The man that’s works at those location is amazing thank you for everything
Eisa W
Customer Reviews for ZuKel Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was super knowledgeable and efficient. The truck was off the quality promised. We were able to extend our use of the truck since it was available. The environment was super inspiring as this location has several small businesses including a creative store, right there. They also had an incredible Mexican food truck on the premisis The online experience was amazing. I would totally recommend this Uhaul provider again.
Victoria AThe truck I drove was not full when I got it. I was between full and three fourth tank. He was aware of that and documented it at pickup time. I drove the truck 89 miles. When I attempted to fill the tank at the end of the day it would only allow me to put it $7.79 in the tank. By the time i=I got to the pickup location it was closed for the day. When I went to see him the next morning to tell him my experience with the gas issue he had already charged me 42.21 for gas. I like the guy. I have done business with him before and will continue to do business with him in the future. I just think this could have been handled better.
Edward RNothing it was great customer service 😀
Peggy GIt was a night drop off. So there was no personal.
Edward BExcellent customer service!!! Thank you!!!
LAURA D0 out of 5 stars. Zukel gave me one of the worst customer service experiences I’ve ever had. They rented faulty equipment, ignored my calls, and offered bad advice that only made things worse. Rather than taking responsibility, they dodged the issue - claiming they were "looking into it" but doing nothing. I’ve used U-Haul in many places and never had a problem until now. Zukel is unprofessional, distracted, and dishonest from start to finish. Avoid this location if you can.
Matthew KI think you are doing great!
debra rThe app was a little confusing
Leilani AWe Reserved a truck for next day to love out of my house only had a day to move and we were told to get their at 9 only to wait thirty minutes for no one to show up , called the customer service to figure out what happened couldn't give me a reason on why this happened had to check in myself. Disappointed that nothing was done to rectify the situation. My other experience with you was not like this at all. Instructions to take the truck back didn't explain how to put keys back had to call customer service to help me. Bad experience.
Allesha KVery friendly, convenient and great service.
Kenneth PI dropped truck off before business hours, so I didn't see any personnel. Place was a dirt lot with several buildings and propane tank.
Michael CThe man who ran it was so nice and helpful, and he absolutely gets a 10 in my book. The problem I have was that the UHaul truck ran rough, and started reluctantly. These made the move kind of an anxious nightmare. We would have brought it back, but we didn’t have enough time.
Christine BThe truck was ready when I arrived and the check out was quick and easy.
Eric YAmazing experience, had a lovely conversation with the owner.
Mathew ANo olvidar los accesorios/Rente un hand truck no lo incluyó.
Santiago MTheir emplyee, Ron, is fantastic. He is proficient in the registration system, helpful to customers, intelligent, and efficient.
David CUnhappy with U-Haul customer service in general. We rented a truck and car dolly. Lights on the dolly were not working . They tried new harness, that didn’t work. We were sent to the other side of the city,. Several donkeys were tried, none worked. We were told to call roadside assistance . The problem was in the truck itself. They came and fixed the problem. In the meanwhile we are at least 4 hours behind schedule to load. About 1 hour into our trip we started hearing a whistle, very loud. And annoying. We pinpointed the problem. The corner of the windshield. A day into our trip the ABS light came on and later the Hill assist light came on. We made it home. And they should make sure the tires have enough grip for a long trip we made. Luckily it didn’t rain. We called U-Haul customer service to let them know. A manager was supposed to call us. Nobody contacted us. We called a second time and were insured thst the manager would call. We are still waiting on a call.
Eric DMy experience with uhaul was very smooth friendly and helpful .Always quick to accommodate with respectful communication. I am very Happy i look forward to having uhaul assist me in any other moves .thank you again C.M.
Robert WRon was pleasant and easy to work with. Highly recommend this site
Carol DEmployee was very helpful and knowledgeable
daniel hTruck was filthy spilled tobacco all over front driver area cargo area was full of dirt and trash
Alexander GTrailer had broken clevices
John AExcellent service, Ronnie was on point, very knowledgeable and helpful. Definitely recommend this place.
Larry JThe gentleman who helped me made it easy to rent the trailer that I reserved online. He was professional, friendly and very helpful. The entire transaction was quick and painless. I was in and out in no time.
Mark B10/10
Cyndra SThe gentleman working at this location(I don't remember his name) was knowledgeable about the equipment and very helpful. I was very pleasantly suprised.
Tim PFriendly and very easy to return
Mendy DI was treated with the kindness and was given a great deal. They never ceased to amaze me with the generosity.
Dannella DIt’s always a pleasure when I get a trailer or a truck! Phenomenal service, I wish these guys worked for me!
Jerry Gvery good service.
Stanley VGreat customer care. This location is one of the best if not the best in Pueblo.
Jerry GNothing at all
Jim MThe gentleman who rented the truck to me was a true professional. I felt comfortable renting a U Haul and had a great experience.
Allen JGreat customer service, went out of there way to make sure that I had everything I needed.
Jerry GExcellent customer service
Jorge MEnsure the truck is clean and doesn't smell to high heaven. There was no windshield washer fluid,, and the cab had an empty water bottle in it and a tool box with tools stung along the cab bad.. Also ensure you act in a professional manner. When a customer walks in the door you should not be yelling on the phone to someone for a minute before greeting them. This was unacceptable especially when the uhaul app made me go to a different location, and then changed the pick up to your location. You made it blatenly obvious you were upset with me because I was late for pick-up hhowever it was not my fault the location was changed on pick up. This was a horrible expirence and I will not be rendering services to this location nor will I recommend it.
Erika HI really love the laid back personnel. I suggest to install signs to know where to drop off.
Timothy OCheck all fluids before releasing the truck, takes 5 minutes for a safe rental
Alvin TVery good
Danny DUHaul no longer "Guarantees " reservations! Buyer beware...what a nightmare! Reserved a truck in Canon City to drop off in Pueblo. The night before the move, no truck in Canon City. They reserve me one in Fountain, an hour and 15 minutes away. I call "Traffic " and the nice lady says they have one in Pueblo, 45 minutes away and they'll give me a $50 discount and 200 free miles to cover the extra drive. She says I can drop it off anywhere. I get an email stating charges are $108 + tax. I say great and pick up my truck in Pueblo from the nicest man on Saturday morning! He was amazing and offered me an extra day free if I brought the truck back to his store Monday morning. Best Customer Service ever!!! I move Saturday and Sunday, and take the truck back Monday morning an hour and a half early and clean! I don't have any link to Check-in so I call the 800#. The woman, Jade or Jada, was incredibly rude and told me I had to take the truck to Fountain. When I tried to explain the chain of events, she wouldn't listen and talked over me repeatedly! She said I could take the truck to Fountain or be charged for two days and full mileage. I told her I wasn't doing that because that was not what I was told and now I didn't have a ride back and forth. Unfortunately, Ron wasn't at the office and it was still early. I told her I would contact her manager but I was leaving the truck where I was told to, when I picked it up. Then she says I need to take it to Canon City...where I picked it up! I told her again, I picked it up at the Pueblo location from Ron! She was so rude, argumentative and unprofessional!!! I left the truck in Pueblo, took my car and left a message at the Pueblo office for Ron. I never heard back. After cleaning the house I had just moved out if in Canon, I drove back to the Pueblo location and was told by Scott, he knew the whole story and had gotten my message, which he obviously decided to ignore. "No need to worry" he said, "Jade left him a message and she's handling it!" Ron has Mondays off but Jonathan is the Regional Manager and he'll make sure it's taken care of...Ha! I told him I had all the emails verifying and he just picked his phone and dismissed me! I was so exhausted and angry!!! I got in my car and called Jonathan. I left him a very nice message, no response! I left him another message this morning, still waiting... I checked my credit card balance and lo and behold, they billed me $140 Saturday morning and $120 Monday morning. Now I'm really mad! I called my Credit Card company and I'm disputing the $120 charge and I eat the difference in the $140 charge, but I sent all the emails toy Credit Card company. I'm sure Ron had nothing to do with this but Scott...no words! All I can say is I have used UHaul for nearly 40 years...that ends today! Who you once were is not who you are today!!!
Linda LThe man who helped me was the most amazing ever! He went above and beyond to help me and the truck was in good working order and clean. This is the second time we went through him and it was an awesome experience both times. He deserves a reward for his customer service. Thank you again
Chelsie BWhat an awesome guy behind the desk. Thanks for the humor.
Timothy MKeep up the good work
Regina VExtremely wonderful experience! Very friendly representative and KIND, that's worth it's money in gold! No issues with the rental and the truck was capable of handling my job! I'm glad I choose this location for my rental for this day! I would recommend to my friends 1000%!!!
brian mThis doesn’t apply to the location but rather, the process. I was moved from a rental on Colorado Springs to a location in Canon City, 50 miles away. I received an email indicating “guaranteed rental” at that location. However, when I got there the business asked me if I had received a call to let me know a trailer wasn’t available. I hadn’t. Meaning I had driven for a “guaranteed trailer” that wasn’t guaranteed. I called the central service dispatch and sat on hold for about 20 minutes, learning that the closest trailer was an additional three hours south. I asked why I couldn’t rent a trailer from the business that I’d passed that had trailers sitting on their lots and was told none were available. After I’d asked if the trailer that was three hours south would be “guaranteed” as well, the service rep said she’d found a trailer in Pueblo, the location of this business. I asked to reserve it and drove there. The gentleman running this business could not have been more professional. He empathized with my issue and assisted me in getting on the road quickly. So, a 10 for him and his location but significantly lower for the central management.
THEODORE DThe attendant was very helpful and friendly.
sharla tVery helpful and friendly customer service.
william gWas closed at time of drop off
Christopher Ngood service to work with...
Stanley VPlease have equipment available where it is needed. Not driving 2 hours one way for equipment. Very irritating to do this
Shelly MGreat experience
Rob VAwesome!!!
Roger A