MY experience with the entire process was a nightmare. The fact that you don't have a "real" person to help you out is really the issue for me. It took me 45 minutes to figure out that the only way to get the key to the truck is to use the APP. My assumptions, because no one told me otherwise, was that I would be picking up the key for the truck from a "person". That was not the case. I would not recommend UHAUL to anyone who wants to deal with "real persons" - that is all I have to say
Susana O
US Car Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79925
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkI dropped it off while the location was closed. Key. Ox was easily located. Parking was a little difficult but just because of the size of the truck.
Micah PWould be nice to get in and not have to put $100 in gas in but other then that the host car sales place was very helpful
michael bGreat staff. Professional and kind.
Lynnette OThank you, George!
MARY S