Excellent customer service via the counter. The gentleman was so professional, polite, and helpful!!!
DIANNE M
Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk that served me was rude , impatient. Unfriendly , abrupt and made me not want to do the transaction. This location the guys that have the same attitude. I will rent again from Uhaul , just not there.
JACK AGreat experience from start to finish
FARIBORZ FN/A
CHRISTOPHER HCory was awesome and got us in our truck and on our way on time. Drop off was smooth and simple. Thanks!
BROOKS GI hot a truck that was extremely hard to drive. The wheel was so hard to turn which made me really scare on the highway. I hope for trips as long as that you give people cars that are well maintained. Thank you Lamartine
LAMARTINE EGreat service
DOMINIQUE BThe guy with the dreads was so rude it was unreal. After spending over a thousand dollars on an establishment, you would think that you’d be treated a little nicer.
RAYQUAN SThe customer service was very good, the employee who helped me explained all the details of the rental and was very friendly when I returned the truck. I would recommend this location for when decide to move..
GABRIELA MThe manager of this location was available when I arrived, attentive, and was super in hooking up the trailer for me. I use Uhaul a lot, and this location is always ready to do business, open when it says it is, and ALWAYS attaches/detaches the trailer (NOT the case at many locations who offer Uhaul as a sideshow). Great job.
KIRK CNeed more service representative
NKIRUKA YNote - I had a bad experience with this location several years ago, when they rented me a broken refrigerator dolly and then refused to refund me. But this was a good rental!
DAVID SThe truck was in good condition, essentially what I expect from UHaul, so nothing out of the ordinary. What really set this location apart from past experiences I've had with UH was the people. Both the guy who checked me out in the morning and the different guy who checked me back in later that day were great. Very helpful and personable, which helped make the whole process much easier. Marcus and I even laughed about waiting to see how our day would go, for very different reasons. My thanks to both of you!
DAVID CWhen I picked up my trailer, an employee and I checked the lights. Running lights, turn signals, brakes, flashers. I heard yes on each test. At home, I repeated the test by myself, and could not see the running lights. I drove back over, and had them check, and was told the lights were working. The next morning at 5 am, I left on my trip. To my surprise, I had no lights. I had a 10 hr drive ahead of me, with light traffic, so I elected to go, knowing I could be ticketed by police. I did not realise I could have called UHaul support once I reached my destination. I could have had it repaired, or perhaps swapped out the trailer. I went to a lot of trouble to make sure all was well with my rental. I’m not happy I spent almost $300, and ended up with a trailer that had no lights.
DOHRMAN CNothing! Keep doing what you are doing; Friendly, professional, courteous, and knowledgeable. Thank you
Adanna OMake sure customers know to arrive well before their pickup time - there were 4 customers ahead of me, so it took half an hour to get my trailer.
ANDREA BAll good. I would definitely recommend it to others.
BHASKARA RThis was my first time renting a U-Haul, and this was the easiest process. Staff was amazing and I thank them for doing such a great jib!
AUSTIN PKeep up the good work on quality service
MARK MExcellent Customer Service Keep up the Good Work !!!🙂💯
CELESTE GVery inappropriate location for U-Haul . The staff was great dealing with people trying to navigate just getting in and out and driving to another location to pick up the trailers. U-Haul needs to close this one.
EVERETT HExcellent
WARREN MI rented here a few times keep renting again
Edgar IThe customer should review the truck with the agent. My gas gage did not reflect the amount of fuel indicated on my receipt. I ended paying way more for gas than I should have. I mentioned it upon returning my cargo van and I was told I could have contested it. We were both at fault.
Mary SKinder customer service
JACQUELYN SGreat service!
BRIAN HOnly thing I could suggest improving, was getting through on the phone was difficult. Everything else was very good service.
DONALD VNothing
CHRISTOPHER CNo parking, lot is full of u haul trucks, very cluttered. There are two men that with there, the younger one the two had an attitude, the older one did a great job.
BRYAN WExcellent, from start to finish. The reservation was simple and smooth. The person who helped me was very professional. The vehicle was in perfect condition. I will definitely go there again.
RICHARD JI know it's a tight location, but a dedicated space to rent the trucks would be great. I noticed the car wash customers were paying at the same counter. It isn't a big thing but I like the process to be smooth and quick as possible and dedicated to what I am there for.
DANIEL RThe truck was unbelievable OLD. It had over 144,000 miles on it. I prayed it could make it to Brunswick, Georgia. There was someone's sandwich trash in the truck. The attendant at eZmissions did not know whether it was full of gas or not - told me to check it out. There were newer trucks on the lot, but he gave me this one. The lug nuts and bolts of the wheels are totally rusted out.
MARK FVery fast drop off!
LSHERYL HThe facility is not organized. Team there fails to communicate basic actions which creates simple interactions more difficult. This is exasperated by being near a high traffic street with no real way to organize large trucks w/ trailers coming in. Worst U-Haul location I have been to in all my moves. Unprofessional, disorganized, unsafe.
Ernest PSuper courteous people.
Adanna ONo issues. Thanks.
PAUL SHighly recommend EZ Emissions in Sandy Springs!! The customer service was top notch.
STACEY RI wasn't aware that even though it says office hours, there would be no one at the location. We wanted to discuss paying for a year, I was forced to take the insurance I already confirmed with my insurance that it covers up 10% of my policy value. It did not give an option to opt out. I had to complete online. That part was great and if I didn't have questions or concerns, it would have been even better.
THOMAS TI ordered the Dolly and they never put it in there was charged $15 Dollars for nothing.. I asked for My money back we will see if it ends up back in my account. I want my money back for something I never got..
AUDREY JThe property is too tight. There’s to many trucks in a space cars would struggle.
Evan MGreat location very nice
SCOTT GAlways a pleasure dealing with this staff at this location.
Adanna OEasy pick up and drop off at this location
STACIE SThe service was excellent. Best Haul experience yet
Kenneth TNothing!!! Don't fix something that's not broken...the overall service was so friendly and welcoming!
Belinda WStaff was great.
JENNIFER W