Horrible customer service. The lady working at the counter was rude, not helpful, and appeared annoyed that I asked questions. I was unable to leave my car parked in the parking lot because, â€œThere is no roomâ€, yet there were no other cars in the lot besides the employee's and there were no customers because I had picked up the one and only truck that was there. I would not recommend this location based solely on the employee I was in contact with.Angela S.
Customer Reviews for Your Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARIA F. | Overall Experience
Customer did not leave a comment.MARISELA F.
Everything was quick & easy Equipment all worked well Smooth sailing Thank you!Jose R.
Please let people know before signing a lease that you increase rent throughout the duration of said lease.Amanda P. | Overall Experience
Thank you so very much Veronica has a wonderful team! I have been a customer for years at this location The staff made everything so smooth Thank youCINDY R. | Overall Experience
Customer did not leave a comment.Delfino G. | Overall Experience
Customer did not leave a comment.ELENA E. | Overall Experience
Hire a new staff. Staff was very unprofessional. Customer service was trash.J-Shamma T.
Great customer serviceMATTHEW B.
Customer did not leave a comment.RAUL G.
Customer did not leave a comment.TIARA A.
The staff was great but the UHaul app IS HORRIBLE.MARIO H.
Absolutely not. I will never recommend this location. Very, very, bad instructions. I lost (wasted) an hour and a half today because of their terrible directions. The mobile pickup was handled very, very, badly!! Terrible instructions! Terrible, terrible directions!Shawn O.
Customer did not leave a comment.Elena E.
The truck performed very well. It had dog hair in it, and had a nasty intermittent smell. It did the job, though. Not unhappy, but there is easy room for improvement.Keith M.
you guys are always the best!!! thank you for always being right down the street lol you guys make life more efficient!!!Renee J.
Keep up with the excellent services.Liberato P.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.SANDRA T.
Customer did not leave a comment.Lewis A.
Rented a dolly that was never given. Uhaul truck had a check engine light and the person working turned off vehicle and turned it back on and said we were fine. We were traveling from Texas to Illinois and basically putting our life in the line while we were moving for 18 hours. Vehicles alignment was also having issues vehicle was swerving in the road and vehicle was shaking I would like a discount due to this issue since we risked everything.Peyton L.
Uhaul truck looked dirty from previous use. Wrappers and dirt on the floorboard. Only complaints.Eduardo F.
Better customer service.Aundria S.
Customer did not leave a comment.JEANELL B.
Customer did not leave a comment.MATHEW S.
Customer did not leave a comment.LINDA G.
The truck seemed like the transmission was going out so it was not in tip top shape,and the online checkin app didnt work so we ended up paying the 20 processing fee because of it.Rosemary A.
Customer did not leave a comment.David G.
Customer did not leave a comment.DENNIS V.
It took longer to use the uhaul app process. I used it because I thought it would be quicker than doing the process at the counter. Next time I won't use the app and won't recommend it unless it's improved.Bonnie M.
The only issue was the small parking area.....Latonya B.
no look at notes no uhaul recommendation from me - I work for government 31 yrs this is unprofessional and intent to pass this on to my intent to pass this on to my this is unprofessional and intent to pass this on to my business associates wayne from corporate was only person that was professional and helpful general manager in corpus what rude and uninterested in my situationLinda L.
KEEP DOING WHAT YOU ARE DOING.Rolando H.
Customer did not leave a comment.Neysa C.
This store location was the third pick up site identified and provided the truck and was 10 miles from the starting apt location - Had the procedure been to contact the de Zavala store then the truck could have been reserved at the preferred store location.Scott W.
Hello, Reference contract number 24821535, I was billed $10 for appliance dolly and $7 dolly. Attendant at storage facility stated he did not have an appliance dolly and I only used the $7 dolly. He stated he could not fix contract since order was done through app. I'm requesting a $10 credit for no appliance dolly. Thank you, Trinidad Manriquez 210-569-9890Trinidad M.
great customer serviceRobert V.
The man that helped me was so nice! He made sure I was happy when I left! Thank you so much!!Reina J.
They are very flexible to our needsFred P.
Very friendly and clean! Great experience after a very long 2 days of moving. Staff was helpful and kind.Veronica G. | Reservation
The location was good and the staff was friendly. But I will not be using uhaul again because when I turned it in I was charged a mileage overage that I shouldn't have had. Either the original mileage was incorrect or the estimate was wrong. Regardless, I will rent elsewhere moving forward. This was my third one-way rental in about 6 weeks and I've always turned equipment in timely and in good condition.Terry K.
Customer did not leave a comment.manuel C.
Customer did not leave a comment.Kirk G.
Everything went so smoothly! All our questions were answered and the pick up was simple.Susan K.
Customer did not leave a comment.Juan G.
Congested parkingAndrew T.
Customer did not leave a comment.Jessica A.
The staff were friendly and professional. We had an excellent customer experience.James N.
Customer did not leave a comment.Andrea S.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Leigh D.
You switched the location and it costs me more in mileage. If you are the one changing location, you should compensate me for the extra miles and time. It is unacceptable that you charge us.Judith J.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.terry M.
These comments are directed to uhaul and not to this specific rental location. Overall, insignificant in my overall experience. I got the truck and worked with awesome people to get it. Renting was smooth and painless. Highly recommend! That said... 1. The website was straight forward and simple in creating an appointment and checking in; however, navigating it to make changes was not as easy. Finding a phone number or email to directly communicate to the rental location became frustrating. The requirement to make changes by the day before pickup felt restrictive in my overall needs for the rental. 2. My reservation was canceled (not by me) 30 minutes after it was scheduled. Honestly, not a problem. I just wish that was a little more clear when making the appointment. 3. The website was not up to date on where my rental was available for pickup. I called beforehand and was told my reservation location had no trucks at all as they were under construction.Wesley S.
last time the truck is a little dirt on the floor and doors need a lub on they and the rest on service god and the price for rental a truck is nice and affordable,thanks guys make me my next rental with yoursandres f F.
Well, maybe if the entrance to the facility was not on a very busy street.grover L.
From the online site, it was not clear that the location had nothing other than the truck. I needed additional items that were only available at a full service store. The truck was in good shape and I drove it 1300miles in 3 days.James H.
Customer did not leave a comment.Willis K.
Customer did not leave a comment.JOEI J.
Customer did not leave a comment.William H.
Outstanding customer service. Way to go team!Mary A.
Customer did not leave a comment.Ken J.
Everything was running smoothly until employee could not open keypad lock in the truck delaying departure. Take time to train employee on that matter.Juan M.
The courtesy with which the staff treated me (Veronica and Stephanie) was exceptional.But the truck I used, ID - DC3310K, had not been properly maintained. While it drove well with satisfactory comfort level in the cabin, IT WOULD FAIL DMV's INSPECTION for the following reason: the headlights were completely out of focus with the high-beams non-functioning. My return drive was at night using 290W to 281S from Austin to San Antonio. This route is not lit up like an interstate and was thus harrowing to drive on in this truck. I had not been informed of the defect when initially renting the truck but I did inform Stephanie of the problem after I returned the truck. I believe she made a note of this and I hope the defect is fixed. But the onus is not on her. It is on U-Haul to ensure all your vehicles are safe for the customers.dennis C.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.lydia B.
Customer did not leave a comment.Angela M.
Customer did not leave a comment.Monika W.
Customer did not leave a comment.julia D.
Empyolee was absolutely great to work with.Michael B.
Customer did not leave a comment.YVONNE Q.
this is a storage unit/minimal uhaul rental place, was told I would need to drive to 2nd location to get tie down straps. Requested they (uhaul) they do that for me as I was flying in from out of town and arriving directly from airport to pick up uhaul. they couldnt do that. purchased tiedowns from home depot. they person I talked too was on 1 800#frank G.
Customer did not leave a comment.raymond A.
Customer did not leave a comment.Dolorales M.
Thank You!Alvaro G.
Keep doing what you have been doing. I must confess that the agent at 6414 San Pedro was very cordial and polite and through our interaction and he made sure my needs were met... will recommend anyone at anytime to this location-reginald L.
When you rent a unit out for a daily rental, don't charge 2 days because you kept it for 8.5 hrs, a day is 24 hrs!!!!!! Or charge by the hour then.John P.
Learning how to streamline the wait time.Kim G.
Customer did not leave a comment.Melody R.
The drive ways would not accommodate a 26' truck and after finally managing to get the truck to unit the man tells me that the facility is not designed to accommodate trucks over 15'. If he had told me this when I showed up I would have changed storage locations.Norman B.
Good and fast servicecassandra E.
Customer did not leave a comment.Robert H.
Good serviceMaria E.
Customer did not leave a comment.Roy K.
Thank you very much for assisting me today. I know that the chips were stacked against you, but you went above and beyond to help me out. I really appreciate the professionalism and courtesy you extended. Thank you again!John U.
Customer did not leave a comment.katherine T.
I was charged an extra day, but they refunded the charge once they realized there was an error.Lisa S.
Customer did not leave a comment.Rosa G.
Good experience overall!KAREN N.
All was wonderful! Staff was very friendly and helpful. Will go back to this location next time a truck is needed!!Norma G.
Really don't like after hrs drop off,was told return time was 9am,but office was closed till 10 am,checked acct to see if cleared online at 1150 am,still not processed,called location,left to voicemail,going to stop by n make sure to receive receipt.MILDRED E.
Have more truck availability. I used a 15 foot truck when 10 would do because I was crunched for timeJOHN M.
Customer did not leave a comment.SAYCHA M.
Customer did not leave a comment.Adolfo M.
Could not have gone any better, the guy that helped us out was cool and helpful. Great customer service!DEMETRIO T.
Customer did not leave a comment.SHARON O.
Excellent customer service!RUDY G.
Awesome and quick experience! Thanks!CYNTHIA B.
Great Customer Service!Antoine F.
My only comment is that it did take quite a while (25 minutes) to get through the software for the rental process.DALLAS S.
Customer did not leave a comment.STEVEN L.
Excellent customer service at this location.Rodolfo R.
the muffler needed repairedCHRIS J.
The storage area was a little dirty but not bad. The manager was patient and helpful with explain the storage agreement and operation as I was a first- timer.ISLIAH D. | First Impressions
Customer did not leave a comment.EMILEE R.