Fast, courteous, friendly and willing to help. Great customer service!!MELISA G.
Customer Reviews for Zippy Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jacqueline B.
Overall positive rental experience. Suggest upgrading to a dedicated rental counter. Currently, customers are directed to the Zippy Mart office in a back room.CHARLES K.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.Emily W.
The gentleman came out and demanded I pay him $20.(??) Extra because in his words â€œI was late returning his equipment and I have caused him to miss a sale todayâ€. First offâ€¦ I tried to explain to him that when I rented the cargo trailer the lady in Odenville Alabama who knew nothing about doing rentals but went online and followed instructions, she had said I had the ENTIRE day Sunday to return trailerâ€¦ had I of known I had a time limit I could have and would have made sure it was returned at said time! We were finished with the trailer Saturday evening and only returned Sunday at leisure as we were running errands in town. I asked the gentleman how we need to handle this extra charge and he said you need to pay it. I said but I'm disputing it do to not being accurately informed. He then said well call corporate then because you owe it because you made me lose a sale! I again apologized but again tried to explain my situation to him but he walked off muttering something and went back inside his gas station. I emailed, tried calling and left a message with corporate but never heard back from them but was in fact charged the extra fees! I still am disputing the charge because as I said I was told by the lady in Odenville Alabama that I had all day Sunday to return the trailer! Also I had spoken with a lady on the phone the Wednesday before Friday, rental day, and told her I did not want to pick up the trailer from Odenville Alabama because it was way out of my way that I could pick up in moody or Leeds Alabama â€¦ but ended up having to pickup in Odenville Alabama because according to uhaul website no trailer that size was available at any location other than Odenville. However moody had (3) 6x12 cargo trailers on their lot for Friday. However, We checked and saw them ourselves on the moody Alabama lot! Anyway just wanted you to know. This just added to my frustration! FYIâ€¦ if you care! Should you finally attempt to reach meâ€¦ the best way is: you may respond to this email the easiest way or text me on my phone number listed on my application. Thank youâ€¦ happy holidays! I'm not a very happy customer and very unlikely to be a return customer. Oh and btw apparently no one that I spoke with knows how to or if you even do offer a military discount! Proud military wife of a 30 yr retired Navy Veteran. Uhaul should offer some kind of a discountâ€¦ they all put their lives on the line for all of our freedom! God bless the USA! ðŸ‡ºðŸ‡¸Barbie M.
Customer did not leave a comment.ELENA K.
Customer did not leave a comment.BONNIE O.
Definitely not swept out, they didn't even check the lights. Found out from someone who stopped me at a gas station that my trailer lights weren't working. No turn or brake lights. No wonder people were honking at me when I had to switch lanes. Didn't have many supplies, had to go to different location for a dollySTEPHEN J.