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UCHE E
Customer Reviews for Zydus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not Much.. But give details on discounts and mile’s rates …
MIGUEL MI .made the reservation online which said it was guaranteed. I then get a call from the place saying my truck isn't available and may not be available at all that day. The person kept offering me another size or further location which wasn't going to help. In the end at the last minute, the truck was available, however this mismanagement caused me much unnecessary stress. I also rented 2 dollies that no one helped me load. I had to load them and they were heavy. The next day, I kept getting notifications and emails for a new truck reservation which I did not make. I called the place and that same person said he accidentally used my info for someone else's reservation. He said he would take care of it but did not. I went online and that reservation was showing on my account. I had to cancel it because it wasn't my reservation and I didn't want to get charged for someone else's reservation. This may have caused an issue for the other customer as well so this lack of attention and carelessness isn't ok if you want a successful business and a happy repeat customer.
GRACE HPeter was a great help. He knows well his job , he helped with filling gas and parking the giant 26” truck. Highly recommended place. I have no concerns . Well done Peter
AHMED BMore shoise
KHLED HGreat job
Mark MThanks
YATINKUMAR ATruck was clean and easy to drive. Person was helpful and executed rental on a timely manner. Location was near freeway, so easy access.
HEINTJE DEverything went extremely well! Thank you. Great customer service at front counter.
JAMES DThe gentleman who helped me on the phone put in for a 9pm pick up when I had asked for a 9am pickup, I am sure it was just an oversight but the gentleman at Zydus was extremely accommodating and friendly. I will definitely rent from Zydus again and refer my friends and family to them as well. Thank you!
Heidi VJust keep up the good work t
Ramond AGreat customer service
DOUGLAS FExperienced and committed I've been renting from him for years and a heck of a nice guy
MALAKAI LAmazing services and I can’t wait to go back. Such a friendly environment and I felt home.
LIKUN GYom, the Customer service rep at desk, 8s so professional and helpful Thank you so much
Cliff NCustomer service rep Yom is awesome. He is professional and gets you checked in and out quickly
Cliff NI’ve always get a great experience from this location. Service is always top of the line and fast. I’ve been coming to this location for years for any rental needs. Give them a raise !👍🏽
RAMON GCustomer service was friendly I would recommend your service.
Jose DFriendly and helpful people
timothy zGreat services and very helpful.
Paul MCustomer service was excellent, friendly, easy rental process, easy drop off process!
Nadine CGreat service. Always in and out...no hassles
Cliff Nexcellent service
jonathan kStaff was very helpful and it was easy pick up easy drop off. Great experience
Marsha JFriendly and efficient customer service
Ken SAll was good, no improvement needed.
David MNothing, the guys were very helpful and every thing went great.
rosemary bAlways use this location. Reliably clean vehicles and great customer service.
carolle lSeverely cracked windshield A gas station, limited parking,
JUDY MHope more locations at Irvine and one trip drop off will be perfect.
tracy sSuch a very kind, welcoming person with whom to interface! He even helped me with loading the dolly into my car.
Kristen JI can think of nothing that could be improved upon. The service was outstanding. Thank you,so much.
troy mHave the items on hand that were initially supposed to be on the truck (enough blankets). Transmission was having problems shifting from low gear.
Richard CGreat rentals Fantastic staff
Cliff NThe gentleman who rented me my truck was excellent! He was well informed, helpful, profesional and efficient
BILL WVery nice.
Sheffield CHelpful friendly and made the experience efficient and easy.
Maria FNothing. Great to do business with.
WILLIAM NGet a time up for vehicles
brian sThe app did not work but the website did. App was slow, froze, and had errors. I needed to use Chrome and go through the website. Once I used the website everything was quick and simple
Brad LExcellent customer service
Cliff NThe customer service rep was very friendly and checking out was a simple as handing him the keys.
RICK CThe morning guy sorry I didn't get his name is an awesome representative of your company. I hope you take care of him as he takes care of your customers very well.
Nick MLOVE the new store upgrades! Lovely that the staff remembered me from last truck rental!! Great experience!
debra bEither wash the vehicle or allow for us to verify that it was in the same condition in terms of cleanliness by photo.
zain sgreat customer service, quick and easy, pick up and drop off made super easy, will definitely use this location again
Tarik IExcellent, Perfect first time experience. We will be back!
Darcy NThis U-haul is part of an independent gas station. The gentleman that helped me was a great guy very friendly and helpful. Would recommend anytime.
Chris PNone at the moment
steven nThe attendant was solo and had a number of customers yet he was cheerful, efficient and helpful - he is an example of what customer service used to be..... U-Haul management should be teaching a class on how it should be done
Kerry MUpon returning I was strapped for time and did not refuel the truck, mind you this location is a gas station. My original quote was $200 I drove 36 miles exactly (5.5m with the truck 3/4 full. 30 miles empty) I was charged a total of $389 for the trip $30 to refill 12 gallons for 36 miles So the average mpg is 3mpg more like 1.5 when loaded. I don’t drive fast in anyway and was a bit nervous as this was the biggest vehicle I’ve ever driven.
Casey C