Customer service was terrible. First we were told to wait outside as the guy inside was doing 3 pick ups, 20 minutes later we finally gave up and walked inside dropped the keys and asked him to send my refund when he checks in the truck as I don’t have time to stand around all day. The guy called me two hours later stating my refund would be done by e-transfer and be in my account within the hour and it is now 10 hours later and still no refund has went into my account. The U-Haul experience in BC is ridiculous and managed very poorly.
Susanne b
AJ Towing 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chilliwack, BC V2P6V4
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe web site is confusing thought we had every thing booked on line then called the night before and locations were changed. Pick up in Chilliwack took a long time and had to resubmit everything I all ready did on line. Pick up locations says it was our choice to drop off the unit when we went to the 96th location they initially said they didn’t have room but was able enough I accommodate. Overall not a good experience
Glenda HParking is non existing at this pick up location. There is no off street parking, and the city has made the road no parking. Not sure what the solution would be. The staff did have the truck and trailer hitched up and ready to go on the road.
Tim CKee it up
Anthony DGood service, truck had no issues and was a smooth drive. The lady at this location was very friendly, helpful, and even kind enough to help me with the return process for the truck. 10/10 would use this location again!
Gordon B