Amazing service
Travis K
On The Move Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clarksville, TN 37043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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I was very disappointed with my rental experience due to several issues with the online process and customer support. The online pickup process took far longer than expected. I was told I would receive a text message on the morning of my pickup with instructions to guide me through the process, but I never received it. I was on a tight schedule and needed to pick up the truck and be on the road by 8:00 AM. Because I never received the text, I was unable to complete the pre-screening before arriving at the pickup location. Once there, it took approximately 40 minutes to complete the application because the photo upload feature repeatedly failed. I called the help desk and requested assistance from a live agent, but no one ever returned my call. The return process was equally frustrating. When I brought the truck back, no one was at the location to accept the return, even though the posted Saturday business hours on the door stated they were open from 9:00 AM to 2:00 PM. Because the pickup process had taken so long, I was unable to return the truck until approximately 1:45 PM. I was then forced to complete the return by taking photos of the truck myself in pouring rain. I do want to recognize and thank the employee who helped arrange a larger truck for me, as I appreciated that assistance. However, the larger truck was not available at the location I originally requested, which added further inconvenience to my experience. Overall, the delays, lack of communication, technical issues, and inability to reach customer support made what should have been a straightforward rental process unnecessarily stressful.
Jason SClean. Friendly. And Knowledgeable.
Charity PThe lady at this location was very helpful and nice!
Tylor LGreat experience thanks!
MELISSA B