This U-haul pickup location isn’t just a U-haul business. So, the single employee that assisted me with my U-haul pickup/reservation was not only late, but he kept being interrupted because he was multitasking with his other business customers. If there was a required employee specifically for U-haul customers, then I may have had a better experience. It wasn’t terrible. I just expected better customer service.
Nicholas H
Kings Run Drive Thru
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45232
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Customer Reviews
- 2.0 Average Customer Rating
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Once again, this was not the location that I had originally booked. It was further away (the one that was full was right by my son’s apartment) and in a very sketchy part of town. I felt very uncomfortable and unsafe. Then I was charged for extra mileage when it was not my choice to go to either of these locations! I don’t understand why there wasn’t a spot saved for me at the preferred location since I indicated location when I booked the truck.
Christine NIt was awful, and I will steer away from you guys every time in the future. Steve Allen is an absolute joke of an employee and has no idea how to fix an issue. Yeah, just close the case and say you can't do anything about it. It was so bad that when I returned the U-Haul, they reopened the case because they knew how wrong it was.
alex cAvoid this one. They run: a drive through, cell phone shop, internal(counter) quickie mart and a U-haul. English is a second language. Not mean spirited but 1 person doing all that makes for a bad rental. Changed my contract from the reservation, signed my name to it, I did my own trailer hook-up and safety check. Lots of phone calls to manage wrong charges, wrong drop off location etc... It's a mess Aired up 1 tire and tightened lugs on 2 wheels. Was a newer car hauler though, all the lights worked and the tie downs were good.
Christopher DWith the fact its not a uhaul store maybe fix your app so that things move smoother.
Jacqueline C