It took over an hour to get the rental done due to the fact that your computer system was not working, The windshield was dirty and not water in the wiper reservoir to clean when i used the wipers, When we open the back door to start loading our things we found a sofa left inside (from previous customer) so we had to take the sofa back to ZuKel Sales plus when i was asked on the Estimate mileage i had to guess i had no clue what to say so i ended up going over that by 5 miles and then i get charged for it which i feel is not right how is a average person like myself going to know how far in mileage you would have to go. i like using u-haul but i think some thing just don't add up., thank you.
Joseph K.
Customer Reviews for ZuKel Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend Zukel sales to rent a U-Haul truck everything was perfect
Kristy D.The truck was an older model but it did the job. Thank you. Paul P
Paul P.Mr. Zukel is the best guy! He goes out of his way to accommodate as much as possible! He helped my wife and myself out and saved me tons of money! I recommend him and his services
Johnathon B.lonniegarner0893@concast.net dont have any more my new address is lonniegarner1950@centurylink.net cant replay to comcast next week its gone
Lonnie G.I had excellent customer service
Catherine S.One of the best if not the BEST experience I've ever had. Awesome customer service.
Luis F.You can't improve on the best customer service ever! Keep up the good work!
Sherry G.I feel like Ronnie went above and beyond to help me.
CHRISTOPHER O.Great service and friendly staff
Alan S.Ron was extremely helpful.
Roger M.I was pleased with the service I receive it was so easy and stress FREE. Thank you for everything.
Porshia B.Awesome group of people ðŸ‘ðŸ‘ðŸ‘
Jesus A.Zukel is great. They are friendly, responsive, technologically savvy and helpful. They are a model U-Haul store! Thanks you. I'll be back.
David C.All was perfect, ty
Catherine S.The staff was amazing and kind. Thanks for your help.
Brigette W.Have not gotten response to charges on U Haul rented for Fri. 3/12. Had originally rented for 3/13, but when we became aware of upcoming Denver weekend blizzard, we changed rental to Fri. instead of Sat., but e-mail shows 2 day charges. Can you please check into this and rectify 2 day charge? Thank you!
Jack G.Friendly, quick, muy simpatico!
STEVEN C.Ron was great to work with!
Toni M.Tried to upcharge me with damages when having me back into a trailer. Then lied about miles to charge me extra as well. When I asked for him to give me a copy of the receipt he gave me 3 different receipts and said it was because he threw the main receipt away.
Hunter F.The owner is excellent and well versed in any and all questions regarding the rental. He is very friendly and above all, very helpful. A great pleasure have a person who still knows what quality customer service is all about. Thank you very much.
Victor Z.Fast and friendly
Glenn L.The personnel was friendly courteous informative and did everything possible to make my experience pleasant. Thank you
BENNY M.Just continue to provide the excellent service as you currently do. Tha k you so muchâ¤â¤â¤
Debra M.My quote for the I haul was 286.00 and when I got there it was 362.00. So I'm not happy at all. I will use someone else next time. Thank you
Tammy D.Have some coffee or tea available.
Victor Z.Nothing. This location was great!
Michael P.Very helpful and efficient service
David W.Never have had any issues, fast, friendly services as always !
CYNDRA S.Easy process! Will be doing business with U Haul if i Ever need to!
Steve S.Always great!
Natasha G.He waited for us to get there when we were 45 minutes away. I wish he would've spoken to all of us about the contract. I was charged $163.00 for gas and gas service.
Cassandra L.Due to a series of cascading events I did not get to speak to the uhaul provider I rented from when I returned the rental but I will I will explain it now , I reserved a 17ft truck for 9:30 but was called the day off and told that the truck would not be returned by the previous renter until sometime after 10:30 AM , this turned out to be around 11:30 when I got the truck now I was moving to a new home located in the mountains with NO street lights and a one way trip of over 67 miles into the setting sun which was only an issue do to the fact that someone had cleaned the inner windshield with a very dirty rag and that made it nearly impossible to see out of, I needed this truck @ 9:30 So I could get this move done during daylight hours, this did not happen and at the very least I should been made a token offer on gas or mileage for the added stress, On side note please pass along to the provider that there is something loose in the steering and when the truck is put in reverse from any drive location is does not move until you shift from drive to park then into reverse. The location was friendly and fast but they should have had a plan B for the trouble that was caused.
Roy L.Very friendly and helpful. I use this location frequently and always recommend it to others
Alan S.Not his policy but U-Hauls, should allow a debit card for any rentals not just 10 foot box trucks or bigger. Other than that outstanding rental.
foster W.The best location ever simple quick and easy LOVED it!!!
Bob H.Great Customer Service, probably the best I have had at a U-haul Location!
RONALD T.Excellent customer service, waited for me to come in and make my cash payment. I will use this location again! Thank you
Judy M.Truck was dirty in cab and cargo area man behind desk was not the friendliest paper work from the renter before me was still in cab
Larry M.for me everything is very good the man is very kind and very good being a human being for me that is the main thing in a business
Carlos C.Keep up the excellent prompt friendly service
barbra B.Get better fuel mileage trucks to pull trailer
William C.Friendly! Helped back my vehicle and trailer into tight spot and unhooked for me. I will be using them to rent on my return trip!
Bonnie R.Ron Rocks! The best place to rent any uhaul item's. Thank you again!
MAURICE B.Would like to see that the vehicle is at full in fuel and that the oil is changed .
Barry G.My reservation was mixed up with someone else's and was given the incorrect truck. Instead of a one way truck I was given a local and had to drive it from pueblo to denver and back.
Kade G.Service was wonderful.
Darline A.The owner Ron was excellent. Thank you
JOYCE W.Great customer service!
Rita F.Was not asked about insurance of $14 would have declined insurance but was charged for a $14 insurance that I didn't agree to.
Ramon M.This was the most efficient experience with a rental that I have had to date.
DANIEL F.Very nice gentleman at drop off location
TASHEENA V.This company will rip you off!!!! Charged me $25 to clean the truck after I CLEANED IT OUT MYSELF!!!! So when they say it's only $19.99 to rent a truck plus .59 cents per mile they will also charge you another $25 because they don't make enough money off of people!!! Uhaul lies and they are thieves!!! Can not believe this b.s.
Janet H.Nothing. Stay the same
arabella G.