Customer Reviews for Z&Z Automotive Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Z&Z Automotive Rentals

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Kelly W. on

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Sales person was distracted, answering cell phone.

Catherine M. on

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Great Customer Service. Helped me instantly in a last minute rental. Got exactly what I needed. Very friendly and professional. Thank You!

abby L. on

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Horrible was lied too overcharged and it only took an hour for him to enter the credit card left truck running air conditioning so by the time I got it the truck it was quarter tank if gas I put the tank where it was when I got in then was charge almost extra fifty bucks

Sabrina V. on

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Nicholas M. on

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Bryan W. on

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they are so nice & helpful , at this location !! i would be happy to rent here again !!

Bradley M. on

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The gentleman was very professional and courteous. One issue I had as a customer was the online check out. The process was not very clear as I went to uhaul.com/share, clicked on "Get Started" button to return the trailer. I received a verification code, copy and pasted the code and then went into my account. I did not see or understand after that on how to complete the online checkout process, no clear instructions.

Peter Z. on

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I has specifically booked uHaul location NEXT DOOR to the store I was moving in Morrisville, system sent me 18 miles (round-trip) out of my way, all the way to Feasterville! Location was supposed to be open at 8 AM.....nobody showed up until 8.45 AM......no apology or anything. This added a LOT of unnecessary stress to moving day.

Allison A. on

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Employees were nice, but the place was not well maintained.

Thomas C. on

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I have rented Uhaul equipment, and have towing packages installed on a number of vehicles at this location and have always been happy with the customer service and equipment.

april H. on

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CHRIS O. on

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Great service. Truck was brand new and easy to drive. Staff is very accommodating

Carly A. on

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This location is great but the uhaul app and uhaul customer service absolutely sucks

Kamun C. on

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Dolly ordered but not present. Picked up on Sunday so no customer service. Had to wait for Uhaul customer service via telephone.

Solange S. on

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Michael E. on

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Katherine P. on

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I was using the 24/7 rental system and when I got to the location it could not find me or the Uhaul center. I had to call the service person to come and take care of this rental. It is hard enough to move let alone have something like this happen.

Christina A. on

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Linda M. on

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Brian J. on

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Very convenient, informative and willing to help with my logistic needs.

Amanda S. on

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Mike P. on

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John Scott C. on

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David Z. on

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EMANUEL A. on

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Jordan A. on

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The mechanic/employee at Z&Z was extremely cordial, helpful, and approachable. He even helped explain various functions of the UHaul app on smartphones. Overall very pleasant and efficient experience.

Christopher Y. on

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*No issue with the location but booking notification changing the pick up address and reservation time 24 hours before the scheduled pick up was terrible. I had to readjust the whole plan to accommodate as it even changed the reservation time. I had no issues with pick up and drop off locations but I think inaccurate reservation system was terrible. I would not be looking at U-haul for future business for that reason.

Mike T. on

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Russell L. on

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Limited employee availability (waited 10 minutes for someone to assist me). Difficult parking lot maneuvering.

John J. on

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Dianne V. on

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Will never use Uhaul again. Reserved a 26 ft truck 10 days prior to pickup. Requested a location near my home - there are two: one in Levittown Pa, the other in Bristol, Pa. Recvd email one day prior to pickup and was given a location 20 minutes from home. Called cust service and the person I spoke to told me your system doesn't look for availability until 48 hrs prior. A reservation means you should be guaranteed the locations requested. She said a 20 ft truck was available in Bristol round trip. That is not what I ordered. It was too small. My destination was 45 minutes away. I called back and spoke with a second person who was able to give me extra miles and a drop off close to my destination. I still had to pick up 20 minutes away, 20 minutes back to my house. Neither of these ladies seemed to care about this inconvenience. The guy at the drop off tried to note paint scraped off the letters on the truck. It was noted at time of pickup but he said he couldn't find it. Again, a reservation is a guarantee that you will get what you ordered, on the date needed, and the pickup location that was requested. The service wa terrible from start to finish

Jo D. on

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Alysia K. on

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