The pick up was excellent, The office manager was a huge help and helped me attach the trailer, as I had never done it before. I will be using them in the future.
Debbie G
Your Way Auto Mart Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hope Mills, NC 28348
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It's not the location, the equipment or the personnel that garnered the two star rating. It's the after hours pickup. It took me over an hour to finally get through the process. The U-Haul app would not let me start the pickup process. I had to call U-Haul and then it took 30 minutes for them to get me to the point of using the self check out. At the end of the process I was directed to the lock boxes to pickup the key to the truck. Imagine my surprise when the lock box number was I was given was 5-6 numbers long and the boxes in front of me were numbered 1 & 2. The locks on the lock boxes were rusted to the point I had to spray them to WD40 to get them to work.
Thomas RAll.good.
Barry WThe app is horrible!!!!
CHADWICK MThey charged me for 3 gal of gas when I returned the truck where I received it , and they charged me for 1 mile extra when I returned it within my allotted miles. The vendor did not discuss any charges with me; he did not walk the truck over with me; he did not even ask my name; he just took the keys. I returned the truck at 2 pm, and he just said he would check me in; it was a one-way trip right. Then, I checked my email tonight, and I am billed for 14.79. That's stealing. I got an email at 6 pm, but I returned the truck at 2 pm. I am not sure what kind of scam is going on at this location, but someone needs to refund me $14.79. Uhaul do better; this vendor is stealing from your customers. I am very upset; i have done a lot of business with Uhaul in the past, but if this is how you allow vendors to do your customers, we will not be doing business in the future.
Kimberlyn B