They seemed annoyed that we where there.
Raul B
Customer Reviews for Your Way Auto Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lied to me and my grandmother about getting $200 back if i returned it to Hendersonville NC .
SAMANTHA WThere was no one there due to timing , but great location for me to drop with ease.
REGGIE MI have no idea because extra charge is never expected
Thuan VNot only was this location closed when I arrived to drop off the trailer, even though I arrived before the hours posted said it would be closed, I was charged a cleaning fee when I dropped off the truck exactly how I got it! I sign up to do Uhaul a favor by dragging a trailer back with me and the thanks I get is a 25 dollar cleaning fee? That is low especially coming from a location that looks like a run down used car lot that sells lemons! Would never do business with them even if they were the only uhauls in town!!!
Jonathan AIt would be nice if the attendant was actually there when we picked up the equipment. Everything was done over the phone. The trailer had a broken strap, the attendant had poor communication, and the tire pressure was low.
HANNAH SThis location is great. The people running it helped to solve the mistake of the U-Haul Moving & Storage at Durham Chapel Hill. I was able to return the truck smoothly with them after wasting hours with U-haul customer support live chat and over the phone.
Gerardo RFriendly/helpful staff. Very easy process.
Erik MGreat customer service
Curtis KThe pick up was excellent, The office manager was a huge help and helped me attach the trailer, as I had never done it before. I will be using them in the future.
Debbie GIt's not the location, the equipment or the personnel that garnered the two star rating. It's the after hours pickup. It took me over an hour to finally get through the process. The U-Haul app would not let me start the pickup process. I had to call U-Haul and then it took 30 minutes for them to get me to the point of using the self check out. At the end of the process I was directed to the lock boxes to pickup the key to the truck. Imagine my surprise when the lock box number was I was given was 5-6 numbers long and the boxes in front of me were numbered 1 & 2. The locks on the lock boxes were rusted to the point I had to spray them to WD40 to get them to work.
Thomas RAll.good.
Barry WThe app is horrible!!!!
CHADWICK MThey charged me for 3 gal of gas when I returned the truck where I received it , and they charged me for 1 mile extra when I returned it within my allotted miles. The vendor did not discuss any charges with me; he did not walk the truck over with me; he did not even ask my name; he just took the keys. I returned the truck at 2 pm, and he just said he would check me in; it was a one-way trip right. Then, I checked my email tonight, and I am billed for 14.79. That's stealing. I got an email at 6 pm, but I returned the truck at 2 pm. I am not sure what kind of scam is going on at this location, but someone needs to refund me $14.79. Uhaul do better; this vendor is stealing from your customers. I am very upset; i have done a lot of business with Uhaul in the past, but if this is how you allow vendors to do your customers, we will not be doing business in the future.
Kimberlyn BRented over a Holiday weekend and wanted to return the trailer early but because I was uninformed that a person does not physically have to be present to turn trailer in. There was a phone number on the door however when I called no answer so I maintained the trailer for an additional day due to a lack of understanding of how the process works. If the camera is the check in then someone should have probably answered/returned my call when I pulled in on the 4th of September 2023 and then exited with trailer due to not wanting to leave it without gaining credit. Overall happy with the equipment and service, but please refer to comments.
Kevin LThe staff was helpful and provided many answers to move. Wonderful personality and professional. Thank you for making my move less stressful
Esteban GThe person who helped us was polite and patient. She was very helpful
DAISY LGreat experience
byron dWe wanted a 20 foot truck and got a 15 foot truck. We didn't realize this until we had half of our stuff in the truck. We could not fit everything into the truck, so we had to go back to Fayetteville NC the next day to rent a 10 foot truck and bring the rest of our stuff back to Gastonia NC. We had to put more money out then we should have had to.
Everett DThis was a very helpful team. Answered all my questions and were transparent about the rental process.
Mariano MOur van was on empty.
DAPHNE FCustomer friendly, positive attitude and hassle free.
Rick SNo one was there...dropped key in drop box..spoke with someone on camera device attached to nuilding
Laura RTruck has no gas fuel like it’s has to be !
CRISTHIAN GVery friendly.
Robert MI only used it one day
GLENN SThese guys were so nice they allowed me to drop truck and hauler at there place and checked me in. After a 33 hour drive and unloading a 26 ft truck I was exhausted so I appreciated them very much
MARION CNo issues with the trailer I rented. Drove over 3500 miles and no issues.
BRIAN JI was redirected to this location after trying to log in for over an hour at the location I was supposed to pick up from & being on the phone with customer service for an additional 34 minutes. This location was 20 minutes (in the opposite direction) from my other pick up point so that added more mileage & more gas returning it. I lost over 2 hours of loading time, which caused me to lose 2 hours of the help I had arranged for, which in turn made me have to move more by myself & the loading to carry over into the next day. Of course the next day was POURING rain all day causing me to have to keep the truck an additional day. Usually I have good experiences with U Haul but this was a total mess. Nothing against the location I ended up renting from the reps were nice but the rest of the experience was highly disappointing.
JESSIE YThe customer service lady came in on Sunday a day they are normally closed to help another customer making it even easier for me to turn in our trailer
Robert LSuper helpful.very nice people
Timothy FWas overcharged $80 ($40x2) for "wrong destination" charge. Both contracts (vehicle and trailer) indicate Your Way Auto Mart as drop off location. At no point did I receive an email or phone call to indicate any change. Need an explanation.
JEREMIAH W