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cara t
Customer Reviews for Yourspace Storage at Nottingham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged for coverage I did not need.
Joy PThe representative that supported me was outstanding. She was very personable and answered all my questions and provided all the necessary information that I needed. Would highly recommend this facility.
Robert SRent from Your Space for your truck rentals. A wonderful rental experience from start to finish. Just want to say thank you so much!!!
TINA KI was so busy taking pictures of the exterior that I never thought to take pictures of the mileage! They bulled me for 100 miles!!! I literally went 10 miles! I didn’t even have to fill up the gas tank! This place is a ripoff
PETULA WGreat staff at the location. Super easy pickup and drop off process. I’ve rented two trailer types from this location and both times have been great.
Christopher TVery friendly staff at Yourspace Storage. Alexis and Ryan helped to make everything easy which made for a great experience overall. I will highly recommend them to anyone I know who will need moving and storage. Thank you so much!
Edward DI think improving the actual reservation system would go a long way. I had a reservation booked that mysteriously got lost. The team was super quick to get another reservation started for me, though. Luckily, a van was available... but what if it wasn't and I was just out of luck? It was a little annoying to have to go through the reservation process again because I was moving and on a time crunch. The equipment was in great condition, easy to use. 10/10 Service. 4 stars because of the hiccup with the reservation.
JUSTIN TThis location goes well above the "Excellent" rating. Rental Prices are the same at all locations; what makes this location outstanding is the People! They are the best when it comes to Customer Service, caring about the equipment they rent and the care and pride of their facility, it is spotless. I am a returning customer and will continue to be. Thank you Bobby and your team! See you guys soon.
Dennis GGreat customer service which made for a smooth pickup and dropoff
PAUL BThe representative was very helpful and pleasant to work with.
Kevin AN/A
Samuel GThe front desk staff was extremely rude and unprofessional. She displayed a bad attitude and was not helpful at all. Very disappointing experience. And the truck not clean
Rehan AVery friendly and helpful staff. Easy process all around.
Chelsea TEverything was good. Truck parked at a good location. All I had to do was drive out. Staff.was great. Explained the process.clearly and made it easy.
Fauster AClean, bright facility. Excellent customer service. .
KIMBERLY CThe renting facility was great. No issues. Very helpful!
Daniel BLocation was great.
CODY AMake sure that all rental equipment reserved such as hand trucks, furniture dolly, etc are on the truck at time of pickup.
Mark JI rented the uhaul and my son dropped it off on Sunday at the wrong location. We were charged for two extra days, wrong location fee. I will Never recommend rental from your location unless our funds can be refunded. This is broad day stealing. I agree we make a mistake but to pay over $300 in times like this?
RUVELLE BEasy pickup. No complaints.
CHRISTOPHER TThe young lady at the counter was so friendly and had excellent customer service. She did introduce herself, however, I can’t remember her name. This interaction took place at the 8121 Belair Road. She worked on Sunday 6/29/2025. She was quick, very informative, explained the added insurance. Reminded me of gas fill up. When I returned she was watering the flowers outside and quickly met me and asked how my move went. U-haul is very lucky to have this young lady as she would be great in sales. Thanks for the awesome customer service.
MICHAEL WI was moving and selected to have moving equipment and was not made aware that it was unavailable until pick up when the location was about to close too late for me to other accommodations for me to move
Tameka RHave accessories that are asked for or let the user know ahead of time that you won't have the accessories. Day of notice that you don't ha ethe dollies that were requested makes.it had on an already stressful time
LUKE RThe vehicle had crumbs in the cup holder. The knob to roll down the window kept popping off. The driver's door had trouble closing. And although there were parking spots, I could not park on site.
MARJORIE MExcellent. The employees were friendly and super-helpful.
ANTHONY VVery friendly great customer service
SABRINA WBest U-Haul place I've ever used
LACHEZAR KVery good experience 👌
DAVID GFantastic experience. The lady at the desk was outstanding. Wish I got her name.
JOSHUA VExceptional service and keep up good
WILLIE SProvide more furniture dollies and blankets. I reserved some but they were unavailable.
KIRSTEN BA good experience from making the reservation, picking up the van, to returning it. I would definitely use them again.
EUGENE GMake after hours truck sign out easier. It took me an hour in the dark to obtain and input my information into the app. Also,, I was running late and did not realize it was time sensitive,, had to call phone support.
Leza TFront desk staff (Ryan and the manager) treated us rudely when we tried to ask for explanation of the charges. They even threaten to call the police on us if we don’t leave the premises. The manager even went out to threaten us further even though we were already in the car and about to exit out of the parking area. Check the security cameras.
MARVIN LRemove all holds and Ealerts before a customer comes o pickup a uhaul
NAKIA BLady behind counter was exceptionally rude. So much so that I felt compelled to let you know! I’m sure it’s emotionally taxing to sit behind the counter of a self storage facility…. Don’t take it out on your customers!
Robert JGreat overall experience
DAVONTE LEverything went well.
David STruck was a little outdated but it worked just fine
COURTNEY MGreat service. 100% satisfied. Yes, I will recommend friend and family of this place
BENJAMIN HTHIS IS BY FAR THE BEST LOCATION I HAVE EVER RENTED FROM IN THE LAST 40 YEARS...... HONEST, DIRECT,ABOVE BOARD UPFRONT,SERVICE IS JOB 1 THANKFUL FOR THEM
RICHARD NBe sure the fuel gauge is what you are renting the vehicles out per contract. Also make it required instead of suggests to refill the tank.
MICHAEL PNeglected to give me a dolly so I had to purchase one from a store. I was also misinformed about the sizing of the truck and had to make multiple trips.
NADIRA GThis was my very first experience ever renting out a U-Haul truck and I can say everything went excellent fast easy and not expensive at all I’m really happy and my move was an success thank you to the U-Haul company for keeping your customers happy and satisfied
TYISHA LNothing
EDWARD LThe truck I pick up Friday gas was almost on Empty and I didn’t appreciate it.
KENYA Cprovide onsite parking for customers.
KERMIT AWhile we hope this will be our last move, we would definitely use this particular location again. This woman in Perry Hall, Maryland runs her business with integrity. We have used this business twice in this year. Each time was excellent. Thank you.
Rene CEverything was perfect in my opinion
WILLIAM MI wasn't able to park my car at the location which almost made me look for a different company but maybe in the future think about renting a parking space in the back to customers. I would have definitely "paid to park" rather than park my car at a different location and walk back to this establishment to rent the truck. Staff was excellent, extremely helpful, and very friendly.
YOLANDA CGreat customer service by the owner.
DEBORAH Sfriend staff but i can’t believe this location doesn’t have a parking lot. a few minutes after i left with the truck a member of the staff call me and said that i couldn’t park in that spot or any of the ones just in front of the main entrance, he said that was exclusively for the other trucks. he literally told me park at the burger king next block, also mentioned that my vehicle could be towed if i didn’t move it soon. i move it and parked at the burger king, when i returned the truck i had to walk to the burger king to pick up my truck, a few minutes walk from the u-haul location
EDGAR CThe girl who waited on us (and called me the day before) was fantastic! The office was very nice and inviting. Wouldn’t change anything.
MARIA MNone, the associates were exceptional, friendly and efficient. The truck was clean and all the added equipment was already organized and in the truck ready for us to go in timely manner. I would definitely recommend this office to others and will use them again for future needs.
Barbara MOn a scale of 1 -10 this Uhaul dealership and the staff are a "15"! My encounter with this dealership came about because another dealership attempted to rent me another demaged and UNSAFE auto transport for the second time in 2 years. I refused it and they found that the Nottingham dealership had one for me to rent. Upon my arrival I was greeted immediately and professionally. When I explained how I came to be there and asked to see the transport before I formally rented it. I was assured that the transport was in top shape. It was!. They hooked it up and doubled checked everything with me. Upon return I was again greeted professionally, They offered immediate support to drop off the unit and knowing I was short on time expedited the drop off process. I will do all my renting from now with this dealership. They are OUTSTANDING! They truly take pride in their work. They appear to clearly know how to treat customers, offer good service and good products. Everything that I saw was clean and neat!. Thank you.
DENNIS G