I pointed out that the gas meter did not match the actual meter reading listed on paperwork at the time of pickup. But now I am being charged a full fee anyway. When I picked up the truck the gas meter read less than an 1/8 th of a tank and when I dropped it off I had put enough gas in it to move the meter to just below 1/2 a tank. This is wrong and in my opinion it's steeling. I specifically made it a point to show the attendant before I fueled up that his paperwork was wrong. He said it would be fine that I would not be charged. I intend on letting everyone I know , NOT to use this place to rent trucks in the future. Also I have already been charged on my card and this charge is a repeat. Going to my bank Monday morning to report the issue. I'm very upset that this kind of business is allowed to continue.JOHN C.
Customer Reviews for Zenith Petroleum LLC 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Being a uhaul representative is obviously not important to this business. I show up to inquire about renting a truck and am told that I have to do everything on line because they don't handle anything at the store. So I did everything online at uhaul.com. Two days later I show up at this location to pick up the truck and it's covered in snow and ice. I realize we had a little snow the day before but I would think that they would have at least had the truck cleaned off and warmed up ready to go because they new The time I was coming to pick it up. But I had to spend 15-20 minutes scraping ice and sweeping snow off of it. I would think that this business would spend a little more time assisting customers and making sure there satisfied because are they not a reflection of uhaul.Travis D.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Judith B.
Customer did not leave a comment.Wayne H.
Everything always works out great!!David H.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Todd M.
make the check in procedure a lot more easier. It took over a half hour to just get my truck. My reservation was for 10 am and I finally left the facility at around 10:45 or later, which put me behind on getting things done for the move. This location should be just like the other ones in Nicholasville KY, do things on the computer and print out the paper work not on the send things to the customers phone.Robbie T.
Customer did not leave a comment.Nakia D.
Need to learn the correct way to check in equipment. Call a customer back after you said all was fine is poor. Need to learn your job. Your mistakes are not my problem.theresa M.
Customer did not leave a comment.ediwn M.
Customer did not leave a comment.Nancy K.
Gas station. U-Haul is a secondary business. No help other than a tiny woman.robbert A.
Customer did not leave a comment.Robert Y.