No issues with the trailer I rented. Drove over 3500 miles and no issues.BRIAN J.
Customer Reviews for Your Way Auto Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was redirected to this location after trying to log in for over an hour at the location I was supposed to pick up from & being on the phone with customer service for an additional 34 minutes. This location was 20 minutes (in the opposite direction) from my other pick up point so that added more mileage & more gas returning it. I lost over 2 hours of loading time, which caused me to lose 2 hours of the help I had arranged for, which in turn made me have to move more by myself & the loading to carry over into the next day. Of course the next day was POURING rain all day causing me to have to keep the truck an additional day. Usually I have good experiences with U Haul but this was a total mess. Nothing against the location I ended up renting from the reps were nice but the rest of the experience was highly disappointing.JESSIE Y.
The customer service lady came in on Sunday a day they are normally closed to help another customer making it even easier for me to turn in our trailerRobert L.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Tracy S.
Super helpful.very nice peopleTimothy F.
Was overcharged $80 ($40x2) for "wrong destination" charge. Both contracts (vehicle and trailer) indicate Your Way Auto Mart as drop off location. At no point did I receive an email or phone call to indicate any change. Need an explanation.JEREMIAH W.
Customer did not leave a comment.George J.