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NINA S
Customer Reviews for Yourspace At Bayside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facility was extremely clean. Staff was very helpful, Corey in particular was very helpful in my after hours drop off and refueling options. Thank you again.
DAVID CHad a great rental experience and would recommend this site for clean trucks and easy experience. I did feel that it was much more expensive for a typical 2 day rental based on lots of previous rentals. 20ft truck for 2 days for over $400 was pretty expensive .
L PGreat experience!!
Harold RA real U-Haul / storage facility. The person on duty was friendly and helpful. I was checked out in no time.
Michael SThe office staff was very friendly and helpful. Thanks.
GLENN TThe customer service was excellent. I was called to confirm the day before. The girl I spoke with was very informative The app provided all needed information. Dropped off the truck with no problem and even got stockings for the kids
Susan SI plan to be moving my storage needs to this location ASAP
Victoria MPlease see above. Over the top helpful!!!!
DANIEL WAbsolutely a great experience
JOHN PThe staff was very kind and friendly and super helpful. I couldn't have imagined it would be so cost-effective and simple to move. I would definitely recommend and use this rental service in the future.
RAYMOND WVery happy with truck and customer service, would use them again
Brian CGreat people at this location.
ERNEST FWhat makes this experience so good is the people. Let’s face it, a trailer is a trailer but the extra effort and personal touch is what makes all the difference. Thank you!
WALTER LVery easy and great service too. The truck was in great shape
Gregory KThe gentleman was very friendly and efficient . very appreciative of a quick and easy return
Matthew FJust a few minor observations: - reserved a furniture moving dolly (low level, on 4 wheels), but was informed that one I reserved the day before had been given to another customer just minutes prior to check in; was advised to try the Large Appliance (metal, 2-wheel dolly) - which came at an extra cost; but this dolly was completely useless and would have damaged furniture if used (so it was a complete waste as part of my rental) - I would like my Credit Card (used to pay for the vehicle Rental) to be Credited for having been duped into trying a more expensive dolly that was of no use and not what I specifically reserved (and was available) the day before - Upon entering the vehicle I had to remove and store a cardboard Advertisement in the windshield - shouldn't that be removed prior to giving a customer the keys to the vehicle? - The Passenger's side door to truck was locked, but no one ever checked to see that it wasn't completely closed. Had to pull over to exit the vehicle and properly secure the door
David KExcellt in all resspects
Hugh HAs always, service and associate were outstanding.
MARK BCustomer service A+ Equipment A+ Great experience with Your Space Bayside!!
JEFFREY Pgreat service and good equipment. Will be using them again
LINDA MGentleman was very helpful explaining how drop off worked. Facility was clean and professional. Received drop off receipt in a timely manner.
Timothy KWe rented a furniture dolly which was unavailable when we picked up the vehicle. The back had not been cleaned but the gal picked up the trash on the floor. The receptionist was very pleasant and helpful.
Margaret MGet new employees who actually help people.
Felix VThere was a long delay picking up the truck. GPS could not get me access to my account to pick up the truck. When returning the vehicle, my driver was kicked out of the site to complete the return. I had to call Uhaul both for picking up and dropping off. It was not an easy or fast process. And I did not get the size truck I requested, and they wanted me to drive over 20 miles to pick up at a different location, otherwise downsize, which I ended up having to do, which created another problem.
Robert HI have never had this type of experience before at a U-Haul facility where I was told to find my trailer myself and hook it up to my vehicle myself. I had to maneuver the trailer between to trucks to get it to my vehicle, hook it up myself and when I returned the trailer I had to unhook it myself. I'm 69 years old in pretty good shape but there's no way I should be doing this myself. So you asked me if I Would you recommend this location to a friend? Not a chance. I'm not a complainer but this is Not expectable.
DANIEL LAll good.
RICKEY SEverything was easy!
Lisa KThis location always seems to have the equipment I need on the days that I need it. The staff is courteous and check in is always smooth. The convenience coupled with service makes this a Must-Have option. Thanks
WALTER LVery efficient. Very pleasant experience.
ROBERT HNewer truck
DAVID DCalled day before to see when they opened. Arrived at that time to fine nobody. Ten minutes later they arrived. Was told i needed to take the trailer off and leave it.
Daniel DNew, Clean facility and equipment. Convenient for the Ocean City area.
RAYMOND CThe Frankford, Delaware location was very clean, the staff was very helpful and polite ,and my experience very smooth.
Joe CThe staff was friendly, helpful and polite.
RICHARD MToo much repetition in filling out forms when you have already submitted it on the app.
Grant GIt's always good to open u haul early in the morning. Definitely before 9. Service was excellent.
MARY NNone
MICHAEL MThe tail lights didn't work on the trailer
WILLIAM BI needed a 9 foot cargo van for a 4 hour trip to Baltimore and I was shocked that my reservation was upgraded to a 15 foot truck that got 10 miles to the gallon: this cost me $60 in gas. The truck was only half full when I began the loud trip.
DAVID HAssociate at the U-Haul in Frankfort DE. (did not get her name but she had red hair) was very pleasant and professional. I was able to drop the truck off 1 day early. Would recommend this location to anyone looking for a U-Haul pick up or drop off.
Joe MYour representative, Marella Miller, was very helpful, professional.
WILLIAM MI really love the new location in Frankdord DE. The young lady was friendly, knowledgeable, and efficient.
Suzanne OScheduled for pickup at JS Bennett Millville, arrived and no truck. Called U-Haul number and was assigned to Bayside. Delayed move by over 1 hour. This should never have occurred. Should know location of truck, made reservation month earlier.
Allan FExcellent customer service.
Paul GIt was all spilt in the back of it then they try to blame me for it, and I did not use it, but to tow my camper
SHALOMB DDidn't receive help. Did all through app which I like. Again, the location was further than what I originally chose so another hour was wasted and gas because the location was changed for drop off.
Barbara BWe did not learn until later but the leaf spring on the trailer was broken -
BRUCE DTruck had 156,000 miles on it. Smelled of smoke! and seemed that starter was failing. The associate at the front desk was professional and efficient and supportive.
PHILLIP GThey were a hour late opening, with no contact from them explaining why. This was completely unprofessional and extremely inconvenient and just down right rude
matthew S