Super courteous people.
Adanna O
Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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PAUL SHighly recommend EZ Emissions in Sandy Springs!! The customer service was top notch.
STACEY RI wasn't aware that even though it says office hours, there would be no one at the location. We wanted to discuss paying for a year, I was forced to take the insurance I already confirmed with my insurance that it covers up 10% of my policy value. It did not give an option to opt out. I had to complete online. That part was great and if I didn't have questions or concerns, it would have been even better.
THOMAS TI ordered the Dolly and they never put it in there was charged $15 Dollars for nothing.. I asked for My money back we will see if it ends up back in my account. I want my money back for something I never got..
AUDREY JThe property is too tight. There’s to many trucks in a space cars would struggle.
Evan MGreat location very nice
SCOTT GAlways a pleasure dealing with this staff at this location.
Adanna OEasy pick up and drop off at this location
STACIE SThe service was excellent. Best Haul experience yet
Kenneth TNothing!!! Don't fix something that's not broken...the overall service was so friendly and welcoming!
Belinda WStaff was great.
JENNIFER WI feel that everything was great. I cannot see where improvement is needed at this time. I have rented equipment from this facility a few times, and the service that I received from the staff has been exceptional. Keep up the good work. Thank you.
ROBIN BEveryone I spoke with was awesome! Sean, Cody, and Moses were very helpful!
DENISE JKeep up the great work.
LYANDO HReally smooth transaction for an in-towm move.
DAVID CI returned my rental late due to circumstances which were beyond my control. My financial plans were greatly affected resulting due to these circumstances, as a result I still owe a balance after returning the rental, I will definitely settled the outstanding balance owed Upon returning my rental I was helped by the someone who was friendly and professional and advised me to top up the Gas to avoid charges which I did. Upon returning from Gas Top Up. Another representative help me. MARCUS NORR
DALINDYEBO TFriendly and helpful staff. Truck was very clean and ran well.
IAN GRadio did work. Came on randomly 2/3 of the way through the drive
Richard YA complete turn around from the pickup location. The customer service rep was helpful and very professional. Would definitely use them again
LINDA BThe inside of the truck had a sticky liquid sprayed all over the front and the windshield wipers were poor
KRISTIN JNo improvement is needed! I had the best experience and the customer service was excellent! Thank you for assisting me with my big move !
PAUL LThey were very friendly and knowledgeable great job
JOSEPH TThe staff were very accommodating.
BRIDGET LMy reservation was switched last minute, the new location didn’t have furniture dollys and didn’t include my mattress bags upon arrival.
JULIAN SI was given a quote online, it was lower because I was dropping off in Birmingham instead of in alabaster, Alabama. The guy at the desk couldn’t find it. I got charge much more. When they brought the vehicle around for me, they could’ve pulled in so that I could’ve turned onto a backstreet and went up to the main street where there was a light, but they did not. Because of all this, I was in a hurry, and I did not check all the lights. The right light on the trailer did not work.
Duane BTHIS PLACE ROCKS !!!!
William HWhen renting a Truck, the one thing that should be checked is Tire pressure- as the light was on-knowing that you will be hauling a load- the tires should be 100%- The Windshield should be cleaned- The van I rented clearly came off a long road trip- as the windshield was filthy- and for safety reasons one renting should be able to see clearly through the windshield- The Team working on the day I rented, was courteous, friendly, and professional, as well as helpful, since the lot is small, there is nowhere to park your POV- so he showed me where I could park- The city is doing some construction- but that may pulling in/out very limited with space- but not in your total control- And the attached car wash detailing connected- did have a lot of vehicles- and they take up space- and I had to wait 5 minutes for them to move one of the vehicles so I could exit. But the overall experience was Good
DANIELA AThe transmission had problems. It was difficult to get it into Drive. A couple of times, it dropped out of gear and the engine raced in Neutral. It actually felt dangerous at times. Definitely worth looking at. Having rented from UHaul many times, this never happens.
Mitchell GThe check in process needs to be streamlined. It took over an hour at this location. There was only one person working in a busy Saturday morning. There was no distinction if you had a reservation or walked in.
DOUGLAS AThe loopholes in charges..I had fuel over the previous charge when pickup van and still got charged $15…..try to call to get clarity of charges no phone answered…I will have to make time to visit location to debate that.
EMMANUEL AHad a great experience with U-Haul. The check-in and drop-off process was smooth and hassle-free. Everything was straightforward, and I had no issues at all. Will definitely book again in the future!
KAMARI JI just wish the cabin area was lowered for short peoples as myself.
SHERRY JTruck had over 120,000 miles and I was charged a $9 fuel fee when I only went 22 miles and put 3 gallons of gas in. I will not rent here again.
DION KHad an 1 way rental,($517.00) I return back to same location i was due the difference and suppose to be charge daily rates plus miles, not only did i not receive the difference money, I was charged double over an $1,000.00 that I now have to put in an dispute takes 10 to 14 days .... oh did I mention i call them and the 1 800 multiple time "before" i turnt uhaul in to speak with them to avoid any confusion, I call many times up to dropping uhaul off this is the roswell rd sandy springs location, understaff don't even describe this unprofessional location... let that sink in i should been charge at the most 2 or 3 hundred instead over an $1,000 and all both gentlemen said was... technically I'm not the one charging you... so where is your district manager , made multiple calls to district manager no response im still trying to reach him... find other location or other rental places this is unacceptable 😤 I'm very piss Uhaul Stole money
LONNIE PBoth Vance who put on the trailer/check me in & the young fella who took off the trailer/checked out (I did not get his name) were super friendly. 2nd time at this location. Both times have been great!
RONALD APersonnel at both locations were very helpful in hooking up & detaching trailer.
STEPHEN LThese guys are always on point, normally I rent from the app, However Yesterday I just walked Up to the counter and boom quick easy simple and professional
MICHAEL RWe rented from this location twice during our local move. Both experiences were great. They have good staff, or efficient, it was super convenient. Would definitely recommend.
JOHN MExcellent customer service.
PHILIP STook me more time than I expected to get the trailer due to the tail lights not working properly. Didn’t get all the equipment that I had reserved online.
TENG QStaff were exceptional.
Neal TI would appreciate a receipt confirming return, the tank was fuel and the van was in good condition. Excellent experience!
LISA TCan’t think of a thing!
JESSIE FOne of the belts to hold the tires was broken. I have a before pic
QUADRI CThis crew was short an employee and still they hustled and made everyone their feel 1st! I only use this uhual location!
Michael RThe Truck dashboard should show MPG, so customers can easily estimate return gas filling.
VEERA GNeed to get phone charging adaptors.
SUZANNA DAgent was helpful, knowledgeable and efficient.
RICHARD E