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ROQUE A
Customer Reviews for Zydus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly and was communicated well. Thanks!
JUSTIN MCan't think of an easier, smoother and a more flexible rental experience. Thank you so much
HELEN HI have rented a U-Haul from this location many times and keep coming back because of the friendly service, clean trucks and exceptional customer service I receive! There are many other options in the area that I could choose for my repeated business but I only rent my trucks from this location because they are awesome!
VIKKI GFast, easy, convenient. This was a great all around customer experience. I highly recommend this location.
LAWRENCE LGreat service, nice professional
Lori MConvenient place. U-haul was a little dirty in the back with brown rust or dirt, but if I need to do business with this location. I would! :)
OCTAVIO Vnothing
CARMEN MEverything was straightforward and super simple. The truck was easy to drive and it was pretty inexpensive. This was a great experience!
JENNIFER BThis particular trucks battery died on me two times as I was parked. Maybe the lights or radio on too long, idk. Luckily, I had a portable battery with me. It was hard to connect the cable to the small barely visible terminals. All ended okay but I could have done without that hassle and added stress. Thanks for listening!
Christopher DPleasant, courteous and professional staff. Quick check in & out process. Highly recommend
LORI Balways a great place to rent uhaul equipment
PETER TAwesome experience Thanks
ROCKY BThe cashier that helped me was very nice and helpful
ALVARO TDon’t look for any other place, the guy who is there I think is the most polite and profesional I’ve ever seen, coolest guy of all, the trucks are impecable, so grateful ☺️
HUMBERTO AThe customer service was excellent
CORELLA TI liked that they opened at 7am; other locations weren't open until 8am. The staff was professional, helpful and polite. No complaints whatsoever!
Thomas HI've rented a truck twice from you guys and each time had to deal with the worker who is a tall older man with a mustache and every time he is very rude and short with customers. But regarding the truck, it was clean and got me to where I needed to be, it would have been useful to have a bigger truck but when i arrived only the short trucks were available.
ALEXANDER PThe vehicle/truck didn't have a gas cap on it, I noticed and let the clerk know, I was told that it was "OK, and the computer would show it". I was never given any paperwork or signed anything. I was given a key with no key ring or anything, just a single key. This was VERY UNPROFESSIONAL!! I was driving the truck over 400 miles with no gas cap???? VERY DANGEROUS!! I did not feel safe. Please call me for any questions: Kyle Atkins 916-812-5982
KYLE AImprove nothing. All went great
RANDY BEverything is perfect
HAMZA JEverything from A to Z excellent!!!
GIUSEPPINA MCustomer service was great. Friendly staff and easy to rent the UHaul truck.
JANICE KThe app needs a lot of improvement. It is too slow and takes too long to complete.
Thomas TThe closing employee, a man, behind the counter on Saturday 2/8/25 around 4pm was so incredibly rude! His body language and facial, expressions spoke a thousand words. I rented a U-haul and was asking questions, he clearly didn't want have any interaction with customers. He asked at the end if I wanted my bill charged on the same card I said no, he said "oh well I just completed it". Horrible customer service with him specifically. I never do reviews, I pray this employee will hopefully learn from his poor behavior in a customer service position.
CANDACE LSensors were out of alignment. Indicators signaled low tire pressure and door opened. However, attendant assured me that all issues had been checked previously. There was minor amount of debris in the rear, but clean overall.
SHEILA MFriendly, On time. Efficient
Sue HI was unable to open both rear doors on the cargo van.
SHEILA MSometimes I wasn’’t sure the truck would start
PRESCOTT BThe staff at this location is fantastic! Always extremely helpful and courteous.
ERIN POver charged me for miles. Lied about miles and when they were caught forced to change miles. I want a 100% refund.
Brian MVery friendly & Excellent customer service 💯 satisfied with my rental in & out in less than 5 minutes
ELIAZAR EAdd air freshener because the one I had smelled like cigarettes.
KYE SQuick and easy.
FRANK LTrucks need to be maintained- service light on.
MICHAEL HEasy in easy out
CHARLES WDirty inside, windshield a mess, just not very clean. Service was great though.
PAUL SWe can recommend to any persons about this business that help us to make easy life!! Thanks
ELIAS VTruck was supposed to be ready for self pickup at 6:00 am. It was not. I had to call the customer service number and she indeed confirmed they did not leave it ready for me. I had to wait around for an hour untill they opened at 7:00am. I feel i should be compensated for that. Also, the outside of the truck was filthy, I had to clean the windshield myself so I could see through it. All in all, not a pleasant experience.
KENNETH JNice man. Easy check in
LAURA Knothing this location is always our go to they are courteous and very helpful.
FLORENCIO RMake sure the interior is clean. I had SO MUCH fine dust/residue inside it took me a LONG time to clean out, - repeatedly, so it didn't get all over the stuff I was moving.
FRED PGreat location for rentals.
CLIFF NKeep up the good work.
EMMANUEL MThe location was excellent. The vehicle was clean however, the vehicle that I rented was 26 feet and the cabin smelled like gas really bad.. I initially rented it for one day, however, because the smell made me feel really sick. It was unable to Complete my move within the 24hr rental. I did let the attendant know of the gas smell and he made notes on The vehicle.. I did end up having to pay for an additional day which allowed me to feel a little bit better. I’m still nauseous and have a really bad headache..
LILLIAN RCustomer representive was not focus to take care of my reservation, I showed up the counter to pickup my rental on time. I was not able to get my rental at least 35 minutes later. My original reservation was priced at $130.37, he made changes and changed my original price at $130.37 to $220.26. After waiting another 15 minutes for him to call the main office, the reservation was changed back to $130.37. I was not happy because I was behind my schedule.
Hoa TAlways have rental and equipment ready
PETER TThe seat belt for the driver was broken.
JOEL OSuch an easy process and would totally recommend to anyone
Vanessa Apain free experience
GARTH MProfessional and informed.
JOSEPH PPeter was very helpful and kind! U haul is lucky to have him as an employee.
WINONA TRepresentatives were professional and made the experience easy.
JOSEPH PGot ripped off
damian gGreat experience, helpful staff, the ability to get gas at the location was an added benefit.
Michael RThe two gentlemen that helped us were super helpful. Even saved us money
ABRAHAM MI rent a trucks there several times I always receive excellent customer service.
JODIE IThe whole process was easy and quick.
TRAVIS DGreat location, great help from the counter staff. Easy check out and check in.. Thank you
BRIAN KThis is probably the best Uhaul location I’ve ever been to. The trucks are clean, information was transparent, and the customer service was excellent. Five star service for sure.
VIVIANA CThank you for the excellent service your crew provide every time I rent from your location. Much Mahalo!
FAAOLA FThe gentleman that checked me unnwas very helpful and friendly. Ty
MARK CIt was quick and easy and your employee was VERY friendly.
TOMMIE WHelpful
ANNY V