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Mark A
Customer Reviews for Z&Z Automotive Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tiny lot with limited parking.
Roman BEverything went well. They helped me pickup and set up and helped with drop off. Thanks
LAWRENCE BLot was full of vehicles awaiting repairs or demo. Hard to navigate.
DIANA WEverything was wonderful on your end
KIMBERLY CPaul was fantastic to work with!
ZACHARY KThere was no personnel. It was a Sunday night and they were closed.
Joe LPaul is great, he is very knowledgeable and patient. He made the experience very pleasant and answered all questions.
JYLLA AThe mobile check in process was not fast at all
Thomas BThe individual at this location was outstanding! Paul made the rental process incredibly easy, and he was very helpful and informative!
SCOTT DThe app for self checkout has too many bugs. I tried my Android phone and it could not get the GPS coordinates from the phone. I switched to my iPhone and it worked. Then the app had an error message because I loaded too many pictures, and there was no way to delete pictures. I hit back, and then it kicked me out. I had to call customer service to make sure all was good and I could take the truck.
Ramiro RPaul was very nice and helpful and answered any questions I had.
Matt BI would definitely rent from this place again. Very helpful and accommodating
Thomas HOutstanding service Paul did a great job . I will be returning as a customer !!
James RThe service agent was very helpful and knowledgeable. Great service
Brian JPaul was such a huge help when receiving my U-Haul!
Christine MThe rental representative was very friendly and helpful with all aspects of the rental process.
Robert CThe rental process was very easy. The location was a bit cluttered. However, The person I dealt with was very accommodating, helpful and courteous.
KEN HIncorrect truck size provided without notice.
Joseph SYes The man who took care of my order was easy to talk with and very helpful
Michael BI liked the personal service. Paul helped and made sure I was safe and everything operated properly.
James CNothing! PAUL WAS FANTASTIC!
Juanita RPaul is very friendly knowledgeable he knows his stuff
nichola dDisappointed had to go passed Uhaul near my house to pickup about about additional 5 miles. I was told I could bring back to the one which was only about 1 mile from my new house. Then at pickup I was told I had to bring it back to pickup spot. What a circle jerk. That’s Ok gas is cheap and I got nothing else to do.Next time I’ll try some one else. Fellow at pickup spot was very nice.
Stan WThe attendant was so incredibly helpful and friendly, felt like I was dealing with an old friend. Definitely recommend for the service alone.. vehicles was super tidy and new as well.
James BPaul(owner) and the other workers were very kind and accommodating. We were in need of an item since we forgot ours and they were very kind to let us borrow one. Would definitely go back to Z&Z Automotive. Thanks!
Tara CNothing everything was perfect
Frederick TI like that i received a confirmation call shortly before the rental time was supposed to start.
James GNo improvement needed.Paul was awesome, and communicated well!
Kareem WClean quick and convenient pick up and delivery.
Robert KEverything is good and nice and customer service. Very good but I get charged $8 ext dollars more than what they Tell me
Majed ENothing everything went wonderful
Kalynn DExcellent friendly service. Can't be beat. Thank you
Christopher eWell run. Personal experience is very good.
peter hThank you for fast and easy service
Bryan RNo customer service on site had to call a private number to confirm yet again all the details, never checked me out. Very rude on the phone
IGOR FHave a U-Haul employee on site. Do not ask me to use “WhatsApp” to call an unknown number in New York to conduct U-Haul business. Provide paperwork for the rental describing the return process. Have the facility open during normal business hours for a return. Remove large rocks and bricks from the parking lot so customers can park trailers without damaging their vehicles. Discuss insurance options when renting. Do not automatically add the insurance fee.
TIMOTHY VI had to hook the trailer up myself, and I rented an appliance dolly that the website said they had, but didn’t. I was told to go to a different site to get it
ANDREW Mthe worst of the worst
Yury MWhat a disaster. The location was an absolute mess. When i arrived there were 2 guys on site who were mechanics who only spoke Russian and weren't helpful. They gave me another Russian guys phone number who showed up 15 minutes later who gave me another guys phone number who walked me through the process to get the key. There is no reason why this location should be a Uhaul location unless you are intentionally trying to tarnish your brand and ensure that every customer is supposed to feel like they are walking into a Pulp Fiction scene.
Carl WHave employees that are honest maintain the equipment especially the management team is especially disrespectful dishonest and rude I can’t believe that a company like you would have such low standards as a business owner I would prepare to rather fire this people after speaking with the costumer support got the ok to drop off at the below address not the designated at 1:30 ish at night your traffic control manager rudely declined and hanged up the phone twice lower rank employees of yours are far more concerned about your business than your management how don’t worry about the customer service and the future of your company with an attitude of that nature I use a lot of rental companies for various jobs I would definitely try to avoid this insult that I had to go through from your company I have been called I layer when reported a damaged equipment stating that “ I inspected the dolly and there was nothing broken “ when I had to stop and handle the broken strap that could caused severe damage perhaps death why would I report this if there was no damage to the equipment? Anyone who is normal knows that reporting a defect when there is non will be verified. I would look in to this and educate the employees make changes perhaps letting go of some
Elinor FWhen we arrived no one was there and we were told to just call a number by one of the mechanics. There was no answer and we waited 5-10 minutes for someone to call back. Finally we were all set but our truck was double parked and we needed to wait over an hour for it to get unpacked. I also needed to go out and explain to the mechanics how they can get the truck out. It costed us moving time and energy. I was extremely disappointed.
William HI’ve rented U-Haul trailers before and never had a issue. Granted this was at a official U-Haul location. But, I would not recommend this place to anybody. When I went to pick up the trailer nobody was there working in the office. finally after waiting for over 30 minutes and yelling for help I found a mechanic in the back, who spoke very little English, and told me in broken English “nobody here to help me” and that was it. At this point I was pretty annoyed and demanded to speak to someone who could help me. Eventually some women, who was friendly and helpful, came in and finished my reservation. You would think this wouldn’t be the case when I dropped it off. But, no same issue when I dropped it off same thing over again. Only this time the guy who really didn’t speak English told me to go to a different U-Haul to drop off the trailer. Needless to say I walked out before losing my cool. Fortunately, I was able to do the drop off online, which was seem less and pretty easy. This place should not be a U-Haul provider.
ALBERT RGet the store new system them system kept crashing down I couldn’t do a reservation as a walk in had to do it thru my phone but great service even tho it took 30 minutes to get everything taken cared off but a great group of employees and great service
JOSE MVery good service.
PEDRO TOwner was helpful and friendly.
STEVEN GImprove Nothing. Gene was a very nice and polite person. Even informed me that the vehicle dolling I rented was new and explained all the new features.
LUIS CGreat customer service!
Timothy HNothing, it was a timely and the truck was excellent
DONNA AMake sure that all equipment that was ordered is inside back of the truck
Sharon BExcellent job
Charles SStaff was excellent to work with and will be using this location again in about one month. However, I will need a 26' van for my next event.
Charles SGreat service Very accommodating.
Brian JThank you
Vincent FBrian at this location was excellent
LARRY Kexcellent service on both ends of my trip. No issues at all.
Bernard WSales person was distracted, answering cell phone.
Kelly WGreat Customer Service. Helped me instantly in a last minute rental. Got exactly what I needed. Very friendly and professional. Thank You!
Catherine MHorrible was lied too overcharged and it only took an hour for him to enter the credit card left truck running air conditioning so by the time I got it the truck it was quarter tank if gas I put the tank where it was when I got in then was charge almost extra fifty bucks
abby lthey are so nice & helpful , at this location !! i would be happy to rent here again !!
Bryan WThe gentleman was very professional and courteous. One issue I had as a customer was the online check out. The process was not very clear as I went to uhaul.com/share, clicked on "Get Started" button to return the trailer. I received a verification code, copy and pasted the code and then went into my account. I did not see or understand after that on how to complete the online checkout process, no clear instructions.
Bradley MI has specifically booked uHaul location NEXT DOOR to the store I was moving in Morrisville, system sent me 18 miles (round-trip) out of my way, all the way to Feasterville! Location was supposed to be open at 8 AM.....nobody showed up until 8.45 AM......no apology or anything. This added a LOT of unnecessary stress to moving day.
Peter ZEmployees were nice, but the place was not well maintained.
Allison AI have rented Uhaul equipment, and have towing packages installed on a number of vehicles at this location and have always been happy with the customer service and equipment.
Thomas CGreat service. Truck was brand new and easy to drive. Staff is very accommodating
CHRIS OThis location is great but the uhaul app and uhaul customer service absolutely sucks
Carly ADolly ordered but not present. Picked up on Sunday so no customer service. Had to wait for Uhaul customer service via telephone.
Kamun CI was using the 24/7 rental system and when I got to the location it could not find me or the Uhaul center. I had to call the service person to come and take care of this rental. It is hard enough to move let alone have something like this happen.
Katherine P