The employee was polite and good natured, so I don't blame them, they were excellent themselves.

Rating:

2.0

Equipment was missing, i ordered a utility dolley to also use and it was not there.

Rating:

5.0

Nothing

Rating:

2.0

The truck had a oil light on and the truck was filthy!

Rating:

2.0

The system was down, and I was required to have a cell phone to complete the process. The rental ended at 10AM on a Sunday and the place does not open until 11AM, I have to open an app which I have no interest in and process the fact I returned the unit on time using my cell phone instead of just being allowed to return it at 11AM when the place opens - really poor customer approach. I was also forced to purchase insurance which I have NEVER does in my life and I have been renting vehicles for over 50 years - Really poor customer approach!!!!!!!!!

Rating:

5.0

This unit has a problem with the front end suspension. When you step on the brake at any speed over 20mph, the front end shakes horrendously, making you feel like the vehicle is out of control. Along with that, there is s very high pitched whine in the rear end, sounds like a bearing is going out at high speed. Wasn't sure I I would make it from Denver to salt lake City

Rating:

3.0

I needed a dolly and they did not have one

Rating:

4.0

Too many trucks out to park where they recommended, but the staff was helpful and parked the truck.

Rating:

1.0

There was no human to check the truck in and I hated doing the self checkin, and there was not a good place to park the truck. It may require that you parallel park a U-Haul truck. TERRIBLE!!!!

Rating:

5.0

I’m dissatisfied with the pricing and the way I was charged . I am unhappy the price went beyond my expectations .. u-haul says 19.95 but I ended up paying 96.97 .. I felt so shocked.. I’m not going to hire u-haul again

Rating:

5.0

She was great, friendly

Rating:

5.0

Nothing. The experience was good. The young lady to helped us was very professional and friendly

Rating:

5.0

Cerease was super helpful!

Rating:

1.0

I thought I got the truck for a whole day, I was charged for two days even though it was still the same day. Not fair to do this.

Rating:

5.0

Lady at front desk was amazing

Rating:

4.0

The appliance dolly I ordered was not in the truck when I arrived. Fortunately there was someone there who was able to give me a dolly. The Uhaul app continues to be a pain to use. The camera works poorly (somehow it's much lower quality than the native camera on my phone) the workflow is confusing and I had to restart the check-in and check out process multiple times. The geofencing when checking out is too "tight" and it wouldn't let me check out where the truck was parked (about 100 yards away from the office), I had to drive the truck to the office to do the checkout and then had to move the truck back to it's proper checkout location.

Rating:

4.0

Sweet little gal working the desk was so very helpful. Answered my questions calmly and knowledgebly. Such a pleasant gal to deal with.. van was not necessarily clean interior wise but did not affect anything. Van worked well for my purpose. Nice vehicle.

Rating:

5.0

- Indicate any dings you are already aware of - saves us extra photo-taking time. - full tank to start for all renters.

Rating:

5.0

The customer service rep at the front counter was wonderful!

Rating:

5.0

Parking is a little tight here at this location. It would be good to know where to return the truck when there's nearly full street parking. The folks at this location are great. Pleasant and helpful!

Rating:

5.0

Nothing. The ladies at the facility were very professional and efficient. May have been one of the best rental experiences I have had.

Rating:

5.0

This facility is by far one of the best facilities I've rented from. The person helping me was absolutely wonderful: she was professional, courteous, a pleasure to interact with, cheerful...top notch employee! I only wish more of your facilities had people like her working there.

Rating:

3.0

More on-site parking for customers' personal vehicles.

Rating:

1.0

I reserved a dolly and 4 wheel cart. They did not have any when I arrived. Caused issues with my move. Had to locate them at another location and delayed my move. I have still not received credits for misc charges not owed.

Rating:

4.0

The representative at the location was great, super friendly and helpful. Inside of the truck was pretty filthy and I had to drive to another location to get the dolly

Rating:

3.0

The app wasn't working which was irritating. Had to login to my browser to get location to work. I also took all the drop off pictures and then all said "something failed" and it wanted me to take all the pics again. The app for Android needs work.

Rating:

5.0

Service was excellent.

Rating:

4.0

I loved your secretary Ebony. She was quick and knowledgable

Rating:

5.0

Evony (sp?) was very friendly and helpful. She finished our reservation and even showed us how we could pick up or drop off the truck outside of the storage business hours if that was more convenient for us. Great customer service!!

Rating:

3.0

Staff was kind and courteous but not always on site or available.

Rating:

1.0

Your manager and employee are extremely rude, loud mouth, think they are tough black woman.

Rating:

3.0

I was very uncomfortable providing a copy of my driver's license over the open, unsecured internet. The link was not secure, but the web page may have been. Https was not consistently used to complete my order. I feel that uhaul doesn't give a hang about my personal security.

Rating:

5.0

Great front desk ladies..super nice and helpful

Rating:

4.0

Make it known that office closes early and you need to check in the equipment yourself. If you lock the door and drop the key off no way to take pics as requested app kept resetting.

Rating:

3.0

The scanner for the back of license did not work, resulting in a delay. Also there was no number on the front left side of the drivers side indicating which vehicle was mine, creating a lot of confusion.

Rating:

2.0

The facilities hours were until 2pm. My pickup time was 1:45pm. I arrived at 1:50 and could not get your app to work. The lady said she was leaving and to use the app, and was frustrated when I could not get it to work. She could not get it to work either and said she would have to check me in manually. She then told me that in the future I should just call you if the app didn't work (I guess she was put ot to have to actually stay until 2pm.) I had declined the $15 coverage, but she added it when she checked me in without telling me she did so. Also, I requested a furniture dolly. When I opened the cab and saw a dolly I just closed it again; it wasn't until I got to my apartment that I found she had put an appliance dolly in the cab, instead. I couldn't use that dolly and had to go to my work to grab a dolly from there. So, I paid $7 for a dolly I couldn't use and $15 for insurance I did not want. I won't be going back to this place again.

Rating:

4.0

I was charged a $20 after hour service fee? Please explain that to me?

Rating:

4.0

Have all rentals available at one place when reserved that way

Rating:

4.0

The process of getting a truck and using the app is a pain. You shouldn't have to download an app to rent a truck.

Rating:

3.0

Online return sucks

Rating:

1.0

First and last time I will ever use U-Haul services again. Spent 45 minutes on the phone dealing with 3 different people which could not solve the issue as to why i showed up to get my rental and the truck wasn’t there. i was directed to another location 10 minutes away after all of that which put me over an hour late while movers waited at my house which cost me an additional $130. Then I had to spend 35 minutes dropping off the rental because the system was still showing i needed to return it to the original location that didn’t have the U-haul in the first place. Overall, an extremely frustrating experience from beginning to end, on top of losing money as well as being 2 hours late to work due to U-haul issues. I was told a manager would reach out to me about this and never heard from anyone. It’s ridiculous to be charged full price after I wasted half my time that I should’ve been moving, but instead figuring out how to get a truck

Rating:

5.0

friendly and the process was very easy

Rating:

5.0

Honestly, I dont know where to begin. This location was fine and the staff was very helpful but UHAUL really screwed me over. They moved my pick up location on the day I was to pick up my truck to a place that was 45 minutes away. I rescheduled with the movers that would help me load and unload, took a Lyft to the location that was $70, arrived late because the Lyft driver was slow and found that they had cancelled my reservation in the meantime. I could not call the location to say I would be late because it was closed, I don't know how a closed location cancelled my reservation. I was in the middle of nowhere, no staff at the location, and called in to find out what was going on. They told me I needed to make a new reservation at a new location 25 minutes away. I rescheduled the movers again, took another $70 Lyft over, and rented at this location. It cost me $140 to get this UHAUL because of all these shenanigans. The kicker is that the second location was actually closer to my original starting point than the first one. All in all it was a terrible experience and the staff members I talked to on the phone were unhelpful and, at times, hostile. I do not recommend renting with UHAUL but I don't want to malign the actual on location staff here which is why this review is five stars.

Rating:

4.0

Pickup and return a little awkward and time consuming.

Rating:

5.0

Part of the driver’s side mirror was cracked when I picked up the truck. This should be fixed.

Rating:

5.0

Truck was very low on fuel, I had to stop early during my move to refuel which messed up some of my move timing

Rating:

1.0

Be more customer focused. We did not realize that the entire renting process would be on our phone. When we realized we had to do this, we were at the rental location standing at the counter. We were struggling and then there was an internal computer error on the UHaul computer side and the attendant did nothing to help. She watched us struggle and told us she could not see the transaction from her computer. We finally got to the end of the process and could not hit the final button because the system froze. Out of exasperation I asked if she could help and she said, "Oh yeah I see it here you are good now". It seems she could see something on her side after all. We just wanted some help with the process and it was very frustrating that she let us struggle. I might add that, we were the only customers in the room and the phone did not ring for her.

Rating:

4.0

The man bile pickup system is very cumbersome and not easy to use.

Rating:

5.0

The U-Haul location provided excellent service. I was able to get the truck that I needed. I was one hour late. I didn’t know it but they still allow me to keep my reservation. There’s nothing more that I can think of to help improve the service that I received. It would’ve been nice to receive any kind of military discount.

Rating:

5.0

Keep up the good work - Staff was great, equipment was very good.

Rating:

5.0

Spot on as usual!

Rating:

5.0

Everything went perfect.

Rating:

3.0

The online app is buggy and the process for check in and out is really bad.

Rating:

2.0

There is so much to love about this location, but the last two times I rented it, I get it with the tank almost on empty. I put gas in so I don’t run out of gas but typically overfill so I’m buying gas for the next person. It’s not easy to guess exactly how much I’ll use. Better safe than sorry. But not fair to customer. Last time they charged me for not filling it but it had more in it then when I picked it up. They refunded $12.50 after I called. But I put over $20 in it. The cab while it looked clean reaked if what smelled like dog poop. We had to drive with windows down. I really like the people here but I still have to be honest about these things.

Rating:

1.0

Appliance dolley wasn’t there When we were returning the truck there was absolutely no where to park. We wasted over an hour trying to figure out where to park the truck /on the phone with U-Haul. Horrible experience. Do not rent at this location. Ps we ended up parking the car in a handicap spot by the office of the storage unit… the truck was protruding out which stresses us out but again, we had no other option.

Rating:

4.0

The truck was just really dirty on the inside. But it ran well and was an easy process

Rating:

3.0

The app would not load so I could not properly check my truck back in. I finally had to go ask someone inside for help which was the first time any part of the truck check-in/out process went smoothly. While the facility itself was nice, the hassle of dealing with the app not loading and spending over 1 hour on the check in/out process is enough I will be considering other truck companies in the future.

Rating:

2.0

Get your I.T. people up to speed. Your app sucks, wasted 45 minutes with glitches in the mobile phone pickup circus. Also I rented a furniture dolly and an appliance dolly. I received a utility dolly and furniture blankets…that stuff shouldn’t be rocket surgery…

Rating:

5.0

Make sure the gas gauge is reported accurately. I was told it was at 1/2 but it was at 1/4. Sure hoping I am not charged.

Rating:

3.0

The blankets provided were scattered all over the back of the truck.

Rating:

5.0

UHaul app doesn't work well but onsite staff was very helpful.

Rating:

5.0

All good people we very helpful

Rating:

3.0

The cargo van that I rented wasn’t clean in the inside, it was cleaned I. The outside only. The Cube Storage location where I picked up this vehicle works limited hours, just 10am to 4pm from M-F and few hours in the weekend. I picked this cargo van on a Monday at 10am but I wished I could have picked it up at least and 8am and could return it by 6pm. The U-Haul rates are very competitive compare to other similar businesses

Rating:

4.0

Quick and easy after hours drop off. A little dark, but it was fine as I had a friend with me. Easy to find key drop off and easy to complete the after hours return.